Ken Ganley Ford Norton - Service Center

Great Service Ford Rules Took my 3 cars to get work done 2 one day and the other week later had 9:00 am app got them both done before 12 that day was supper quick and supper f Took my 3 cars to get work done 2 one day and the other week later had 9:00 am app got them both done before 12 that day was supper quick and supper friendly people More

Excellent Ford Dealer I purchased two new vehicles from ganley ford and was treated very well.Tim Smith and Denny Lebar along with Jeff Barstow are excellent to deal with. I purchased two new vehicles from ganley ford and was treated very well.Tim Smith and Denny Lebar along with Jeff Barstow are excellent to deal with.I would not purchase a car from anyone else after the treatment I recieved from ganley. The service department is by far the best in the area.Bob Bowser and Rhonda along with the rest of the staff are excellent in taking care of your car.I have found everyone very professional and concerned about my satisfaction into taking care of my vehicle as well as myself. The dealership has never let me leave with out being truly satisfied. More

Oil Change / Tire Rotation This was my first time visiting their service department. The facility is the nicest and cleanest shop I've ever been in and they got me in fast. Th This was my first time visiting their service department. The facility is the nicest and cleanest shop I've ever been in and they got me in fast. They did a very thorough job and their prices are very reasonable. I was debating taking my car to an instant oil change place and now I'm glad I didn't. The service and thoroughness they gave at Ganley is better than what I've had at those instant oil places, and they only put Motorcraft in your Ford (recommended by Ford). I would recommend them to others and will definitely be back! More

Air conditioner problem. They had to remove the dash to find out why the air conditioner was leaking inside the car. I believe this was quite a hard job. The problem was fou They had to remove the dash to find out why the air conditioner was leaking inside the car. I believe this was quite a hard job. The problem was found and corrected. They had to keep the car a week, but kept me informed on their progress. I was extremely pleased with the service the technician that solved the problem. Very kind and courteous people to work with. They will be getting my business from now on. More

service dept. We had our 2014 serviced today. It was done quickly and the problem was fixed. They were able to find the noise in the window and fixed within a hour. We had our 2014 serviced today. It was done quickly and the problem was fixed. They were able to find the noise in the window and fixed within a hour. Thank You so much to the service dept. and to Gary Book for calling us to make sure all was fixed. Gary and the staff up there are awsome!!! More

Ford f 150 Thank You so so much Gary for the awsome service. We had to have our F 150 worked on and they had to keep it. They gave us a rental with no problem. Thank You so so much Gary for the awsome service. We had to have our F 150 worked on and they had to keep it. They gave us a rental with no problem. It was ready when we got up there to drop the other truck off. But to our surprise we got our truck back we just traded to use. Most places give you a car not the same thing you are driving. Thank you for the awsome service Gary and everyone has given us. More

Alignment I just had a friend, who owns his own auto repair shop, install some Ford Racing suspension parts (lowering springs and strut tower brace) to my '05 M I just had a friend, who owns his own auto repair shop, install some Ford Racing suspension parts (lowering springs and strut tower brace) to my '05 Mustang GT and needed a wheel alignment. I explained this to Bob and he made sure the technician was aware of it for proper calibration. I had called for a same day appointment, but Bob didn't find a record of it. Nevertheless, he worked my car in and it was done in about an hour on a Saturday! Bob also gave me good advice on some aftermarket headlight bulbs. It had been about a year since my last visit and Bob remembered me. Imagine that! More

Review Great customer service. Very friendly and quick. I had 2 items needing repaired. Even though they were longer repairs, they made sure to fit me in, so Great customer service. Very friendly and quick. I had 2 items needing repaired. Even though they were longer repairs, they made sure to fit me in, so I could get my car back same day. More

I have visited the Ganley's service department several times since the purchase of my wife's 2013 Escape SEL. Bob and the service techs have always taken care of my concerns I've had with the car several times since the purchase of my wife's 2013 Escape SEL. Bob and the service techs have always taken care of my concerns I've had with the car (regular service or problems). This last visit was for normal service plus a problem with the automatic lift gate not locking every time (staying ajar). My wife and I have tried the lift gate a number of times and it now works perfectly. More

Arrived around 4:30 with no appointment, needed my first oil change in my Explorer. Very busy and yet the time was made to help me and give my vehicle a multi point checkup. I would send any of my family to oil change in my Explorer. Very busy and yet the time was made to help me and give my vehicle a multi point checkup. I would send any of my family to see Phil Sandy or Bob Bowser, I have purchased multi vehicles from Ganley and the service has always been spot on. Thank you! More