Ken Ganley Ford Parma

Staff was friendly and courteous, took my vehicle on time and let me know when it was ready. and let me know when it was ready. More

The main point of contact is amazing and super helpful. The shop, though, refuses to reboot and update my infotainment system software, instead insisting to only course of action was to replace my infotain The shop, though, refuses to reboot and update my infotainment system software, instead insisting to only course of action was to replace my infotainment system completely. Overpriced and money hungry shop.I had to pay $175 just for them to tell me what I already knew, that my system was malfunctioning. Pathetic. How long did that take? 15 minutes to plug in a sensor? More

This is our 4th car purchase and/ or lease from Ganley Ford. Their entire team from start to finish is courteous, friendly, knowledgeable and very helpful. I would highly recommend them to anyone in the Ford. Their entire team from start to finish is courteous, friendly, knowledgeable and very helpful. I would highly recommend them to anyone in the market for a new vehicle! More

Making the appt and check in were easy and appointments were available without waiting for a long time. Staff was helpful and answered any questions in a friendly manner. Good experience. were available without waiting for a long time. Staff was helpful and answered any questions in a friendly manner. Good experience. More

Service was was better than I thought it would be service department people were very nice service department people were very nice More

After the experience I had with Ken Ganley Ford West. I will not be buying another vehicle from them or recommend them to anyone looking for a vehicle. The truck they sold me has a leak coming from the I will not be buying another vehicle from them or recommend them to anyone looking for a vehicle. The truck they sold me has a leak coming from the sunroof. I asked about a replacement trim piece for the bumper. They promised they would send me one. Postage was not paid in full and I had to pick it up from the post office and cover the additional postage for the part. Upon opening the part, I find that it’s a used part with scuffs on it. More

I have purchased 3 cars and sent someone else who has purchased 2 cars. My salesman is the best. purchased 2 cars. My salesman is the best. More

Kept me informed on the necessary repairs and finished before the expected time. Dave was very professional. before the expected time. Dave was very professional. More

Everyone was polite. Work done efficiently. Had no problems.Would come back here again. Thanks. Work done efficiently. Had no problems.Would come back here again. Thanks. More

Scheduled car and when we dropped it off on a Friday, we were informed that they might not even get to look at it that day. Why would you over schedule the shop? Then they said we could pick it up so we w were informed that they might not even get to look at it that day. Why would you over schedule the shop? Then they said we could pick it up so we would have the car for the weekend and we could drop it off again on Monday or Tuesday. What kind of scheduling is that? They kept saying “it’s no problem”. Well, maybe not for them, but if they knew how much trouble it was to get our car there, they would have stopped saying it. All it needed was the A/C recharged. It uses a special refrigerant. Otherwise, I would have taken it to my local garage. Never again will I use this “non-service” department More