Back

Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,169 Reviews

1,169 Reviews of Ken Ganley Ford Norton - Service Center

Sort by
January 17, 2024

Great experience, as always. The service was completed in a timely and professional manner. Thanks. More

by Gregeddymba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton!

January 17, 2024

We have either purchased or serviced many cars over the years at Ganley Ford and been happy with the vehicles and the service center. The staff is really friendly and willing to get the information that we More

by anytimedave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Jan 18, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 17, 2024

The service techs were very friendly and knowledgeable. The service on my vehicle was performed in a timely manner and done correctly. I would definitely go to Ken Ganley Ford again for any of my vehicle s More

by kevinv2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, Kevin. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 27, 2023

The service department is always outstanding. Brianna always takes great care of me when I bring my vehicle in! More

by jdantz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad Brianna and the team were able to help, and we hope to see you again!

December 27, 2023

This dealership is very helpful for things from service to sales. I’ve had a more than positive experience every visit! More

by alexiswines2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe, Deven Legg
Dec 28, 2023 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 24, 2023

Took my car in to get paint fixed under warranty and it was one of the worst experiences I've had. I brought it in for them to evaluate and the person who originally took the photos told me I would get a More

by Rebekah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Worthington
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 27, 2023 -

Ken Ganley Ford Norton responded

Hi Rebekah, we are sorry to hear about your experience with your paint repairs. Unfortunately stone chips in paint are not covered by Ford Motor Company and we do not have our own body shop, which this why we recommended Collision Pro. Our service manager John K. called you today 12/27 to discuss so can you please call back at your earliest convenience 330-745-9081 thanks!

December 08, 2023

Came in for recall. Left with broken window. Fixed. Left again with broken lock. Disgusted. More

by Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Kirchenbauer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2023 -

Ken Ganley Ford Norton responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 03, 2023

Do a good job on my vehicle always done right a fair and honest I'm very happynd on time More

by BIGDADWAGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deven Legg
Dec 04, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 30, 2023

It was wonderful and fast. They washed the car also. Made sure I was happy. More

by re9w404
Recommend Dealer
Yes
Employees Worked With
Deven Legg, Deven Legg
Nov 30, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

November 30, 2023

Deven is a great asset. Alway courteous and accommodating. Greatly appreciated. The truck is definitely more of a problem than the dealership. More

by Msabba123
Recommend Dealer
Yes
Employees Worked With
Deven Legg, Deven Legg
Nov 30, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Deven and our team, and we look forward to working with you again.

...
15
...