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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,307 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,307 reviews

June 10, 2022

Great communication and support from Dave and the customer service from the service department. Dave and customer support team went above and beyond, putting in extra time to make sure my work was c More

by Mdmcglynn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely, Carlyle Franklin
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Jun 10, 2022 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear that Dave and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 09, 2022

Scheduled appt. Week in advance. Car was not looked at the whole day and not even next morning. Excuses from the rep. Extremely poor customer service. I even asked f More

by Reneern1959
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
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Jun 10, 2022 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 09, 2022

Dave was very courteous and was able to get me serviced for my emergency situation. More

by Ashley.pugh06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 08, 2022

Jeremy did the best detailing I’ve ever received. He was professional and detailed it looked brand new More

by Mhamm1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Jon Gradomski
Report | Print
Jun 09, 2022 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jeremy here at Ken Ganley Ford West! If you're ever in need of more help, please let us know!

Jun 09, 2022 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help! Take care!

June 08, 2022

The service I received for my 2015 mustang GT was absolutely great I have had it there twice for two different issues and both times the car issues were fixed perfectly Would highly recommend to fa More

by Balihai4427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2022 -

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 08, 2022

Friendly customer service. My car has been working great since I purchased it. I come in every 6 month for an oil change. They always do a great job. More

by Mcalycia1128
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Gradomski
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Jun 09, 2022 -

Ken Ganley Ford Parma responded

Hi, we're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 04, 2022

I was well taken care of when turning in my lease. Wish I had known about this dealership sooner. Hope to do some leasing from them down the road. More

by Penny2021
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2022

Nice atmosphere and finally fond a bronco I love and enjoy. Thank you for my new car. More

by nandgtrucking
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Bruggeman
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Jun 05, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 02, 2022

The staff was very helpful & knowledgeable I felt no pressure & they helped me find a fit for my budget & were very patient & kind. More

by sucrose888
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
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Jun 02, 2022 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

June 01, 2022

John G…great service advisor! Professional, personable, no hassle…made the experience much less stressful! More

by Spangel1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gradomski-Service Dept
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Jun 01, 2022 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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