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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,538 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,538 reviews

February 09, 2023

Service dept very unprofessional work. Damaged my car two different areas. Service dept. Are liars ! More

by Better Business Bureau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanics
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Feb 10, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 08, 2023

Communication with customers should be better. Always seemed short staff which often meant I wasn’t getting the help I needed More

by breyan96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
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Feb 10, 2023 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 06, 2023

From beginning to end the experience at Ken Ganley Ford West was delightful. I would recommend them without hesitation! More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Feb 07, 2023 -

Ken Ganley Ford Parma responded

Rita, Thank you for taking the time to share your thoughts on working with Nick and our team. We're glad to hear we delivered such a great experience!

February 04, 2023

Great service as well as great staff. They are always quick and efficient with the job. More

by Shelby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Feb 07, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. We are always more than happy to assist you if anything else comes up. Take care!

February 04, 2023

Love this dealership. Everyone is so helpful and friendly. They always go the distance to make sure that I am satisfied. More

by Diane B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Feb 05, 2023 -

Ken Ganley Ford Parma responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

Feb 07, 2023 -

Ken Ganley Ford Parma responded

Hi Diane, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 04, 2023

I was greeted right away. I was shown the car I was interested in and took it for a test drive. Paperwork was quick and efficient. More

by Tjjustice51
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for choosing Ken Ganley Ford West! Congrats on your new purchase. Please let us know if we can be of any more assistance!

Feb 07, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 03, 2023

I had a problem with a Ford recall repair. Carlyle made sure my car was repaired very quickly and I was on my may with no fuss. I do not have a problem with a mistake being made. What matte More

by TGSTREZ
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
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Feb 05, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words for Carlyle, and for taking the time to leave us this wonderful feedback!

Feb 07, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 03, 2023

Amazing customer service is an understatement. Easiest vehicle purchase ive ever made Mark Rezzano and the team went above and beyond More

by Tcamacho1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Feb 07, 2023 -

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review of your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2023

super friendly. i’m always able to get in and out and they go above and beyond to make sure i’m not making multiple trips to the dealership More

by shannonford
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you. We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

February 02, 2023

They were attentive to my needs and very accommodating. Were patient and answered multiple questions. More

by danadane821
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
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Feb 02, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

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