Back

Ken Ganley Ford Parma

Parma, OH

4.7
2,954 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

Directions

By Type

Showing 2,954 reviews

June 02, 2021

Aaron was great and helpful. Vehicle took a little longer than I expected, but they did a great job. Would definitely service my vehicle here again. More

by joeball5115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron, Ashley Neely
Jun 02, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this review, Joe! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 02, 2021

I dropped the car off accidentally a day early they got the car in early did the recall did an oil change and tire rotation said I needed brakes that was way to expensive More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Jun 03, 2021 -

Ken Ganley Ford Parma responded

Terry, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Ganley Ford West.

June 02, 2021

Very professional staff always makes me feel like family and looks out for the best interest of the customers also prompt on answering any questions More

by RMORTIMER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Walker
Jun 03, 2021 -

Ken Ganley Ford Parma responded

Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad Daniel was able to help, and we hope to see you again!

June 01, 2021

Brandon Taylor Mitchell was one the best salesman I have ever had. This young man is Phenomenal. Brandon is very personable, and very knowledgeable. He made purchasing a car so easy. Brandon we are so prou More

by Mrmack_1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
Jun 01, 2021 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Brandon and Matt here at Ganley Ford West. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

May 27, 2021

Very unhappy, service wasn't completed on my truck. Engine light came on cylinder 2 mis fire. I brought the truck in on May 8th 2021. I didn't receive the full tune up. The truck was serviced back in S More

by slaughter.k5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Ruper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2021 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 27, 2021

A J the salesman helped me with re financed to buy my truck. Hassle free he spent time when other dealerships didn’t have time or didn’t have enough workers to help! More

by Jack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : AJ Bruno
May 28, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review, Jack! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with AJ to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else.

May 26, 2021

I would come here the business was good I would recommend this place to people thank u for all u guys do thank u to A.J. th sales person helped out the best way he could of More

by rThomG
Recommend Dealer
Yes
Employees Worked With
Other Employees : AJ Bruno
May 26, 2021 -

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

May 26, 2021

Mat Palfey and Brandon Taylor-Mitchell were awesome!! They both went out of their way too make the experience a pleasant one. I will be back again, and will send everyone I know. More

by biker1200
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
May 27, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that Matt and Brandon had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ganley Ford West!

May 26, 2021

Service reps always very professional and pleasant. Dave was great at explaining service options and having notes for me to reference at a later time. More

by SHARONWAJDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
May 26, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review, Sharon! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

May 25, 2021

I expected a dealership to be semi-shady at least, but Ganley didn't feel like it. They got me in to a car that I didn't think I would qualify for, on mostly trust. Good people there, and thank you so m More

by renae.m.graham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Ken Ganley Ford Parma responded

Thank you, Renae! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

...
225
...