Ken Ganley Ford Parma

After the experience I had with Ken Ganley Ford West. I will not be buying another vehicle from them or recommend them to anyone looking for a vehicle. The truck they sold me has a leak coming from the I will not be buying another vehicle from them or recommend them to anyone looking for a vehicle. The truck they sold me has a leak coming from the sunroof. I asked about a replacement trim piece for the bumper. They promised they would send me one. Postage was not paid in full and I had to pick it up from the post office and cover the additional postage for the part. Upon opening the part, I find that it’s a used part with scuffs on it. More

Kept me informed on the necessary repairs and finished before the expected time. Dave was very professional. before the expected time. Dave was very professional. More

Everyone was polite. Work done efficiently. Had no problems.Would come back here again. Thanks. Work done efficiently. Had no problems.Would come back here again. Thanks. More

Scheduled car and when we dropped it off on a Friday, we were informed that they might not even get to look at it that day. Why would you over schedule the shop? Then they said we could pick it up so we w were informed that they might not even get to look at it that day. Why would you over schedule the shop? Then they said we could pick it up so we would have the car for the weekend and we could drop it off again on Monday or Tuesday. What kind of scheduling is that? They kept saying “it’s no problem”. Well, maybe not for them, but if they knew how much trouble it was to get our car there, they would have stopped saying it. All it needed was the A/C recharged. It uses a special refrigerant. Otherwise, I would have taken it to my local garage. Never again will I use this “non-service” department More

They handled the problem quickly and effectively! I feel confident that they fixed all the problems I could have I feel confident that they fixed all the problems I could have More

Loved how Bolaji was nice to me and my sister worked with my price range will go back to Ganley ford west my price range will go back to Ganley ford west More

Pam was super knowledgeable about the vehicle I purchased. She broke things down into understandable language for me and was very patient. I would recommend Ken Ganley to anyone and Pam Koglman esp purchased. She broke things down into understandable language for me and was very patient. I would recommend Ken Ganley to anyone and Pam Koglman especially as their sales person. Tracy Sapienza in the Finance department was great also! She did a great job helping me secure a great extended warranty on the vehicle I purchased which was a huge win and really made me feel complete in this purchase! More

They were all very helpful and accommodating. It was a joy to be a return customer It was a joy to be a return customer More

So far it’s been a good experience. Would like information on when to take my vehicle out n for service Would like information on when to take my vehicle out n for service More

They did some things to help but mostly just did what they needed to do to get the sale. Price ended up higher than we originally were told, and manager was rude when we complained after the sale because they needed to do to get the sale. Price ended up higher than we originally were told, and manager was rude when we complained after the sale because some of the important technical information we needed to be a certain way was incorrect. More