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Ken Ganley Ford Norton
Norton, OH
2,895 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,895 reviews
January 26, 2014
Tyler Smith was excellent to deal with when considering the purchase of a new ford. He has been honest, up front, and helpful throughout the entire process. I would highly recommend this dealership to fr the purchase of a new ford. He has been honest, up front, and helpful throughout the entire process. I would highly recommend this dealership to friends and family and ask for Tyler when you walk in the door. Overall, great experience! More
by badams642
Employees Worked With
Tyler Smith
August 07, 2013
In May, I bought a 2007 Focus from Ganley Ford. After I bought the car, a mechanic discovered evidence that the car had been in a prior front end accident and still had damage. I was very upset, and I bro bought the car, a mechanic discovered evidence that the car had been in a prior front end accident and still had damage. I was very upset, and I brought the issue to the attention of the dealership. Yesterday, the dealership agreed to buy the car back from me, paid off the car loan, and gave the remaining balance back to me. I appreciate the efforts of Ganley Ford to resolve this matter. More
by nofrillsnick
Employees Worked With
Tim Smith
August 02, 2013
It’s all about trust. My husband and I purchased two vehicles from Ganley Ford Barberton in 2009. Our salesman was Tom Stancil. We originally bought a 2009 Ford Focus from Tom in Feb 2009 and then later vehicles from Ganley Ford Barberton in 2009. Our salesman was Tom Stancil. We originally bought a 2009 Ford Focus from Tom in Feb 2009 and then later returned in the year to purchase a Ford Ranger with Tom. We returned because Tom is very helpful, informative and most importantly (to me), not “pushy”. He explained everything in detail but in simple terms and made the entire selection process stress free! Buying a vehicle is a huge investment, and I would highly recommend you visit Ganley Ford in Barberton! PS: I never give a perfect score on price! More
by 584skd
June 08, 2012
Service people need to learn customer service and how to treat customers. Almost 5 hours for a inspection on and oil change on a 50k vehicle!!! I can and will find another dealership to service my vehicle i treat customers. Almost 5 hours for a inspection on and oil change on a 50k vehicle!!! I can and will find another dealership to service my vehicle in the future. More
by 2013 explorer
Employees Worked With
Rob in Service
March 03, 2012
Unhappy place to do business with and waited 2 1/2 hours for an oil change. Was told one price and paid over 10 dollars higher. Asked why and guy said he made an error. Asked why so long for oil change and for an oil change. Was told one price and paid over 10 dollars higher. Asked why and guy said he made an error. Asked why so long for oil change and he said that it sometimes takes this long. I was told an hour and I explained to him that it was over 2 1/2 hours and he said that he was busy.I said that I saw my vehicle sitting outside the window for over 15 minutes and he said thats how long it takes to get paperwork ready.I can't believe I just paid for an oil change for almost $40 dollars, waited almost 3 hours and guy never said sorry. Great place ya right, seemed stressed, unhappy staff and the left hand didn't know what the right hand was doing. I don't even know if they knew they had hands. Will never be back, wouldn't even come back if they paid me. Also about 8 employee's were outside side smoking and once a few left a few more joined and this went on for over my 2 1/2 hours while waiting. I could only think if you purchased a car here how long you'd be here for that. More
by bluefishjohn
Employees Worked With
Service
