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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
2,659 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,659 reviews

February 11, 2021

Hands down the best customer service I’ve ever received!! Everyone was so nice. Went out of their way to explain everything to me!! Took extra time to go over everything that the Explorer has to offer. Even More

by nvelez1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
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Feb 11, 2021 -

Ken Ganley Ford Parma responded

We are so happy to hear about your positive experience & the great customer service that we provided to you! We hope that you enjoy your new Ford Explorer! And yes like you were told, please don't hesitate to contact us with any questions! We really appreciate your business!!

February 02, 2021

I would recommend Ganley West to friends and family I felt my salesperson CJ went out of her way to help me feel comfortable about leasing a car for the first time I definitely feel I could contact CJ an More

by jntslack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with CJ and our team. We're glad to hear we delivered such a great experience!

February 02, 2021

Went out of there way to find the truck I was looking for, found it in Indiana. Had it for me the next day. Thanks More

by DMHAYNES25
Recommend Dealer
Yes
Employees Worked With
John Ruper
Other Employees : AJ Bruno
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Feb 02, 2021 -

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

February 02, 2021

Worked fast and efficiently to get me a new car. The salesman were friendly as well. Gave me a rental too until my car was ready. More

by AmyBazdar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
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Feb 02, 2021 -

Ken Ganley Ford Parma responded

Amy, Thank you for your business and this review. We're happy to hear Mark and John were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 01, 2021

The salesman was very good but the detailers were not very good they missed a lot of damage on my car and even missed a cigarette that was between the dash and windshield and am now waiting to hear from More

by Queen 947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Ruper
Other Employees : AJ Bruno
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Feb 19, 2021 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Can you please email your contact info to JWheatley@GanleyAuto.com so we can have someone reach out to you directly? We would love the opportunity to speak with you and address your concerns. Thanks!

Feb 19, 2021 -

Queen 947 responded

you have stepped up to the plate and are having my car fixed so I am now satisfied with Ganley Ford West. As I previously acknowledged A. J. Bruno and John Rupert followed through as good salesman and sales manager should. I am now just waiting to get my car back as I really like it. I am sorry I acted out with anger when I didn't hear from them as fast as I thought i should.

January 30, 2021

Polite, friendly, we knew what we wanted and that’s what AJ helped us with! Made buying a car less painful than other times we bought cars. This is our 5 th Escape More

by Barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Bruno
Report | Print
Feb 02, 2021 -

Ken Ganley Ford Parma responded

Barry, Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad AJ was able to help got you matched up with your 5th Escape, and we look forward to seeing you again!

January 29, 2021

My driver leather sheat was torn during an oil change and tire rotation ganley repaired it and gave me a rental car for free not happy that my seat got tore but definitely happy and pleased with how they res More

by chuckbrown40
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
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Jan 31, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear you are happy with the repair that happened when your vehicle was in for service with us. Thank you for giving us a chance to make this right again!

January 28, 2021

The dealers were polite and friendly. This location has a well-kept selection of cars. I was very happy with my deal and care provided. More

by ADEJESUS614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2021 -

Ken Ganley Ford Parma responded

Thank you for sharing your thoughts about your experience with Ganley Ford West. We appreciate your business and hope you'll enjoy your new vehicle!

January 28, 2021

Brandon was excellent and courteous. Was able to work with us and able to overcome any obstacles. I will recommend this place to all my friends More

by Yaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell, Danielle Stringer
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Jan 29, 2021 -

Ken Ganley Ford Parma responded

Thank you for your review and kind words for Brandon! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

January 18, 2021

Morgan needs to pay attention more to the emails that she sends out and the replies that the customers send back to her. Very irritating when she just keeps sending the same email and not paying attention t More

by DWWIS
Recommend Dealer
No
Employees Worked With
Morgan Gallagher
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
Other Employees : Daniel Walker
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Feb 01, 2021 -

Ken Ganley Ford Parma responded

Thank you for reaching out to us. We messaged you privately but haven't heard back from you. We would love to help improve the communication that you are having with our dealership. Can you please give us the name and contact info that you are using to communicate with Morgan so that we can look into the issues and then we can work on resolving them for you. Thanks!

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