Ken Ganley Ford Parma

Best Ford dealership I've experienced. I won't mention the other Ford dealership by name that I really had a poor experience looking back (where I purchased our Bronco Sport) the sales dep I won't mention the other Ford dealership by name that I really had a poor experience looking back (where I purchased our Bronco Sport) the sales department really took advantage of me at least that's what my perception is. More

Great service, would come back again and have been there often, very nice people there often, very nice people there More

I received a warning on my 2020 Ford Explorer. I called for an appointment & took my vehicle into the shop. Matt, our rep, was professional, courteous & thorough. He worked with the warranty agen I called for an appointment & took my vehicle into the shop. Matt, our rep, was professional, courteous & thorough. He worked with the warranty agency & was given a fair total cost. There were no hidden costs. Thank you, Matt! More

Matt was thorough regarding the work & cost. Matt was thorough regarding the repairs and cost. There were no hidden costs or surprises. Matt was thorough regarding the repairs and cost. There were no hidden costs or surprises. More

I'll have to let you know after we pick up the new Bronco that we were supposed to pick up yesterday... that we were supposed to pick up yesterday... More

I was able to set an early appointment for a recall on our Bronco Sport. Super friendly explained the procedure throughout the process. Answered all my questions. I didn’t feel just like some customer, I our Bronco Sport. Super friendly explained the procedure throughout the process. Answered all my questions. I didn’t feel just like some customer, I felt appreciated. More

Very professional and treated with respect,I actually felt important even though it was others getting serviced👍🏽 thanks for being kind and keeping me informed throughout the process, even my wait time felt important even though it was others getting serviced👍🏽 thanks for being kind and keeping me informed throughout the process, even my wait time time was great🥰 More

I see this location is no longer there. I'm not surprised. I had quite a few major problems with them. I discovered another problem recently that I was told by a mechanic that the Ganley Fo I'm not surprised. I had quite a few major problems with them. I discovered another problem recently that I was told by a mechanic that the Ganley Ford didn't replace the filter correctly and dirt blows into the car from the vents. I noticed a lot of dust/dirt would get all over the dashboard. Did the same people who worked at the Lorain ave location relocate to the other locations? If so, I'm going to the neighborhood mechanic. More

Great customer service, the waiting area was clean and the price was fair Thank you the price was fair Thank you More

The financial guy was rude and obnoxious saying to me I don't let people walk out without buying a extended warranty. Talking down to me and after I told him I have someone who does my car work he said I w don't let people walk out without buying a extended warranty. Talking down to me and after I told him I have someone who does my car work he said I was silly and then was rude to me for rest of transaction, like ken alot but will never co.e back More