Ken Ganley Ford Norton - Service Center

EDGE Maintenance Car's notification system announced time for oil change. Called Ganley Ford of Nortion Ohio, (where car was purchased) appointment made for same day. Car's notification system announced time for oil change. Called Ganley Ford of Nortion Ohio, (where car was purchased) appointment made for same day. Requested tire rotation & check brakes. Waited & service took reasonable amount of time. Mark Kunklier, service associate, explained reason noise brakes make, and that they are in perfect condition. All associated at Gandley are knowledgeable and friendly. Would purchase from them again. Joan Miller More

Time Efficeint I received great service when I visited the service center for the first time with my new car. I let Mark Kunklier know that I had to go to work and w I received great service when I visited the service center for the first time with my new car. I let Mark Kunklier know that I had to go to work and would like to pick up my car at my lunch and he was accommodating. I got out in time to go to work and he made sure to get a hold of me to let me know my car was ready. So I got to have the service I needed done to my car with no interruption in my day. More

Glad Bob is back I was introduced to Bob Bowser in 2001 with my F150. Now i own a 2015 Ford Explorer Sport with some factory issues. Bob has been treating me with t I was introduced to Bob Bowser in 2001 with my F150. Now i own a 2015 Ford Explorer Sport with some factory issues. Bob has been treating me with the upmost respect in dealing with these issues. I an VERY relieved to have Bob is back at Ganley Ford. More

Great Customer Service in Service Area I truly love Bob Bowser. Bob always takes care of my service needs. He gets great employees to care for my car. I always come out better than when I c I truly love Bob Bowser. Bob always takes care of my service needs. He gets great employees to care for my car. I always come out better than when I came in. Cheyenne Boyd More

Returning customer I used to have a Ford and had my car serviced here, as one would expect. After getting a Lincoln out in Kent, and dealing with a greasy salesman, I vo I used to have a Ford and had my car serviced here, as one would expect. After getting a Lincoln out in Kent, and dealing with a greasy salesman, I vowed to never go back there unless it was absolutely necessary. Ganley Ford in Norton feels like home. Service is typically prompt (rarely is it not) and my family and I always request Mark. He's the pinnacle of solid customer service. More

service My service advisor Bob Bowser always treats you like the only customer he has. Knows me and my wife by name. My Escape needed a part they did not have My service advisor Bob Bowser always treats you like the only customer he has. Knows me and my wife by name. My Escape needed a part they did not have. He had someone take it to another shop and have the part installed. I payed exactly what they charged him. That is great service! More

Service Excellence Bob Bowser did an outstanding job taking care of my Truck and getting it serviced. Quick and easy, Thank you Bob for a job well done! Bob Bowser did an outstanding job taking care of my Truck and getting it serviced. Quick and easy, Thank you Bob for a job well done! More

Very Impressed Bob Bowser at the service Dept. of Ganley Ford of Norton handled my F-150 when I took it in for repairs. He was very thorough and even called me on th Bob Bowser at the service Dept. of Ganley Ford of Norton handled my F-150 when I took it in for repairs. He was very thorough and even called me on the phone to make sure that they were taking care of everything that I needed. With there loaner car I was able to drop off my truck on my lunch hour and pick it up the same day after work. I am very impressed with the service that I received at Ganley and with Bob I will definitely be taking my truck back! More

Fast & Friendly When I needed service I was treated with utmost courtesy. The waiting area was pleasant and the coffee fresh. The work was done promptly and within th When I needed service I was treated with utmost courtesy. The waiting area was pleasant and the coffee fresh. The work was done promptly and within the time frame projected to me by the service manager. I would gladly direct friends and family to Ganley of Norton. Also, we have been leasing an Edge and have been very pleased with the assistance of the agent who worked with us on the contract. He also recognized and greeted me as I waited. More

Excellent Service With Sales to Service Advisors! Just wanted to take the time to say the service at your Ganley ford was excellent...from the sales Gary Book , to the service advisors. Gary had tol Just wanted to take the time to say the service at your Ganley ford was excellent...from the sales Gary Book , to the service advisors. Gary had told me after I purchased my Ford Escape if you have any questions or problems you call me, don't think it ends here as you drive away. I had to call him about a few issues, and he resolved them with his staff. He is a very caring and sincere person and I recommend him for any purchases made at this dealership. I did have to take my suv in for service, but Bob Bowser was persistent on finding out what the problem was, it took a few times but he and service techs figured out what the issue was and fix it and I have not had any problem since. I got the pleasure of meeting Mark Kunklier when I took my suv in for an oil change, he got me in quickly and got me out of there at the time he said he would because I had to be at work at a certain time. This is a great team at this dealership, very professional. I will continue doing business with them and I am very satisfied with the service. More