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Ken Ganley Ford Norton
Norton, OH
3,121 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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March 03, 2012
Unhappy place to do business with and waited 2 1/2 hours for an oil change. Was told one price and paid over 10 dollars higher. Asked why and guy said he made an error. Asked why so long for oil change and for an oil change. Was told one price and paid over 10 dollars higher. Asked why and guy said he made an error. Asked why so long for oil change and he said that it sometimes takes this long. I was told an hour and I explained to him that it was over 2 1/2 hours and he said that he was busy.I said that I saw my vehicle sitting outside the window for over 15 minutes and he said thats how long it takes to get paperwork ready.I can't believe I just paid for an oil change for almost $40 dollars, waited almost 3 hours and guy never said sorry. Great place ya right, seemed stressed, unhappy staff and the left hand didn't know what the right hand was doing. I don't even know if they knew they had hands. Will never be back, wouldn't even come back if they paid me. Also about 8 employee's were outside side smoking and once a few left a few more joined and this went on for over my 2 1/2 hours while waiting. I could only think if you purchased a car here how long you'd be here for that. More
by bluefishjohn
Employees Worked With
Service
