Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Ford Parma
Parma, OH
2,998 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,998 reviews
September 01, 2021
Build great customer service, very supportive and professional. Always just a phone call away . Friendly and always have your best interest at heart, making sure you are satisfied with your purchase. professional. Always just a phone call away . Friendly and always have your best interest at heart, making sure you are satisfied with your purchase. More
by dgreen726
Verified CustomerEmployees Worked With
August 31, 2021
FAST, EASY, FAIR! My top three words of choice. Definitely check them out, no pressure and they will work with you, no problem. VERY HAPPY! Definitely check them out, no pressure and they will work with you, no problem. VERY HAPPY! More
by Tiff.quin
Employees Worked With
Daniel Walker
August 31, 2021
I had a great experience at you're dealership, with an excellent salesperson and finance department. Thank you for great service I look forward to future purchases 😊 excellent salesperson and finance department. Thank you for great service I look forward to future purchases 😊 More
by renees7boys
August 30, 2021
The costumer service was outstanding, and they have always treated me like family. I would recommend ford to all of my family and friends, because they treat everyone like family always treated me like family. I would recommend ford to all of my family and friends, because they treat everyone like family More
by MAURICEBARRETT613
Employees Worked With
August 28, 2021
Great service, efficient process. Great job guys! We came in knowing what we wanted and they helped us get in and out quickly and efficiently. came in knowing what we wanted and they helped us get in and out quickly and efficiently. More
by Bdilli2499
Employees Worked With
Daniel Walker
August 26, 2021
Demasiado de espera nunca tienen los res puesto listo y no arreglan completo lo que se le dice pero l atención es muy bueno solo deben mejorar su servicio no arreglan completo lo que se le dice pero l atención es muy bueno solo deben mejorar su servicio More
by Alerow
Employees Worked With
Ashley Neely
August 26, 2021
Worst experience ever. I had my vehicle towed there for service. They tried to charge me $336 dollars for a part that other dealers charge $280 for with a 2 yr warranty and I had to wait 2 days to get the service. They tried to charge me $336 dollars for a part that other dealers charge $280 for with a 2 yr warranty and I had to wait 2 days to get the part in. Autozone charges $110 with a lifetime warranty and had the part in stock. After them having my truck for 5 days I gave them an ultimatum to have the truck done in 1 hour or I was going to have it towed somewhere else. It cost me over $700 to have the 3 yr old starter replaced. Not likely that I will ever go back there again for service. More
by mimeglich
August 26, 2021
Great customer service. Dave explained what needed to be done and took good care of my Mustang. There's also a customer waiting area with good Wi-Fi where I could get some work done. done and took good care of my Mustang. There's also a customer waiting area with good Wi-Fi where I could get some work done. More
by Vijeth
Employees Worked With
August 25, 2021
Best service center in town. The staff always make sure you’re well taken care of and it every problem has been resolved. Highly recommend Ganley Ford West. you’re well taken care of and it every problem has been resolved. Highly recommend Ganley Ford West. More
by SHERMUL
