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Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center
Painesville, OH
136 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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136 Reviews of Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center
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July 08, 2022
Item had wrong part number and picture in line ,I NEEDED THE SHORT CARGO BED LINER and what was sent was the large one and was told there was only the one size. I told him to go on AMAZON check out the diff THE SHORT CARGO BED LINER and what was sent was the large one and was told there was only the one size. I told him to go on AMAZON check out the different sellers and there product description More
by theralin_1
Employees Worked With
May 06, 2022
great service with friendly faces. My vehicle was diagnosed and fixed in same day. I'm very pleased!!! My vehicle was diagnosed and fixed in same day. I'm very pleased!!! More
by duecedeez
May 06, 2022
Ganley Village is INCREDIBLE! From the service advisors,techs,parts department they all are extremely helpful and always kind. Whenever I bring my car in for service I’m treated l From the service advisors,techs,parts department they all are extremely helpful and always kind. Whenever I bring my car in for service I’m treated like I’m top priority and they always address any problem or concern I have. Overall a top notch dealership it’s the only place I take my vehicles to get serviced or to buy a vehicle! More
by molyneuxbrad
Employees Worked With
Other Employees :
Jim Waterwash, Mike Thomas
May 04, 2022
Below is a letter submitted on my behalf to the General Manager. I received no response. NEVER LEAVE YOUR VEHICLE AT THIS SERVICE DEPARTMENT. Dear Mr. Campola, I dropped my 2018 Wrangler off April 27 Manager. I received no response. NEVER LEAVE YOUR VEHICLE AT THIS SERVICE DEPARTMENT. Dear Mr. Campola, I dropped my 2018 Wrangler off April 27th. I stated to the Service Advisor Mike Thomas that the rear driver side caliper was malfunctioning and I felt it was a factory warranty issue due to the vehicle only having just over 30 thousand miles. He agreed the caliper would be a valid warranty claim, however pads and rotors would not be covered. We agreed to disagree on that topic until the vehicle was properly diagnosed. I received a call the next day (April 28th) from Mike Thomas stating the caliper was functioning properly and the pads rusted in the saddle causing the pad to bind and prematurely wear the rotor. I was given an estimate of $537 to repair my vehicle. I declined the option and stated I would do the work myself (see picture below). I picked my Jeep up April 29th. While driving home to Madison Village approximately twelve miles away I could feel and smell the caliper malfunctioning on the ride home. The next day I dropped my Jeep off to a mechanic I use occasionally. I dropped it off stating I simply needed pads and rotors, not mentioning a malfunctioning caliper. Imagine my surprise when I received a call from the mechanic stating my vehicle was ready for pick up, but in addition to pads and rotors the rear driver side caliper needed replaced (see picture below). I immediately contacted your Service Department and spoke to your Service Director Bill Cannato. I presented him with the sequence of events above. This is where it really gets good! I was told that I should not have had the repair done? That I should have put the vehicle back together so he could evaluate it. My reply was "you want me to put it back together and risk further damage for something you should have fixed in the first place? The response was " he was at a disadvantage because he could not see the vehicle. Are you kidding me right now? I brought the faulty caliper to your Service Department. I spoke with Mike Thomas when I walked in the door. I showed him the caliper and he wanted to take it in the back to show the Service Technician. I stated that the caliper was not to leave my sight. He then left to get the technician, but instead came back with your Service Director Bill Cannato. By this time we all know the vehicle was never physically inspected by anyone at your facility. I was told by your Service Director "these things happen" and asked what would make me happy. I stated I would like the bill from the mechanic who actually did the repair to be reimbursed, a total of $417.04 (see picture below). I was told " that is not going to happen". We agreed on a reimbursement amount of $186.04 plus tax. that was back on April 30th. Just a quick update I still have not received. I was not happy with the resolution, but I just wanted to move on. In closing, I just wanted to touch base with you to let you know what practices are going on in your Service Department. I have been working on cars since I was twelve years old and that is how I get treated? I can only imagine what goes on with customers who have little to no knowledge about a vehicle. I had to laugh though upon our agreement I asked Bill to write down the agreed reimbursement amount sign and date it. His response was "ok but you can trust me"? Trust a guy who conducts business this way? I am extremely disappointed with the lack of effort put forth and the arrogance after the fact in which I had to deal with. If this is your business model I think you lost a customer today. More
by stony2018
February 23, 2022
Probably worst car buying experience I've ever had. Luis was good and Jeff the finance guy was really good, but everything past that wasn't. From the car being sold from underneath me hours before I go Luis was good and Jeff the finance guy was really good, but everything past that wasn't. From the car being sold from underneath me hours before I got there, to then being available again to the vehicle having multiple issues that the service dept. didn't catch costing me $1700 to fix. Outside of an oil change I'm doubting that the car was thoroughly inspected at all or these things would have been caught. There were even used parts in the glove box that nobody caught that should have been a red flag. I had been looking for that specific car(Nissan Armada) for over a year...glad I have one, just very disappointed that its on me to pay for issues that should have been caught BEFORE it was sold. A. Waldruff More
by awaldruff
Employees Worked With
August 05, 2021
brought my wrangler in for warranty repairs after the problems where figured out the advisor kept claiming none of my repairs where covered by either my extended warranty nor my jeep cpo warranty. after problems where figured out the advisor kept claiming none of my repairs where covered by either my extended warranty nor my jeep cpo warranty. after refusing to do anything thing to figure out the issues i had to contact that company's to find out all repairs where to be covered by jeep cpo warranty. the advisor still refused to do anything to figure out the problem. he finally figured out that when the dealership registered my name with jeep they spelled it wrong told me all parts would be ordered and that i would have my wrangler back by friday ( this was on monday) at that time i asked that if there was any issues at all about getting parts or getting it done by friday to call me and let me know i also asked for a quote to get spark plugs done. come thursday have yet to get my quote or any word of any delays. i call mark in service who then informs me they cant get my parts even thought i asked to be let know on monday. he also blows off the fact that he completely forgot to get my quote. mark absolutely refused to do his job or communicate with me at all in this matter. he is by far the worst service writer i have ever delt with and i work at car dealerships with service advisors every day . my family has been doing business with village dodge since 1988 and we will never do another dollar with them again. i personaly cant wait for fca to pull their franchise More
by Mike
Employees Worked With
mark
February 23, 2021
Needed a tonneau cover for a 2020 ram with rambox. Ron was extremely helpful and even applied a discount I was unaware of. Consistent great service from this dealerahip was extremely helpful and even applied a discount I was unaware of. Consistent great service from this dealerahip More
by Nmonaco
Employees Worked With
November 25, 2020
Just wanted to thank Mike for listening and explaining why I had problems and what to do to help fix my problem. I believe he went over and beyond to help me out. why I had problems and what to do to help fix my problem. I believe he went over and beyond to help me out. More
by mstrgags
Employees Worked With
Mike Thomas
October 12, 2020
Justin is awsome always very courteous and professional, Very helpful with all needs, Handles all needs promptly and keeps you notified of all work done. Very helpful with all needs, Handles all needs promptly and keeps you notified of all work done. More
by speedcitymusclecars
October 10, 2020
Great dealership, but the service department is horrible. I was in for service where I had SCHEDULED and appointment. I sat in the waiting room looking at my car sitting there. After waiting for almost an I was in for service where I had SCHEDULED and appointment. I sat in the waiting room looking at my car sitting there. After waiting for almost an hour with no update, I got up to take my car. I received no explanation, just "sorry". Why bother scheduling appointments when it doesn't matter? Why not let the customer know things were running late? Why not offer some other option or alternative time? More
by kovacja1
Employees Worked With
