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Ken Ganley Ford Parma

Parma, OH

4.6
2,534 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 2,534 reviews

March 19, 2023

It was a very quick and easy process ! ! Everyone was very kind and answered all the questions i had ! More

by Samira Hasan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 18, 2023

I bought my Ecosport there. Dave Moga is great with names/ faces and cars, and always makes me feel welcome. I was disappointed this time (oil change) that my wiper fluid was no More

by Hedenman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. We apologize for not refilling your wiper fluid. Thank you for choosing Ken Ganley Ford West!

March 18, 2023

The workers left listen to you as a person and will let you know about any specials. More

by TERENCEDALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Mar 20, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

March 18, 2023

Brought my car in for the recall appointment did nothing, but gave me an oil change that I did not order the guy to check me in was a total jerk. I want no correspondence from Ganley, and I will not patroniz More

by Sam7281
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
Mar 23, 2023 -

Ken Ganley Ford Parma responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 18, 2023

Mike is an incredible sales advisor. He went well above and beyond to help me with my recent purchase. I was looking for a specific car, Matt the sales manager was able to arrange it bei More

by johnsiuda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear Mike and Matt were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 18, 2023

This is my 2nd time going with Ganley, and my 2nd time working with Mark. It was a pleasant experience with Mark in the past . That I had to work with him again. More

by rob61270
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

March 18, 2023

Everyone was super helpful and communicative. Great and quick service. Would definitely recommend going here. Thank you Ken. More

by Emmanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Mar 20, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

March 18, 2023

George was great. He explained the recall and was apologetic for it taking longer than expected. I appreciate the honesty l. More

by dawnup.812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Ken Ganley Ford Parma responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

March 18, 2023

That’s bad service I will take that company to the court because take my money and don’t foxes my car More

by mohsenalyayoub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
Mar 22, 2023 -

Ken Ganley Ford Parma responded

We are sorry to hear about your experience with our service department. Can you please reply with the first and last name on the account, the type of vehicle and a phone # to reach you. We would like to get more info so that we can address this. Or you can email the info to our Customer Relations Manager at JWheatley@GanleyAuto.com

March 17, 2023

Pam was amazing and considerate! Can’t wait to work with her again! Purchased my wife’s explorer and leased a new truck. More

by jcibik1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Pam and our team here at Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

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