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Ken Ganley Ford Parma

Parma, OH

4.7
3,310 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,310 reviews

June 04, 2022

Nice atmosphere and finally fond a bronco I love and enjoy. Thank you for my new car. More

by nandgtrucking
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Bruggeman
Jun 05, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 02, 2022

The staff was very helpful & knowledgeable I felt no pressure & they helped me find a fit for my budget & were very patient & kind. More

by sucrose888
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
Jun 02, 2022 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

June 01, 2022

Dave, the service manager is great. He was very honest and straightforward with me. It was my first trip to the service department and I will be back! More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Jun 01, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Dave to be a positive one at Ken Ganley Ford West. Please don't hesitate to reach out if you need anything else.

June 01, 2022

Had my car for ten months, told me my keys didn't work and then made me magic keys that work on more than one car in the lot, gave me keys to the wrong car, fixed the wrong car. An absolute nightmare expe More

by Copenhaver.jm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Jun 01, 2022 -

Ken Ganley Ford Parma responded

Thank you for bringing this to our attention. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and deeply apologize for the mixup and issues. We understand that the service department has taken some measures to attempt to make it up to you. If you have any further issues, please contact customer relations at JWheatley@GanleyAuto.com

June 01, 2022

John G…great service advisor! Professional, personable, no hassle…made the experience much less stressful! More

by Spangel1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gradomski-Service Dept
Jun 01, 2022 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 31, 2022

The service department met my expectations. The service staff was knowledgeable, informative and help. My service was completed on time as promised. More

by Phargis
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Blaise
May 31, 2022 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

May 31, 2022

Super friendly and efficient staff. Dropped my car off and it was ready in no time. More

by mosmialowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

May 31, 2022

everyone very nice,polite and helpful. very clean and comfortable atmosphere. worker keep you informed of progress. More

by millifae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

May 27, 2022

Very quickly done and a car wash too. A very good experience. Nice waiting area, comfortable furniture. More

by fran1144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 30, 2022 -

Ken Ganley Ford Parma responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

May 27, 2022

The service technician was very courteous and knowledgeable. He explained what the problem was and assured me that they were confident that the problem would be solved More

by markturpin27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

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