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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,008 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 3,008 reviews

September 29, 2021

I am very pleased with my experience buying an F-150 XL at Ganley Ford West dealership. More

by MARMARCA
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
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Sep 29, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

September 29, 2021

The dealership is wonderful. Especially the manager in the service desk. But not the S. More

by aracelisearly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Sep 29, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be an overall positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

September 28, 2021

Brandon Mitchell was first rate, upfront, and not afraid to say "I don't know but let me get you the right answer". More

by millwrightblue
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell
Report | Print
Sep 28, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brandon and our team, and we look forward to working with you again.

September 28, 2021

Always the best service! Thank you Ashley and team! Keep up the good work. I appreciate it. More

by andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Report | Print
Sep 28, 2021 -

Ken Ganley Ford Parma responded

Thank you, Andrew! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

September 28, 2021

Attentive professional service with additional help pricing parts and tires for my 2017 Edge. Great help to me . More

by STUDIO105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Sep 28, 2021 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 28, 2021

Always a pleasure doing business there. Polite helpful staff and great sales staff. Pam was extremely helpful with a new lease on a vehicle that I love! More

by Sharon rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2021 -

Ken Ganley Ford Parma responded

Thank you, Sharon, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

September 25, 2021

Excellent service and I appreciate the ride home and back. I also like the service hours on Saturday. More

by MBZENI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Report | Print
Sep 26, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Sep 27, 2021 -

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ganley Ford West!

September 24, 2021

Great communication always friendly and kind always respect your vehicle nice clean work explains everything so you understand great place for service More

by SONNYP64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Sep 24, 2021 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

September 24, 2021

Always a positive experience: a friendly greeting, excellent service, and a car wash all for $50. More

by lizatique24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Sep 24, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Sep 24, 2021 -

lizatique24 responded

Thanks getting back to me.

September 23, 2021

Matt, the Service Manager was disrespectful & NASTY, & discriminatory in his comments. Service was helpful & professional. More

by Bcody38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Sep 24, 2021 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry to hear that our customer service wasn't up to par and appreciate you bringing it to our attention. We appreciate your business and hope you will give us another opportunity to serve you.

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