Ken Ganley Ford Parma
Parma, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Customer service is a premium. Sales and financing. Staff were respectful, polite, and friendly. There was no high-pressure sale pitch, nor any condescending attitude. I got what I Sales and financing. Staff were respectful, polite, and friendly. There was no high-pressure sale pitch, nor any condescending attitude. I got what I needed and even a little more. More
I was greeted by Mark with sincerity as I walked into Ken Ganley West for the first time. The experience was smooth throughout and was able to get me taken care of at a good pace. I would recommend them to Ganley West for the first time. The experience was smooth throughout and was able to get me taken care of at a good pace. I would recommend them to anyone interested in a professional yet comfortable vehicle buying experience. Keep up the good work Ken Ganley Ford West. More
They do not provide all the information needed when servicing vehicle. No help or assistance either. They try to get you to buy a new car before fixing what's wrong... if they even do that right servicing vehicle. No help or assistance either. They try to get you to buy a new car before fixing what's wrong... if they even do that right More
My car has 1247 miles on it and has been taken in for service twice. Not sure if they know exactly how to fix the issue. Asked the service guy to come listen to the sound my brakes are making. He tol service twice. Not sure if they know exactly how to fix the issue. Asked the service guy to come listen to the sound my brakes are making. He told me it is because it is cold. I was like did he really say that!!! Took it to my mechanic and they did not even take it out if he parking lot and told me what is was. So plan on scheduling another appointment or take it to a different dealer all together. More
Professional, detailed, attentive, patient, and Relaxed environment. I waited in-house for the car to get the Works package. Took about 2 hours if that. Overall 9/10 service department. environment. I waited in-house for the car to get the Works package. Took about 2 hours if that. Overall 9/10 service department. More
Professional and technical / they went above to get my deal done . Very helpful and nice to work with deal done . Very helpful and nice to work with More