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Ken Ganley Chrysler Dodge Jeep Ram Mentor

Mentor, OH

4.9
1,762 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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8505 Mentor Ave

Mentor, OH

44060

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Showing 1,762 reviews

September 29, 2019

Every step of the way was wonderful Nick was so wonderful helping us in every aspect of the way in purchasing our new gladiator..would highly recommend others to purchase vehicles from h More

by Cleaninglady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

We wish you congratulations on your new Gladiator! It is a joy to learn of your feedback for Nick. Thanks for sharing and let us know if we can do anything else for you.

September 26, 2019

First time buyer Nick was incredibly helpful and patient with me! It was my first time buying a car and he wanted to make sure that it was absolutely perfect! His posi More

by Ctanski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Artino
Sep 26, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the five stars! We are so glad to see that Nick's outstanding knowledge and expertise made your first buying experience such a memorable one! We truly appreciate your recommendation; congratulations on your first purchase!

September 24, 2019

Great car buying experience!! Everyone knows that buying a car is a giant headache, the back and forth run around is enough to make you not even want to do it. My husband and I me More

by Lakewood Lindsay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Queisser
Sep 24, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

You're so welcome, Lindsay. We are so glad to see that Walt exceeded your expectations and found you exactly what you wanted! Congratulations on your new Jeep Wrangler; we look forward to your next visit!

September 23, 2019

Worst customer service experience My experience started online where I asked about a 2019 Jeep Cherokee Upland ..then I was contacted by Jessica repeatedly for a period of over one wee More

by JulPunch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter Queisser, Jessica Katila
Sep 23, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, I am troubled to learn fo your disappointment with your shopping experience that has left you with a negative impression. Please know your comments are important to us and I would like to connect with you to best resolve your concerns. Please contact me when you have a moment. Thank you. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

September 22, 2019

Awesome experience! Nick provided us with exceptional service! We traveled almost 3 hours to purchase our Jeep and he did not disappoint! He made the process super easy a More

by aw007113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Artino
Sep 22, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

We love knowing that Nick took excellent care of you! Thank you for taking the time out of your day to share your experience with us. We look forward to doing business with you again in the future.

September 20, 2019

Great car buying experience!!!!!!! I wasn't looking forward to shopping for a new car,but I was pleasantly surprised when I met my salesperson Alec Campola. He was knowledgeable, frie More

by Stassi vullo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Uber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Campola, Jim Waterwash
Sep 21, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the great review! We are so glad to see that Alec's knowledge and diligence found you the perfect vehicle for you. We look forward to building a relationship with you!

September 20, 2019

great dealership to work with Thank you for helping me find the right vehicle for the best price! We couldn’t be happier with how you guys handled everything. We love our new duran More

by Kelsey Tominec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mcintire
Sep 21, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

You're so welcome, Kelsey! We love hearing that a visit went perfectly and yours is no exception! Congratulations on your new Durango; please come back at any time!

September 19, 2019

Professionals Best place to get a new truck. Professional sales, work with you after hours. Best experience ever. Thank you for a Best Deal in 50 miles around. From More

by Globalpcs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Katila, Trent Trader
Sep 19, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you taking the time to write an outstanding experience. We're thrilled to hear Trent, Bob, and Jessica all went above and beyond to assist you with a high level of customer service throughout the process. We greatly appreciate your positive feedback and We look forward to taking care of your auto needs for years to come. Thank you, again!

September 17, 2019

Loved my Experience - Will be a customer again. I shopped around looking for the right deal on the blacked out Bighorn I wanted. After finding Tom through the dealership's website, his no-nonsense a More

by dilillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Wiant
Sep 17, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

We are happy to hear that our team provided you with excellent service. Thank you so much for sharing your experience!

September 14, 2019

The salesman was the best part of my experience. Really liked salesman. Had some negative experiences with this dealer years ago. Felt like this was the first time in a lot of years that l felt like More

by jimboo102190
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Weiland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

That's great news, Jimbo. Thank you for sharing. We appreciate the opportunity to assist you again. Let us know when you need us. We look forward to seeing you again.

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