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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
2,878 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 2,878 reviews

January 01, 2025

The job was completed in one day, which was great. I would , however, appreciated call backs to my messages left as to approximate completion time. I was coordinating a ride , and it left me hanging More

by jarymo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jan 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We like to make sure that all of our customers leave happy, and we're sorry about the lack of communication from our staff members. We will strive to do better!

January 01, 2025

Kenneth Miller was extremely helpful and thorough. He had been looking for a car for us and called as soon as he saw one that fit our criteria. He kept us informed throughout the process which allowed More

by Jlynch1112
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenneth Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Parma. It's great to hear that Ken was able to assist you and that you had such a positive experience.

January 01, 2025

Friendly quick service took care of issue quickly. Returned car with valet service promptly to my house More

by Don4bebp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 01, 2025

I always use this dealership. They are great. Always professional and quick. Everyone is very friendly. More

by IKARIOTI25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Ken Ganley Ford Parma responded

Here at Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 01, 2025

Bubba was very helpful and did a good job putting the deal together. My only downgrade would be the pushing of additional insurance. I'm sure they make good money selling insurance but they are a auto More

by WAYTOLWHITE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris 'Bubba" Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Bubba and our team, and we look forward to working with you again.

January 01, 2025

Service was prompt and efficient Staff kept me informed thru out the appt A professional experience More

by JAMESUSCHOLD
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

January 01, 2025

Pleasant to deal with and very efficient in getting my vehicle back. This was the first time I didn't need to call the dealer about the progress of my truck. More

by PAULG161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Ken Ganley Ford Parma responded

Thanks, Paul, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

January 01, 2025

Close to home and easy to get to. Receive a washed car when I leave. More

by BROADALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who I worked with
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Jan 02, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 01, 2025

Oil change and tired repaired very quickly . Was a plus that the coffee was good ! Was upset that Liberty Ford parma hts closed for oil changes ... But Ganley will be my new ford dealership More

by dawnnester16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review, Dawn. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

January 01, 2025

Didn’t like the extra fees I was charged for using a credit card & shop fees. More

by rdiaz1075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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