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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
2,659 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,659 reviews

March 23, 2021

I've been coming here 20+ years, Ashley in service was nice. The rest of the staff Were cold and aloof. The mechanic didnt mark the paperwork right, no fluid put in was recorded. Parts I needed wete no More

by Jan/David Forbes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Neely
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Apr 10, 2021 -

Ken Ganley Ford Parma responded

Hello, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service department didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Apr 10, 2021 -

Jan/David Forbes responded

You can reach me at 216 849-8158

March 15, 2021

Yes I think Mark did a wonderful job for me and my lady he was very kind and the place was nice and clean and we want to thank him More

by Kooc
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Mark and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 12, 2021

Ganley Ford west is the best place to go for a vehicle they will work with you to get a vehicle that you wants t More

by Taylorg358
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
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Mar 14, 2021 -

Ken Ganley Ford Parma responded

Here at Ganley Ford West, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 11, 2021

Everything was great. Sales team worked out great for the truck I was looking for. Trade in was more then I expected. I can't thank u guys more. Love my truck..thank u..Phil T. More

by MDHB1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell, AJ Bruno
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Mar 12, 2021 -

Ken Ganley Ford Parma responded

Phil, It's great to hear that our sales team was able to get you exactly what you were looking for in a truck. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

March 05, 2021

Great team of professionals! Highly recommend working with them on finding what works best for your budget and family needs! Will definitely be back for our next car. More

by David8815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2021 -

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us, David! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

March 02, 2021

The sales person Mark was patient n understanding and Nick the financial. The building was nice and clean. I have gone to Mark many times. This is my third car purchase from him. Thank you Mark! More

by evanrodriguez630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2021 -

Ken Ganley Ford Parma responded

Evan, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about you having a positive experience working with Mark and our team here at Ganley Ford West.

March 02, 2021

The salesman and finance manager were very helpful and professional. They provided me and my family with the best deal possible and I will definitely come back in tbe future. More

by DustinR2525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
Other Employees : Bob McClure
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Mar 02, 2021 -

Ken Ganley Ford Parma responded

Thank you so much, Dustin, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

February 27, 2021

Outstanding service from John and Bolajio. Got exactly what we wanted. Great communication. Listened to what I wanted. Not pushy. Treated me with respect. Very responsive to all requests. More

by Katwoman1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick in finance. , Ashley Neely
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Feb 28, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford West are glad to have you as a customer.

February 17, 2021

Excellent experience with Dan & CJVery Excellent experience with Dan & CJ Very professional,Friendly straight to the point.. they made purchasing a vehicle a very pleasant experience. I pi More

by Tracieannmccray61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2021 -

Ken Ganley Ford Parma responded

Here at Ganley Ford West, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience working with C.J. and Dan, and it was a pleasure having you at the dealership. We appreciate your review!

February 15, 2021

Mark rezzano was my sales guy. He made me feel comfortable in my decision making and also was very friendly. Great job Mark I’m enjoying my vehicle More

by JACQUELINERAINES69
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
Report | Print
Feb 15, 2021 -

Ken Ganley Ford Parma responded

Jacqueline we are so glad to hear that you are enjoying your vehicle! And we are happy to hear that Mark Rezzano was friendly and that he made you feel comfortable during your car buying experience! Thanks for the review & thank you for your business!! Please let Mark know if there's anything else that we can do for you.

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