Ken Ganley Ford Parma

This is my second car that I purchased from Hanley Ford. I returned to this dealership due the excellent service of the salesman and finance staff. I returned to this dealership due the excellent service of the salesman and finance staff. More

I was traveling through Cleveland on my way home from a trip to see my daughter. My car had "engine failure" on I-90. I Was able to get my car two Ganley Ford Right as they were closing for the night. The trip to see my daughter. My car had "engine failure" on I-90. I Was able to get my car two Ganley Ford Right as they were closing for the night. The manager was kind enough to take me to a hotel for the night and promised that they would look at my car first thing in the morning to find out what the engine failure was caused by. I woke up the next morning and called them about 10am. The gentleman that I spoke to on the phone was unaware of my situation and was not helpful in anyway shape or form. He told me he would have the manager, Aaron give me a call. I waited, and waited and did not receive a call back. I use the hotel shuttle to take me back to the dealership. I arrive there about 2PM. When I got there they told me that Aaron was at lunch. I later found out was not the truth, it was actually Aaron's day off. They must've called him in because about an hour later he showed up and was wanting to talk with me. He told me that they had not had time to run any diagnostics on it or to find out what was wrong. I was not happy because this meant that I was going to have to spend another night there and have the cost of another hotel. Knowing my situation and knowing that I was stranded, I felt like they truly left me out in the cold with no help whatsoever. I was able to find a hotel. The next morning I called again and was put off again. So again I took an Uber over to the dealership. I was not greeted with very good news again, they still had not figured out was was wrong with my car. Come to find out they only looked at my car for a total of an hour the two days that they had it. The mechanic tried to talk me into staying in a hotel a third night so that he could drive my car home to see if he could get it to act up. I could not afford to stay in a hotel a third night. Talking to the mechanic he guaranteed me that it should be OK to drive it home which was about a 3 Hour drive. I drove it straight to my dealership and had them look at it ASAP. They were very shocked and extremely disappointed with the paperwork that they saw from your dealership. All of the codes were cleared out and there was no way to find out what actually caused the problem with my car and stranded me. I must say that as a woman making a cross country trip alone, I would've thought that I would've gotten more support and help from your dealership. I felt like I was taken advantage of and treated poorly. I was charged a lot of money for no help. To say that I am disappointed doesn't even come close to what I actually feel. The dealership charged me ($200) I used two ubers ($50) had two hotel nights ($200) And to have absolutely NO ANSWERS.... I will not recommend using your service. More

I was happy with the service I received. However I am very displeased that I have a car that is less year old it has a transmission slipping and I'm told that is not covered under warranty. I am also utt very displeased that I have a car that is less year old it has a transmission slipping and I'm told that is not covered under warranty. I am also utterly disgusted with Ganley Chevy Kumon mistakenly took it to for service thinking since I bought it there it would be serviced there. I was given a run around and without a car for 4 days. I am very unhappy with my experience I would not recommend your dealership More

The dealership and it’s staff were very helpful. I dealt with Morgan and AJ and they made getting a new truck a painless experience! with Morgan and AJ and they made getting a new truck a painless experience! More

Very happy Dave took care of me after mechanic didn’t do his job he had me come back and the mechanic did what he should of done first time his job he had me come back and the mechanic did what he should of done first time More

I recently purchased a 2021 Explorer ST from Ganley Ford West. I first contacted Ganley through their internet portal. Morgan arranged confirmed availability of the vehicle I was interested in. She arranged West. I first contacted Ganley through their internet portal. Morgan arranged confirmed availability of the vehicle I was interested in. She arranged for me to contact Austin Simmons when I came to the dealership. Morgan’s responses were timely and helpful. Austin greeted me right away at the dealership. We test drove the vehicle right away. Austin encouraged me to take a little extended drive along a daily route of mine. The purchasing process was smooth. There was a normal give and take during the final agreement. I felt that they made a good effort to get to the final number I wanted to be at. Matt the used car sales manager made an extra effort to get me the trade in I needed on my vehicle. The Explorer ST is an excellent vehicle. The car has a array of technology features. I also got a follow up call from Austin two weeks after the sale to see how things were going. Very good buying experience. More

They did a grea job changing the oil in my car. The only problem was a union meeting that made me wait 2 hours to have it done. The last time I only waited an hour. problem was a union meeting that made me wait 2 hours to have it done. The last time I only waited an hour. More

Ashley was very helpful and responsive to all my questions. Offered assistance with the tires. Ludwig dropped what he was doing to help. Great team questions. Offered assistance with the tires. Ludwig dropped what he was doing to help. Great team More

Nothing more to add. Nothing to say. Only responding because of the incessant emails you send and now you are texting me. Hope this makes it stop. because of the incessant emails you send and now you are texting me. Hope this makes it stop. More

The salesman Brandon was amazing. He worked with us and make our car buying experience so pleasant. The customer service was amazing and I would recommend buying another car from them anytime! make our car buying experience so pleasant. The customer service was amazing and I would recommend buying another car from them anytime! More