Ken Ganley Chrysler Dodge Jeep Ram Mentor

Extremely Please and Exited We purchased 2 vehicles within the last month. The Salesman and Finance people were outstanding. The listened to us, assisted us in finding the vehicl We purchased 2 vehicles within the last month. The Salesman and Finance people were outstanding. The listened to us, assisted us in finding the vehicle we were interested in AND what would satisfy our needs/wants. More

Jeep in for a week and still no timetable when it will done I have had my jeep grand Cherokee for three months. A month into my lease my radio was not working properly and holding pre-station channels. I calle I have had my jeep grand Cherokee for three months. A month into my lease my radio was not working properly and holding pre-station channels. I called the service department and made a schedule and scheduled an appointment for 9 AM. After dropping off my vehicle I heard nothing and called at 1 PM, they had just pulled it in at 4 PM I had heard nothing again so I stopped up to see what was going on. They said they had no fix for it so I told him I want to take my car. A month later my Jeeps screen is going black and no controls are available. I called to make an appointment and the first vehicle for rental iavailable Is 2.5 weeks out. I take the appointment and unfortunately the problem gets worse. I stop in a week before my appointment and say what am I supposed to do when I have no controls on the screen I am told it is not life-threatening I said well I would like to you to take it in early and he’s tells me well I can screw somebody else and give you a car. A week later I get a call from the service department reminding me of my original appointment. I said that’s funny because you had my car for a week she then says let me check and transferred me to the service manager. I ask what is going on he said I had a tech look at it however he’s been busy with an engine. No estimate of when this will be resolved. I have now had their rental Dodge Caravan for a week while I pay for my lease with No time frame of when my car will be completed. So far the service department has done nothing. I would not recommend them to anyone. Only word to describe is HORRIBLE. After writing the review and calling the dealership, the service manager was in contact immediately and kept me update daily and quickly took care of the problem and was apologetic. While overall, is wasn't the greatest experience, Bill Cannato did his best to take care of it once it was brought to his attention. Updated overall rating to a 3. More

Purchased a used truck Excellent experience. They have a large selection of vehicles to choose from. Sales was very helpful. Nick Artino was awesome. Answered all my questio Excellent experience. They have a large selection of vehicles to choose from. Sales was very helpful. Nick Artino was awesome. Answered all my question and really treated us like VIP. I could not be happier with my buying experience. More

Great experience! This was a great dealership to work with. We chose the vehicle we wanted, Nick located it and got it to us. Let’s face it, no one enjoys buying a car, This was a great dealership to work with. We chose the vehicle we wanted, Nick located it and got it to us. Let’s face it, no one enjoys buying a car, it’s a painful process. Nick was easy to work with and made it a more pleasant experience. When we picked up our new Pacifica he was great with our kids, and was very helpful when showing them how to use the entertainment system. More

Worst service experience ever!! I called 2 weeks ago about a chirping noise on my wife's 2016 Jeep. To me it sounded like an idler pulley, I talked to a service adviser and asked hi I called 2 weeks ago about a chirping noise on my wife's 2016 Jeep. To me it sounded like an idler pulley, I talked to a service adviser and asked him to "LOOK AND LISTEN" to confirm that was it. My wife took it in for the appointment because I was busy that day. (2/2/19) The first thing that was done was a $100.00 diagnostic that was not asked for nor needed. THE FRICKIN' NOISE GAVE IT AWAY!! Ended up that the power steering pump was dripping and getting on the belt causing the noise. Once again, didn't need diagnostic to see this. Was told that the oil pan gasket was leaking...NOT. Fluid from leak was oozing onto pan. Sprayed pan with brake cleaner and has been dry since. The pump and belt was quoted out at $362.00 P&L. Took the Jeep to another service garage that I deal with and was quoted $107 parts and $80.00 labor. I was standing next to the Jeep as it was being raised on the lift. The plastic shield under the engine was basically dangling there. The 3 screws in the front and the 3 screws in the back were never put back in. The only thing holding it were the push in clips on the upper sides. REALLY?? My wife left Ganley basically with an overpriced car wash that day. I am sure that had I been the one taking the vehicle in that day, the diagnostic would not have been done. But what does a woman know, right? I gotta tell you Justin, Very disappointed with what that dealership has become. Been going there since 1998 for MANY vehicle purchases and service. Village Dodge had a very homelike atmosphere, and you were treated like a person, not a dollar sign. Nothing against you, but Ganley ruined that. More