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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,540 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,540 reviews

December 31, 2022

Sold a car that immediately had issues and they didn't care. My sales rep.was constantly calling prior to sale but not after. Left message with manager no call back and service talked to me like I was 4 y More

by katierose1360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Rezzano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
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Jan 05, 2023 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 31, 2022

Friendly accommodating staff, well organized, courtesy rides, nice waiting area, and I’ve always been happy with the service. More

by joe@joeoutlaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
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Jan 02, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2022

For the 3rd visit in a row, the service department did not get to working on our vehicle the day we dropped it off for service. I did not get a call and had to call the following day to find out what was More

by Jcifranic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2023 -

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 30, 2022

I am very pleased but I keep having to have them double check on my oil check credits rather than it automatically showin on record More

by Gloria.rothhaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2022 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

December 30, 2022

Pam and the team at Ken Ganley Ford West was truly amazing! They kept us updated and informed along the way from placing our order to managing delivery. Pam was super knowledgeable and made learning a More

by Meghan R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review, Meghan! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford West!

December 29, 2022

They are competent in what they do, and offer great resources (ie shuttles and car washes) More

by Stfleurjonas
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
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Dec 29, 2022 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

December 29, 2022

They were all very friendly! Nick and Camille were excellent and trustworthy! I definitely recommend! More

by ErinKapferer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
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Dec 29, 2022 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 29, 2022

Dave Moga was very friendly and helpful. The team was efficient and kind, and finished quickly. More

by J. MURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 28, 2022

I am very happy with my purchase and the process with Ken Ganley. Raptor bronco is amazing! More

by kblcwilliams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2022 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

December 28, 2022

Brandon was easy to deal with considering I was an out of state buyer! His boss John also followed through with on time delivery in another state. Well done to both of these guys for an awesome experience. I More

by Mike gubitz
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
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Dec 28, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for choosing Ken Ganley Ford West, Mike! Congrats on your new purchase, and let us know if we can be of any more assistance!

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