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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,535 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,535 reviews

March 06, 2023

Very professional and attentive to their customers request and needs. Took their time to understand what the buyer is looking for ! More

by Lopeznikko73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Lopeznikko73 responded

Very friendly and professional. And caring to customer needs.

Mar 09, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 05, 2023

My experience at ford is always grand thank you Sonny in parts and Ciante in service for making sure of that, I left a happy unworried customer. More

by Jeremybushelon50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny of parts and Ciante of service
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Mar 05, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review, Jeremy. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 05, 2023

Problem is still not fixed. The car still starts to vibrate once it hits around 39-41 MPH. More

by KEN016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2023 -

Ken Ganley Ford Parma responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Someone from our staff will be reaching out to you in the very near future.

Mar 08, 2023 -

Ken Ganley Ford Parma responded

Hi Ken, our Service Manager John K. contacted you today. Can you please call him at your earliest convenience to discuss your vehicle. Thanks! #330-745-9081

March 05, 2023

Great service, great people, great atmosphere. First time using Ken Ganley Ford and they now have lifetime customers. More

by dmerdich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
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Mar 05, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 05, 2023

We bought a Ford warranty at a Youngstown dealership. My daughter goes to Cleveland State University. When she broke down we chose the closest Ford dealership to her. Ken Ganley treated us like long time More

by dmerdich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
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Mar 05, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 04, 2023

I have found this Service Dept has been very professional, helpful and easy to work with. More

by LWELLS836
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Mar 05, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Mar 07, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

March 03, 2023

Was very pleased with the service. Got done timely and at quoted price. David Moga was great to work with I will return to Ganely for my service needs. More

by kevinkilbane1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Ken Ganley Ford Parma responded

Kevin, We are very happy to hear Dave provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 02, 2023

They were very kind and efficient with everything, didn’t leave anything out. Very good More

by kmerdich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Ken Ganley Ford Parma responded

We are very happy to hear Dave provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 02, 2023

George provided excellent service in a timely manner on the afternoon I brought my Mustang in for service. More

by ULTIMATE12013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with George and our team and don't hesitate to let us know if we can be of further assistance.

March 02, 2023

Everyone is friendly and willing to help. The Service Dept. is the best!!! I will always bring my car back for service!! More

by Lainie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
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Mar 03, 2023 -

Ken Ganley Ford Parma responded

Lainie, It's great to hear that Carlyle and George were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

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