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Ken Ganley Chrysler Dodge Jeep Ram Mentor

Mentor, OH

4.9
1,816 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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8505 Mentor Ave

Mentor, OH

44060

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Showing 1,816 reviews

May 08, 2020

Worst customer service I have ever dealt with. Kept screeing around, not responding back,lying to me me, making excuses, no contact for 3 days at the end of the month until the price went up $1500. Wil More

by Unhappy customer
Recommend Dealer
No
Employees Worked With
Eric Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Kirk, Trent Trader
May 09, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, I regret to find it took longer than expected to return your concerns. I would appreciate further feedback about what happened and any disappointment with your shopping experience. Please reach out to me when you are available to discuss further. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

May 08, 2020

We have gotten two cars from Nick so far. And now we won't go to anyone else! Thank you so much Nick for the fast sale this past time on our jeep gladiator! We are obsessed with it! And can't thank you More

by tabiD
Recommend Dealer
Yes
Employees Worked With
Al Uber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Artino, Jim Waterwash, Mike Thomas
May 09, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

We are so glad that you've purchased two cars from us and have had enjoyable experiences! Please let us know if we can be of any further assistance. Thank you for the kind review.

May 08, 2020

Had an awesome first time experience at ganley of Painesville! thank you to Nick Artino and Al Uber for hooking me up with a sharp and amazing Jeep Compass. Nick and Al were very professional and ver More

by Frank F
Recommend Dealer
Yes
Employees Worked With
Al Uber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Artino
May 09, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Frank- It sounds like you had a quality experience with us, which makes us very happy! Thank you for taking the time to write a review. We are thrilled to hear Nicholas and Al went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new Jeep! We appreciate the positive feedback, and we are looking forward to seeing you in the future!

May 07, 2020

Dream come true! My whole experience at Ganley was great from beginning to end. Every person who I made contact with was friendly and welcoming. Nick Campola was very More

by Cassie Bray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hasell Reynoso-Restly, Jim Waterwash
May 08, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the great review, Cassie! We will be sure to thank Nick and Jim for providing you with excellent service. We look forward to working with you again!

May 07, 2020

I worked with Don to purchase my new Jeep Wrangler. He was amazing from bringing the car to me at all the to promptly completing paper work. More

by Djgugliotta
Recommend Dealer
Yes
Employees Worked With
Don Weiland
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Congrats on your Jeep Wrangler! We will be sure to thank Don for providing you with an excellent car-buying experience. We look forward to working with you again!

May 06, 2020

Troy is great and service department is great as usual. They took care of my issues and very professional. They got me in and out quickly More

by Dave.friedman
Recommend Dealer
Yes
Employees Worked With
Troy Rossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
May 06, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi Dave, Thanks for taking the time to share your outstanding feedback in regards to working with Troy for any services. If there is anything we can be of assistance with in particular, please let us know. Our team is happy to help!

May 05, 2020

I’ve never been to Ganley before and thanks to Nick he was great and very respectful and found a Jeep that I love a lot! More

by briannaprugel
Recommend Dealer
Yes
Employees Worked With
Nicholas Artino
May 06, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Congratulations on your Jeep! We are elated to know you are loving your Jeep, Brianna. Thanks for taking a moment to give us your feedback. Please have a wonderful day!

May 01, 2020

Top in there class well trained and they know to fix cars and trucks. The 1st time very professional and understands the customer needs perfect More

by Donrieco2
Recommend Dealer
Yes
Employees Worked With
Ron Dawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Thomas, Fred Gale, Ken Bender, Jacob Jakovlic, Bill Knauer, RJ White, Mike Zook, Brad Molyneux
May 02, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the great review! We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again!

April 30, 2020

Easy deal Walter is a great salesman at Ganley I would deal with him again for my next car/truck. Thanks for being so friendly and working out such a great deal More

by Gebeau1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter Queisser, Jim Waterwash
May 02, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the great review! We will be sure to thank Walter for helping you get a great deal. Let us know if there is anything else we can help you with. We look forward to working with you again!

April 30, 2020

Nick was absolutely amazing with getting me the Jeep I wanted! I don’t have the best of credit but I was still in and out within just a couple of hours! He was so nice and knew exactly what he was doing ! More

by Sheldonash1
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Sheldon, thank you for taking the time to share your amazing experience with Nicholas! We are looking forward to working with you again in the future. Enjoy your new Jeep!

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