Ken Ganley Ford Parma

Thay are a great crew and very nice they did a super job on my car plus the gave it a wash very unexpected awesome guys thanks for watching out for my safety on my car plus the gave it a wash very unexpected awesome guys thanks for watching out for my safety More

Had a great experience at Ken Ganley Gord west everyone was extremely helpful and got me into the car I wanted. was extremely helpful and got me into the car I wanted. More

Pam & Brandon were really great & helped me get the truck I really wanted. Dealership were patient & helpful during the process of picking up my ordered truck. I really wanted. Dealership were patient & helpful during the process of picking up my ordered truck. More

7/27 purchased vehicle. 7/31 check engine light comes on. I leave messages via email and text expressing I would like a phone call on Monday. 8/1 I call around 11 a.m. since 7/31 check engine light comes on. I leave messages via email and text expressing I would like a phone call on Monday. 8/1 I call around 11 a.m. since nobody has called and explain that the check engine light had come on. I'm told I can bring in the vehicle after work and they will be able to service my vehicle. I am told my rep is busy and they will pass on the message. I get a text from my rep in the afternoon asking if I got her email. I was expecting a call not an email. So in the end I was told to bring the car in for service no loaners are available, but they let me take the chase car. 8/2 get a call saying the catalytic converter had gone bad and car will be ready by Thursday 8/4 and that they will call when it's ready. 8/5 I receive the title. 8/5 I call to see if they forgot to call and am assured they will be working on it. Because I have a car I'm okay with that. 8/6 I attempt to register the vehicle with the BMV and I'm told the car can't be registered since it's due for an e-check. I call Ganley and explain the situation and ask for them to do an e-check before I pick up my car from the repairs. The lady says she will pass on the message and she will have my rep call me. My rep didn't have time to call until the end of the day and I missed the call but the message implied that she had no clue why I called which was weird. I'm sure they are short staffed like everyone else. This just hasn't been a good experience. More

A very wonderful experience; we appreciate all of the assistance given. Will definitely go back for our next vehicle!!! Thankyou assistance given. Will definitely go back for our next vehicle!!! Thankyou More

had loud noise in front end when driving highway speed. service manager drove with me to verify this..needed work done on brakes.had to replace caliper.gave me a loaner so they could investi gate this..ca service manager drove with me to verify this..needed work done on brakes.had to replace caliper.gave me a loaner so they could investi gate this..car runs nice and quiet now..good job... More

people were very nice and friendly. They serviced my car within 24hrs and even went out of the way to repair two things my car wasn't even there for! They serviced my car within 24hrs and even went out of the way to repair two things my car wasn't even there for! More

They were very helpful in finding a used SUV that I feel will be perfect for my needs and was within my budget. Salesman, Brandon Taylor was especially helpful, not high pressure, and did not rush us to ma will be perfect for my needs and was within my budget. Salesman, Brandon Taylor was especially helpful, not high pressure, and did not rush us to make a decision. More

My dealer was prompt cheerful and helpful with all my situations and concerns with a great attitude situations and concerns with a great attitude More

Staff was friendly and courteous, took my vehicle on time and let me know when it was ready. and let me know when it was ready. More