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Ken Ganley Ford Parma

Parma, OH

4.7
2,955 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 2,955 reviews

July 07, 2021

👍 nice Always……. Excellent service. 😁THANKS . Hard. Work. To be the best.,/. SI. MUCHAS. GRACIAS POR. LOS. SERVICIOS DE LA FORD! Siempre muy. Cordiales. Y rápidos en todo! Bendiciones. More

by canica044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this fantastic review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 06, 2021

Ganley Ford West was very prompt in getting my Ranger truck bed liner and cover installed just days after my purchase. Very pleased with the service. More

by Pkilbane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
Jul 06, 2021 -

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Ganley Ford West, we hope you enjoy your new Ranger!

July 02, 2021

Very good service. But was promised a black or red escape bought one but hate the color they said they won't have any others for months there has got to be a red or black somewhere that I can get. Lots of ot More

by elvistcb461
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick ferito, Daniel Walker, Ashley Neely
Jul 02, 2021 -

Ken Ganley Ford Parma responded

Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 30, 2021

Ganley Ford West is the best! We've been customers for more than 30 years. We keep coming back because of the excellent service. They always keep me informed and give a variety of service and product op More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Ken Ganley Ford Parma responded

Thank you,Bob! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

June 30, 2021

The desk area and waiting room was clean and organized. Staff was friendly and knowledgeable. I wish my bill was on more of a less expensive side. More

by DLANTZ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer
Jul 01, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

June 30, 2021

Professional, customer oriented, attention to detail and great follow up More

by gloria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Ken Ganley Ford Parma responded

Thank you so much, Gloria, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ganley Ford West!

June 29, 2021

Excellent service. Good communication. Received an oil change/tire rotation and car was More

by MSCHREIBER81884
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer
Jun 29, 2021 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience working with Aaron! We sincerely value your business and look forward to your next visit.

June 29, 2021

Always great service. Even on hectic days they really hustle to help you out. More

by BARBBODEMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely, Aaron Trainer
Jun 29, 2021 -

Ken Ganley Ford Parma responded

Barb, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ashley and Aaron met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

June 28, 2021

Service was good and fast. They were supposed to text appointment reminders and I never got one. Overall service was good and friendly staff More

by DIANEWINPINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Ken Ganley Ford Parma responded

Diane, Thank you so much for your kind words for your service team, and for taking the time to leave us this wonderful feedback!

June 26, 2021

Got me in and out within 2 hours. Service manager was friendly & knowledgeable. More

by WDONLON2
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Dave delivered such a great experience!

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