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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,534 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,534 reviews

April 09, 2023

My experience was great! Great customer service. Answered all my questions. Would definitely recommend others. More

by Wendy0403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2023 -

Ken Ganley Ford Parma responded

Wendy, Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 08, 2023

I had a warranty replacement that was supposed to take 2 hours. After 2 hours, I received no communication from the dealership. After 2.5 hours, I called and was told someone would call me right back. After More

by Tylerviolillo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
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Apr 08, 2023 -

Ken Ganley Ford Parma responded

We are very sorry to hear that you were unhappy with your visit to our service center! We would like more info so that we can look into this. Can you please reply with the first & last name on the account and your phone # OR you can email the into to our Customer Relations Manager at JWheatley@GanleyAuto.com Thank you!

April 08, 2023

Exceptional service great people and very very excellent turn around time ...always calls when service is complete. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C'ontae Prescott
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Apr 10, 2023 -

Ken Ganley Ford Parma responded

Frank, Thank you so much for your excellent review! We are so glad that Dave and C'ontae had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

May 24, 2023 -

Ken Ganley Ford Parma responded

Hi Frank, we are very happy to have provided you with such a positive experience! We hope you have a great day!

April 07, 2023

Glad they’re near us. Excellent service and expeditious. Thanks! I would recommend it to all my friends. More

by olgateach.cortes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
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Apr 08, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West; we look forward to having you as a valued customer for many years to come.

April 07, 2023

I caught Ken in service in several lies. Each time I caught him and challenged him in a lie, he would quickly back pedal. In short he was lying on several levels. I will not bring my truck b More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Feruito
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Pitman
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Apr 08, 2023 -

Ken Ganley Ford Parma responded

Hi Jim, we are very sorry to hear that you were unhappy with your visit to our service center! We would like more info so that we can look into this. Can you please reply with the first & last name on the account and your phone # OR you can email the into to our Customer Relations Manager at JWheatley@GanleyAuto.com Thank you!

April 06, 2023

I had a great experience purchasing a vehicle at Ganley Ford West. The whole team was fantastic and easy to work with. More

by THESTEVE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford West are glad to have you as a customer.

April 06, 2023

I have been coming here for quite a while and will continue to do so. They do their best to get you in as soon as possible, are very up front with service and explain issues well. The staff are very c More

by marklongfellow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach, C'ontae Prescott
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Apr 07, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 06, 2023

CJ is a great sales person. . She handled my business with much professionalism. I will come back because her. She’s the best More

by Kyliagrandma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2023 -

Ken Ganley Ford Parma responded

It's fantastic to hear that CJ provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

April 06, 2023

The team was great to work with. Fast transactions and service. Would buy from them again. More

by Burtn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2023 -

Ken Ganley Ford Parma responded

Here at Ken Ganley Ford West, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 04, 2023

George- the gentleman who took care of me and my car was very efficient and knowledgeable I would go to go to Ken Ganley again. ! More

by JoAnn Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George- service department , Carlyle Franklin
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Apr 05, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, JoAnn. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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