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Ken Ganley Ford Parma
Parma, OH
2,954 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,954 reviews
June 15, 2021
Ashley was top notch! My wife and I were very thankful and appreciative for her great service! Although, our car was returned without a horn and possibly no airbag as well. Sales Dept is abysmal at and appreciative for her great service! Although, our car was returned without a horn and possibly no airbag as well. Sales Dept is abysmal at best! Absolutely disgusted in their lack of ability to be able to deliver a customer’s request. It’s a shame they represent Ford. More
by DAVIDBALL103070
Verified Customer
June 11, 2021
The service at Ganley Ford West was excellent! I was waited on quickly, promptly and my car was ready in a short time. I recently switched from another Ford dealership that I leased since 1984, and I’l waited on quickly, promptly and my car was ready in a short time. I recently switched from another Ford dealership that I leased since 1984, and I’ll forward to a long relationship. More
by Henry
Employees Worked With
John Asano
June 11, 2021
My salesperson Pam is great. I am a repeat customer and worked with Pam last time. Excellent customer service. That is why I returned. I am very pleased with my Ford Escape. worked with Pam last time. Excellent customer service. That is why I returned. I am very pleased with my Ford Escape. More
by CB828
June 11, 2021
We stopped in and Brandon was awesome. Not pushy at all and would recommend this dealership to all our friends and family and tell them to ask for Brandon. Class act!!!. and would recommend this dealership to all our friends and family and tell them to ask for Brandon. Class act!!!. More
by Rodneysym216
June 09, 2021
My salesman was great to work with he took his time and showed me the cars I was interested in. Made buying a new car pretty easy. showed me the cars I was interested in. Made buying a new car pretty easy. More
by stephen.menko
June 06, 2021
Ganley has the best customer service! They are honest, respectful and courteous. They alway make sure to let me know if I need to have any routine maintenance done when I drop my vehicle off for oil cha respectful and courteous. They alway make sure to let me know if I need to have any routine maintenance done when I drop my vehicle off for oil changes. More
by kjbicycles
June 05, 2021
I had a cracked windshield on new Ridgeline (no impact) and they were very good in setting up warranty and getting glass ordered and installed quickly. and they were very good in setting up warranty and getting glass ordered and installed quickly. More
by Danielattila
June 03, 2021
Financing took advantage of my be unknowledgable we how finance works and convinced me that I needed an extended warranty. My boyfriend was quoted a different price for the warranty. Ganley would remove th finance works and convinced me that I needed an extended warranty. My boyfriend was quoted a different price for the warranty. Ganley would remove the warranty but not lower my monthly costs. This makes no sense. Won't buy or trade with them again. More
by Virginia Walden
Employees Worked With
June 03, 2021
Wanted to take this opportunity to acknowledge the team at Ganley Ford West, in particular, John Rupert and AJ. We followed this team from Liberty; as their dedication & commitment to our family, and ev at Ganley Ford West, in particular, John Rupert and AJ. We followed this team from Liberty; as their dedication & commitment to our family, and everyone we’ve refered to them, has ALWAYS been no less than ‘above and beyond’… They continue to make every experience; selection, purchase, delivery, service, etc. as EASY & effortless as could be! Thank you for continuing to assist our family with our automotive needs! More
by aprzybys42
