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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
2,878 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,878 reviews

December 21, 2024

Great service and was finished in the quoted time. Very friendly service department. Will return as needed. Thank you ☺️ More

by BK03
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who took care of me.
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 21, 2024

Staff were professional and worked quickly, even with a very busy day. I recommend them. More

by AKT.THERIGHTNOTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 21, 2024

Treated me with respect as a customer. Kept me informed with fast and prompt service. Professional More

by JAMESUSCHOLD
Recommend Dealer
Yes
Employees Worked With
Matthew J Newman
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thanks, James, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

December 21, 2024

Excellent work, professional employees, very nice reception . I was really impressed. Thanks so much for everything job done fast over my expectations 👏👏 More

by blanchato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 20, 2024

Mike and the team were fabulous! They made the process of buying my new Maverick painless. More

by Jessicarschein
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please don't hesitate to reach out if there's anything additional we can do for you.

December 19, 2024

It was a pleasure for my first oil change and check up there. Eveveryone was kind. I thank you all. More

by BUTCHMARIA1985
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Newson
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Dec 21, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Maria. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Dec 22, 2024 -

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 19, 2024

Mark R. and the people at the dealership are very professional and accommodating. Mark worked hard to find me a great car and make the transaction a smooth o More

by twowheelpeter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Ken Ganley Ford Parma responded

We are very happy to hear that Mark and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 19, 2024

Always do a great job w service! I have never had a problem and all goes smoothly. More

by SMIZ234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Vargo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Stafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

December 19, 2024

My experience with Ken Ganley was not good. I was continually contacted by three separate people. None of them seemed to be communicating with the other two. They kept asking me questions I More

by BlakeDickson0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Austin Simpson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2024 -

Ken Ganley Ford Parma responded

We're sorry that you didn't have a completely satisfying experience, Blake. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Dec 22, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 27, 2024 -

BlakeDickson0 responded

My complaint was that I was contacted by three people who did not seem to be communicating with each other. As you can see from above - three unelated public responses. Completely boilerplate.

December 18, 2024

Austin accomplished what he said he would do for me and he did, and I bought my truck and pleased with it More

by NAVYFAMILY9X
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that Austin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Dec 21, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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