Ken Ganley Ford Norton - Service Center

Air conditioner problem. They had to remove the dash to find out why the air conditioner was leaking inside the car. I believe this was quite a hard job. The problem was fou They had to remove the dash to find out why the air conditioner was leaking inside the car. I believe this was quite a hard job. The problem was found and corrected. They had to keep the car a week, but kept me informed on their progress. I was extremely pleased with the service the technician that solved the problem. Very kind and courteous people to work with. They will be getting my business from now on. More

service dept. We had our 2014 serviced today. It was done quickly and the problem was fixed. They were able to find the noise in the window and fixed within a hour. We had our 2014 serviced today. It was done quickly and the problem was fixed. They were able to find the noise in the window and fixed within a hour. Thank You so much to the service dept. and to Gary Book for calling us to make sure all was fixed. Gary and the staff up there are awsome!!! More

Ford f 150 Thank You so so much Gary for the awsome service. We had to have our F 150 worked on and they had to keep it. They gave us a rental with no problem. Thank You so so much Gary for the awsome service. We had to have our F 150 worked on and they had to keep it. They gave us a rental with no problem. It was ready when we got up there to drop the other truck off. But to our surprise we got our truck back we just traded to use. Most places give you a car not the same thing you are driving. Thank you for the awsome service Gary and everyone has given us. More

Alignment I just had a friend, who owns his own auto repair shop, install some Ford Racing suspension parts (lowering springs and strut tower brace) to my '05 M I just had a friend, who owns his own auto repair shop, install some Ford Racing suspension parts (lowering springs and strut tower brace) to my '05 Mustang GT and needed a wheel alignment. I explained this to Bob and he made sure the technician was aware of it for proper calibration. I had called for a same day appointment, but Bob didn't find a record of it. Nevertheless, he worked my car in and it was done in about an hour on a Saturday! Bob also gave me good advice on some aftermarket headlight bulbs. It had been about a year since my last visit and Bob remembered me. Imagine that! More

Review Great customer service. Very friendly and quick. I had 2 items needing repaired. Even though they were longer repairs, they made sure to fit me in, so Great customer service. Very friendly and quick. I had 2 items needing repaired. Even though they were longer repairs, they made sure to fit me in, so I could get my car back same day. More

I have visited the Ganley's service department several times since the purchase of my wife's 2013 Escape SEL. Bob and the service techs have always taken care of my concerns I've had with the car several times since the purchase of my wife's 2013 Escape SEL. Bob and the service techs have always taken care of my concerns I've had with the car (regular service or problems). This last visit was for normal service plus a problem with the automatic lift gate not locking every time (staying ajar). My wife and I have tried the lift gate a number of times and it now works perfectly. More

Arrived around 4:30 with no appointment, needed my first oil change in my Explorer. Very busy and yet the time was made to help me and give my vehicle a multi point checkup. I would send any of my family to oil change in my Explorer. Very busy and yet the time was made to help me and give my vehicle a multi point checkup. I would send any of my family to see Phil Sandy or Bob Bowser, I have purchased multi vehicles from Ganley and the service has always been spot on. Thank you! More

Returned for the first oil change on my 2013 Platinum F150. Check in was smooth, given an estimated time of completion of 1 hour to 1 hour 20. Checked in for a visit with our salesperson, John Grabowsk F150. Check in was smooth, given an estimated time of completion of 1 hour to 1 hour 20. Checked in for a visit with our salesperson, John Grabowski, to be told that our first oil change would be complimentary. The vehicle was ready in 45 minutes and delivered to us by our service writer Bob Bowser. An excellent first visit. More

At Ganley Ford they are very knowledgeable and courtesy to make your visit as smooth as possible. I have bought two vehicles there last year and usually just go anywhere for simple service like a oil chang to make your visit as smooth as possible. I have bought two vehicles there last year and usually just go anywhere for simple service like a oil change but the service and courtesy you get here is just awesome so I drive the little extra just to go there,,, great service and hospitality Kenny More

My Explorer has been brought here for the past few years. I have known Bob from a previous dealership and have always been treated like a friend or family member. He is very professional and always makes yo I have known Bob from a previous dealership and have always been treated like a friend or family member. He is very professional and always makes you feel welcome. He takes extra time to explain any issues found with your vehicle. There are no hard sell tactics here. Just good old fashioned friendly service you can trust. There is no other dealership or service department I would even consider. More