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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,537 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,537 reviews

February 24, 2023

Very fast and always do a great job with service. Mike LaScola and Matt Palffy took amazing care of me everytime I come in More

by soldwithkap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
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Feb 27, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2023

They did an excellent job on my recall and in a timely manner. Thank you More

by Edge owner
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

February 23, 2023

They have a reputation for outstanding quality, veracity, and integrity. I've relished doing business here both times I bought from them. Pricing on the cars and your trade in will be fair, the buying proces More

by Leary.britnee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2023 -

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us, Britnee! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

February 23, 2023

Appointment was made with ease and a few days after call. Staff was very friendly, made me very comfortable. Service department waiting area, was clean. More

by SIMS925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

February 22, 2023

I was not ready to buy a vehicle my transmission in my truck stopped working the day before and I had no choice but Ganley Ford worked with me and made it very easy and I'm very pleased Thanks Ganley Ford More

by whiteheadelmer72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

Feb 24, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you so much for your positive comments about Ken Ganley Ford West! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 22, 2023

Great service, and friendly staff! I will be choosing this dealership for my service needs. More

by FRANZ.LC.STEVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2023 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 22, 2023

I was assisted by Carly back in service very professional and clear thank you even when service feel behind I was informed. Thank you More

by Jeremybushelon50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
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Feb 23, 2023 -

Ken Ganley Ford Parma responded

Thank you, Jeremy! It's great to hear that Carlyle and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

February 22, 2023

The oil change goes up im cost everytime i go there approximately every six months More

by Genivie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
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Feb 26, 2023 -

Ken Ganley Ford Parma responded

Hi, Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.

February 22, 2023

Everyone was friendly and helpful. They got us in and out. They even gave us a loner car so we could get lunch. Very good experience. More

by BARBER5323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Feb 23, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

February 21, 2023

I am missing interior parts of my car after they fixed my recall on the door jams. More

by ae.hoyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Feb 25, 2023 -

Ken Ganley Ford Parma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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