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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,016 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 3,016 reviews

November 08, 2021

Everytime I go to this dealership they take care of me the right way, always polite. More

by deonjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2021 -

Ken Ganley Ford Parma responded

Deon, Thank you for your very kind review. Bolaji and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

November 08, 2021

While I thought that the repair was expensive for my box truck I really appreciate how welcoming, professional and thorough Ashley Neely was in accommodating my needs. She's terrific! More

by GPF0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
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Nov 09, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear Ashley and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 08, 2021

I like the dealership everyone is so friendly The service department is slow They help you More

by Meprykan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
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Nov 09, 2021 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your service experience with Ganley Ford West. We appreciate your business and hope to see you again soon!

November 08, 2021

Excellent service. Knowledgable & Friendly staff. Kept pretty close to time commitment. My Escape likes visiting. More

by Eileen Rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
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Nov 09, 2021 -

Ken Ganley Ford Parma responded

Eileen, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 05, 2021

Went to get a oil change on my 2019 escape i leased from them. Left with a 2021 Mustang. It was a good day. More

by oldgrayguy1954
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2021 -

Ken Ganley Ford Parma responded

Thank you for your feedback on your recent visit to Ganley Ford West. We're glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will enjoy your new Mustang!

November 05, 2021

Your service people were helpful and above excellent they answered all my questions and concerns. They even washed my car and brought me a coffee while I waited!!! More

by BWJBJROXS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

November 04, 2021

I found the Bronco I wanted online and called the dealership to make sure they still had it because I live 45 minutes away. I spoke with Brandon and he put a reserved sign on the vehicle until I coul More

by michele
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell
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Nov 04, 2021 -

Ken Ganley Ford Parma responded

Thank you, Michele, for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad Brandon was able to help, and we hope to see you again!

November 04, 2021

I was upset that I had to pay for an inspection when car is under warranty More

by Tboneohio84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2021 -

Ken Ganley Ford Parma responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

November 04, 2021

Good but need to use floor mats when inside vehicle there were grease shoe prints More

by Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
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Nov 05, 2021 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

November 04, 2021

The service staff was very nice and transparent about what was planned for the service. More

by therealjrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Nov 04, 2021 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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