Ken Ganley Ford Norton

EDGE Maintenance Car's notification system announced time for oil change. Called Ganley Ford of Nortion Ohio, (where car was purchased) appointment made for same day. Car's notification system announced time for oil change. Called Ganley Ford of Nortion Ohio, (where car was purchased) appointment made for same day. Requested tire rotation & check brakes. Waited & service took reasonable amount of time. Mark Kunklier, service associate, explained reason noise brakes make, and that they are in perfect condition. All associated at Gandley are knowledgeable and friendly. Would purchase from them again. Joan Miller More

GREAT JOB TOM Tom Stancil made the process good experience . He found the car we wanted, we worked out a fair price and made it happen quick. This was not to fist Tom Stancil made the process good experience . He found the car we wanted, we worked out a fair price and made it happen quick. This was not to fist car he help us with, Good job Tom thanks Joanne and Doug More

2014 Ford Focus We expected to be turned away because of credit and the negative equity.Phil who was up front and now we have a brand new car!! We expected to be turned away because of credit and the negative equity.Phil who was up front and now we have a brand new car!! More

Love my 2015 Fusion Gary made the process so easy for me. He wanted to know that the car I purchased was exactly what I needed and wanted. He is knowledgeable, friendly, Gary made the process so easy for me. He wanted to know that the car I purchased was exactly what I needed and wanted. He is knowledgeable, friendly, and a customer service expert! Thanks, Gary!! More

Great Service, Great Price Just purchased a new 2015 Fusion SE with Ganley and couldn't be happier. We knew what we were looking for going in and wanted to get a price and a ch Just purchased a new 2015 Fusion SE with Ganley and couldn't be happier. We knew what we were looking for going in and wanted to get a price and a chance to test drive. Our salesman, Jeff Barstow, listened to what we said and gave us friendly and honest help to pick out the vehicle. There was no playing the "let me get you a price from my boss" game. We were shown what models they had and what they cost. We found a vehicle that matched what we wanted, and couldn't pass on the price! More

Time Efficeint I received great service when I visited the service center for the first time with my new car. I let Mark Kunklier know that I had to go to work and w I received great service when I visited the service center for the first time with my new car. I let Mark Kunklier know that I had to go to work and would like to pick up my car at my lunch and he was accommodating. I got out in time to go to work and he made sure to get a hold of me to let me know my car was ready. So I got to have the service I needed done to my car with no interruption in my day. More

Customer Service Jeff Barstow really cares about his customers. His service does not end when you purchase the car. I received a card on my birthday and an e-mail on T Jeff Barstow really cares about his customers. His service does not end when you purchase the car. I received a card on my birthday and an e-mail on Thanks giving. He shows that he really cares. More

Very easy to work with We went into Ganley to look at our options with purchasing a vehicle, and we received very friendly service that was easy and to the point. We told th We went into Ganley to look at our options with purchasing a vehicle, and we received very friendly service that was easy and to the point. We told them what we are willing to spend, they were honest with us, and showed us vehicles that only meet our budget. More

salesperson Johm John Grabowski was our salesperson . He was very courteous and took extra time to explain the whole car leasing agreement as well as making sure we we John Grabowski was our salesperson . He was very courteous and took extra time to explain the whole car leasing agreement as well as making sure we were satisfied with the whole experience. More

Greatful for the amazing customer service Fantastic salesman very helpful goes out of his way to make sure I as his customer is 110% satisfied. Always sends out thank you cards and calls weath Fantastic salesman very helpful goes out of his way to make sure I as his customer is 110% satisfied. Always sends out thank you cards and calls weather I purchase something or not. More