Ken Ganley Ford Parma

Informative and rewarding My Ganley Ford West experience was very pleasant to say the least. What I truly appreciated was the fact my salesmen was very knowledgeable about the My Ganley Ford West experience was very pleasant to say the least. What I truly appreciated was the fact my salesmen was very knowledgeable about the vehicle that I was purchasing and patient during the approval process. This is actually my second purchase from Ganley Ford West and I’m more than sure that I will continue doing my business there. More

New 2018 Ford Escape! The Dealerships and its Salesmen are truly one of a kind! Simon and Matt were incredibly knowlegable and understanding when it came to my needs and fi The Dealerships and its Salesmen are truly one of a kind! Simon and Matt were incredibly knowlegable and understanding when it came to my needs and finding a car that fit me and my needs! More

Great customer service will come back will recommend to other people.. Denzil help me really good to find the car I wanted just want to say thank u so much .. will come back will recommend to other people.. Denzil help me really good to find the car I wanted just want to say thank u so much .. More

Awesome dealership and staff 2nd vehicle bought in 3 weeks. If i needed another I would for sure see the saleman Simon again. I needed a ride to get 2nd vehicle and he graciously 2nd vehicle bought in 3 weeks. If i needed another I would for sure see the saleman Simon again. I needed a ride to get 2nd vehicle and he graciously picked me up. Top notch person. Also manager matt is awesome as well. Looked out for me in the buying process.will for sure be going back when I need another vehicle. More

STRESS FREE EXPERIENCE!!! Matt and Ron were flawless to work with! I was referred to them and I will continue to utilize them for future purchases. They made everything so stre Matt and Ron were flawless to work with! I was referred to them and I will continue to utilize them for future purchases. They made everything so stress free and I felt appreciated as a customer. No BS, no smoke and mirrors. Very thorough in explaining the new features of my car and getting everything setup for me. Very easy to get in touch with and they were super prompt with communication. The dealership was super clean, everyone was friendly and Colton enjoyed the popcorn. Don’t waste your time, energy and money car shopping—go to them for an amazing, hassle-free experience! More

Awesome people to work with Denzel has helped me from the start of my looking process I was looking at a different truck and it sold while he was on days off and the next day he Denzel has helped me from the start of my looking process I was looking at a different truck and it sold while he was on days off and the next day he found me this beautiful f350 6.7 thank you everyone at the dealership I sure say it was worth the drive 👍 More

Awesome dealership. Matt and Simon are awesome. Would highly recomend this dealership to anyone. I Will be back to buy my next vehicle. Trully a great experience. Matt and Simon are awesome. Would highly recomend this dealership to anyone. I Will be back to buy my next vehicle. Trully a great experience. More

They Saved Our Day!!! We were leaving downtown Cleveland, wanting to hit a few more touristy spots before our trip home to Maryland, when 2 minutes into our departure our e We were leaving downtown Cleveland, wanting to hit a few more touristy spots before our trip home to Maryland, when 2 minutes into our departure our engine light came on and fuel started pour into our engine. I Googled "Ford Dealerships" and Ganley West was the first to pop up. We pulled in knowing the service department was most likely closed. Two angels came out to help ease our worry and help us figure out all possible options for us to proceed forward, and at no point hassled us to purchase a car. My husband and I debated for quite a while on what to do and our only safest, least time consuming, and quite honestly cost effective option was purchasing a new car. Gary, Myrna, Gibson, and Mike made us feel right at home, helped us feel safe at a time when things were unclear, and even helped our 8 year old stay busy and calm. She still talks about the treats Myrna bought for her while we were there. By the time we left there, we felt like we had made new friends. My only regret is that this dealership isn't closer to us. I can't say enough great things about the people there and wish them all a lifetime of successes. We love our new explorer and are proud to say where we purchased it from. More

How to prep a car for sale I purchased a used van here. The salesman said the van had been serviced/safety checked. When I got the van home and checked it over I found out the I purchased a used van here. The salesman said the van had been serviced/safety checked. When I got the van home and checked it over I found out the high brake light did not work, I replaced the bulb, then I found out the left fog light did not work, I replaced the bulb. Two day later I was driving in the rain, and turned on the rear wiper, which made a clunking noise in its motion, I stopped to check it, the blade was hitting the high stop light lens. It was a 24 inch blade on a back hatch window that takes a 16 inch blade! I have not found any other problems YET, but it makes you wonder what else was done/not done. More

Overall Outstanding experience but This was probably the best buying experience I've ever had. Pam was wonderful and listen to me and what I was looking for. I love my 2018 Ford Escap This was probably the best buying experience I've ever had. Pam was wonderful and listen to me and what I was looking for. I love my 2018 Ford Escape. There are two things I would imporve. (1) The parking lot needs paved. It would improve first impressions. (2) This was the first time I walked in pre-approved from my bank. After providing all my paperwork for financing the waiting game started. I don't know where the disconnect was but my bank did not receive anything for a month. My temporary tags expire August 19th. I was promised the paperwork in my email August 17th, with followup mail of the originals. (I transferred my tags from previous car) I did not receive them nor did I receive a phone call. I called August 18th and was told the title paperwork did not come in for my car but, I could put my old tags on the car as the paperwork had gone through but they did not have them and would have them August 20th. So, technically I will be driving illegally. So, to sum it up, my advice is if you go in pre-approved make sure you follow up everyday to make sure your bank receives the paperwork. More