Ken Ganley Ford Parma

They have been pretty good about giving me the best treatment for my needs. Just wish they could’ve gotten my payment under $500 like I wanted. treatment for my needs. Just wish they could’ve gotten my payment under $500 like I wanted. More

Appointment scheduled multiple weeks in advance to ride along with a tech to demonstrate concerns with my less than a year old vehicle. Came at the scheduled time and checked in with a service advisor (Da along with a tech to demonstrate concerns with my less than a year old vehicle. Came at the scheduled time and checked in with a service advisor (Dave Moga). After waiting for 35 minutes and not being called to go for the ride, I see my vehicle has only been moved to make room to check in more vehicles. I figure they are busy today, and I wasn’t planning for it to take this long to go on a ride along. I ask for my truck back so I can leave. Dave goes and comes back and says a technician is taking it to hook up to a computer and will ride along with me. 15 minutes go by and I’m still waiting for the technician to grab me. I come back to ask Dave what’s going on, and he completely ignores me. Looks past me, helps other customers, does everything but acknowledges my presence (10 minutes or so of standing in front of his desk). I ask the service advisor next to him to just get my truck and keys so I can leave. He was able to quickly get it for me and bring it out front. While the other service manager pulls the vehicle out front, the technician comes to Dave and says he was about to go for a drive with me, but I’m leaving. This was an hour after my scheduled appointment. Action only happened when I initiated it each time. If I didn’t say anything, I have a feeling I would have been there a lot longer waiting because I simply was not a priority. Dave Moga was extremely rude. I would look elsewhere for service. More

I had a really good experience. They were very helpful. Also made the process very easy. They were very helpful. Also made the process very easy. More

I bought my 2017 Fusion from another dealer but the sales people at Ganley were very pleasant and gave me a great deal on my new Edge. Can't say enough on how Pam Koglman took the time to make sure we un people at Ganley were very pleasant and gave me a great deal on my new Edge. Can't say enough on how Pam Koglman took the time to make sure we understood all of the electronics and all aspects of the deal. John certainly went out of his way to hunt down the proper color and equipment in a car that he needed to do a dealer trade to get, and then had it looking great when we went to finalize the deal. Thanks so much. Paul Kuhn Brook Park, Oh More

They took our car back even though we were about fifteen minutes early.We were told they had good coffee. They have suburb coffee. They concluded our appointment promptly and curiously . It was our first ti minutes early.We were told they had good coffee. They have suburb coffee. They concluded our appointment promptly and curiously . It was our first time we used their services and were very pleased . Thank you❤️ More

Service was quck and easy. Waiting area was large and comfortable. Was very pleased with the service. Waiting area was large and comfortable. Was very pleased with the service. More

Overall I was pleased. A simple oil change and tire rotation. The check engine light was on and they found a faulty sensor. Dropped off the night before for a 7:30 am appo A simple oil change and tire rotation. The check engine light was on and they found a faulty sensor. Dropped off the night before for a 7:30 am appointment. Went by after 1:00 pm and they said they were wrapping up the paperwork. Half hour later they had the car for me. Again, overall they did what was expected. Service rep. was kind and conscientious. Looking at the invoice paid, noticed they charged us for the oil change/tire rotation package even though we bought the tires at this place (although it was Gillingham Ford then). Not sure if a free tire rotation is still given and if this would have lowered our overall cost. Nothing was communicated to us, even though we wrote it on the note when dropping the keys off the night before. More

I went and got truck service and they did what I asked for and I was pleased thanks 😊 for and I was pleased thanks 😊 More

Everyone there was friendly Bolaji was excellent he walked me through the whole process and mark got me there when I called about availability. I thank them both walked me through the whole process and mark got me there when I called about availability. I thank them both More

Courteous…kept my repair expense reasonable and did the job properly, and timely. Good experience. job properly, and timely. Good experience. More