Ken Ganley Ford Norton - Service Center

You supposedly removed cabin air filter indicating it’s time to replace it, I was told $75.00,? I declined so your technician had to reinstall the old one and you got NO MONEY on that. If you really did re time to replace it, I was told $75.00,? I declined so your technician had to reinstall the old one and you got NO MONEY on that. If you really did remove the filter why not charge the consumer the price of the filter and make some money instead of no money. I guess when I was a service advisor I had a conscious, o could not charge some &40 labor for work that was done in one way or another More

For never being to the Dealership for service the way you enter is not marked very well. The customer waiting area didn't have enough chairs to accommodate the amount of people that were there at that time. enter is not marked very well. The customer waiting area didn't have enough chairs to accommodate the amount of people that were there at that time. More

The technician was on time and professional and curious and knowledgeable and he came with everything he needed to complete the task, thank you and knowledgeable and he came with everything he needed to complete the task, thank you More

The staff at this location are always so friendly and helpful. The work always gets done in a timely manner and has always been of the highest quality. I appreciate the time Deven took to assist me with helpful. The work always gets done in a timely manner and has always been of the highest quality. I appreciate the time Deven took to assist me with all my questions. More

Quality, fast, excellent service. Would recommend to others and will be back for future service Would recommend to others and will be back for future service More

Great place to get serviced. Come in to the shop needing work and leave in tiptop shape Come in to the shop needing work and leave in tiptop shape More

Deven and John do a great job, friendly and helpful! Knowledgeable and will get you in and out quickly Knowledgeable and will get you in and out quickly More

This dealership really knows how to treat their customers and put your needs first! My favorite Ford dealership by far and put your needs first! My favorite Ford dealership by far More

Team is professional from sales to service and I was treated with respect. I would look at cars available for my next purchase. treated with respect. I would look at cars available for my next purchase. More

I brought my vehicle to Ganley for some warranty repairs. Hurried or poor workmanship led to several additional issues which took repeated visits to full resolve. In the end all repairs were corrected and th Hurried or poor workmanship led to several additional issues which took repeated visits to full resolve. In the end all repairs were corrected and the vehicle is in better condition than before. I'm glad to have everything resolved, but the multiple unexpected return trips to the dealership were inconvenient. Through all of this, Brianna was professional and maintained clear and frequent communication about the status of my repairs. While I'm displeased with the quality of service, Brianna and the folks in the service office went above and beyond to make it right. More