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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,204 Reviews

1,204 Reviews of Ken Ganley Ford Norton - Service Center

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September 19, 2019

All around great! Service manager was very professional and personal and listened to my concerns. He asked questions and then made sure I understood the procedures req More

by Wendiemm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath In service
Nov 08, 2019 -

Ken Ganley Ford Norton responded

Thank you for noticing those efforts, We strive to give all of our customers a 5 star experience We greatly appreciate your 5 star review and kind words. It means a lot to us to hear your completely satisfied with your recent experience. Please reach out if there is anything we can do.

September 15, 2019

No complaints. No complaints, service was good and completed in a timely manner. I have used Ganley in the past and always leave there feeling good about the ser More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in the service department. Not sure of hi last name, but he did a very good job.
Nov 08, 2019 -

Ken Ganley Ford Norton responded

Dave, thank you for your kind words! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care

Nov 08, 2019 -

Ken Ganley Ford Norton responded

5 star review! WOW! What great comments!Thanks so much for your business! Please let us know if there is anything we can do to help!

September 11, 2019

quality is still job 1 I enjoyed the experience, on this particular day I would say i'm completely satisfied. I would recommend that you explore a space for cars that can't More

by mr murphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Yeager
Nov 08, 2019 -

Ken Ganley Ford Norton responded

Thank you for your honest feedback! We really appreciate you sharing your ​Customer experience with us! Please let us know if there is anything we cam do to help

September 07, 2019

Excellent Service Visit Paul Asano took great care of me and my F150. He kept me informed of the progress during oil change/tire rotation and let me know if additional servi More

by Cherylmorris711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
August 30, 2019

Service for the F250 Great service experience on the Ford F250 Super duty truck at Dealer Ganley on Tuesday the 27th of August. THanks Dan Bailey St. Nicholas Churc More

by Dan Bailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember Employee.
Sep 04, 2019 -

Ken Ganley Ford Norton responded

Dan, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thanks again for your business! Take care!

August 27, 2019

Always the best! The service here is 5+ stars. They are always very enthusiastic and informative. Best place I’ve experienced... if you haven’t tried this dealership y More

by Southpaw2128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Sep 04, 2019 -

Ken Ganley Ford Norton responded

Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thanks again for your business! Take care!

August 14, 2019

Service Professional and knowledgeable. Mr. Benya was very courteous. I had asked how long it would take for my car because I needed to be finished as soon More

by charlotte1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
Aug 14, 2019 -

Ken Ganley Ford Norton responded

Charlotte, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Safe travels!

August 13, 2019

The Works Service advisor was excellent., friendly and very helpful. Work done was as expected. It was quick and accurate. Pleasure doing business with them and More

by Ace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bowser
August 08, 2019

Wasnt given a fair price for repair I have an older car 2006 and need to have diagnostic done to see what the problem was and feel that the price was too high for parts and labor for som More

by Brenastar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure of his name , Bob Bowser
Aug 08, 2019 -

Ken Ganley Ford Norton responded

it is our goal to provide a great experience to every single individual with whom we interact and we clearly failed to do that with you and we would like the opportunity to try and make this right, please call 330-960-2369 to speak with a manager.

April 01, 2019

Detailed my car Jeff was very professional, explained what was going to be done during the detail.. He was very curtious, informative I will definitely return to him More

by Pam123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Yeager
Apr 04, 2019 -

Ken Ganley Ford Norton responded

Pam123 it is great to read such wonderful comments about your recent experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

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