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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,009 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 3,010 reviews

October 10, 2021

Brought my 14 Ford Escape in for repair on the driver's side rear door latch. (Was an existing recall). They not only repaired the broken one but all of the door latches...when I picked my car up later i More

by ALLYMAYNARD49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry..don't know who they were
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Oct 11, 2021 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

October 07, 2021

10/10 recommend this dealership, super nice people and willing/wanting to work with you! More

by Hannahmorgan98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Walker
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Oct 09, 2021 -

Ken Ganley Ford Parma responded

Thank you, Hannah, it's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

October 06, 2021

Came in for a recall handled very quickly got the vehicle back the same day More

by jlg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 05, 2021

I bought a car three weeks ago yet they never filed that I traded in my old car so I’m making double payments. More

by ericshawncarney
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2021 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and we're sorry that we fell short here. We appreciate your business and your review, and we believe that this issue should have been resolved by now. Please let us know if we can be of any further assistance!

October 04, 2021

Waited 3 hours for an oil change and tire rotation. I could've done it at home in 20 minutes More

by lukeht216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Neely
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Oct 21, 2021 -

Ken Ganley Ford Parma responded

Luke, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

October 04, 2021

They got me in and out quickly and efficiently. They were also very nice too! More

by irmalys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
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Oct 04, 2021 -

Ken Ganley Ford Parma responded

We appreciate your business and our team looks forward to serving you again soon!

October 02, 2021

Dave Moga service manager Professional, Dave Moga service manager Professional, helpful,courteous. Car was ready when promised. I was kept informed as work progressed More

by Wiemelsd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2021 -

Ken Ganley Ford Parma responded

Thank you for choosing Ganley Ford West. Your feedback and rating mean a lot to us. We're glad Dave was able to help, and we hope to see you again!

Oct 04, 2021 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 02, 2021

Brandon was great to work with! Very personable and knowledgeable of Ford vehicles, including my 2021 Raptor! More

by Kane757
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell
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Oct 03, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with Brandon. We're glad to hear he delivered such a great experience!

Oct 04, 2021 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 01, 2021

Put me in a nice truck with speedy service. My sales lady had a beautiful personality More

by Tonydialjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2021 -

Ken Ganley Ford Parma responded

Tony, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Oct 02, 2021 -

Tonydialjr responded

Just simply thank you

October 01, 2021

Friendly and helpful, this a refreshing experience in a service department. I would recommend them to my friends. More

by GSCOUTMOMIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ganley Ford West. Dave and our team appreciate your business and hope to see you again soon!

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