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Ken Ganley Chrysler Dodge Jeep Ram Mentor

Mentor, OH

4.9
1,753 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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8505 Mentor Ave

Mentor, OH

44060

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Showing 1,753 reviews

March 08, 2025

My experience was awesome my sales person was Landon he was excellent. He listened and answered all my questions. I love he was patient with me and understanding what I wanted. Also want to say thank you t More

by rashawnda1440
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon Purdef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Chrysler Dodge Jeep Ram Mentor! If you have any further questions, please give us a call. We're always happy to help!

March 03, 2025

The salesman (Mike) was awesome. He was knowledgeable and accommodating. He was very responsive you any questions I may have had. He was quick with the tasks that he needed to comple More

by josh.erdani
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rossi
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

I had a great experience at Ken Ganley Jeep dealership in Mentor. All of the staff was very professional, knowledgeable and kind. I couldn’t be happier with my purchase. More

by cladkins02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicky Talbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2025

Great service, great people. Definitely would recommend to others. Great customer service and on time More

by Ryguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Coolidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

February 26, 2025

Justin and Marc were awesome. Took care of all the paperwork with the Extended warranty. Made sure I had another truck to drive while mine was being repaired. Can't say enough abo More

by rbrough1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cleek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc McEwen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

February 26, 2025

bought a brand new truck from ganley, MSRP was $90K. I would have thought the truck would work flawlessly, but I was wrong. as a bonus, the dealership started spamming me, asking how my 'experience' w More

by dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Woodruff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Chrysler Dodge Jeep Ram Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

More
February 26, 2025

Easy appointment scheduling, no long wait for appointment, fast and courteous advisors. The overall experience was a positive one, with a quick turnaround time. Dropped vehicle off in the morning More

by Smason5339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc McEwen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Chrysler Dodge Jeep Ram Mentor. We're happy we could meet your expectations! We hope to see you soon!

February 23, 2025

The guys in customer service will go the extra mile for you. When I go there, I feel like I’m hanging out with some old friends… And some new ones. Thank you, Ganley Service Department! More

by Heavydw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Woodruff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Coolidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Willrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Chrysler Dodge Jeep Ram Mentor! We are always more than happy to assist you if anything else comes up. Take care!

February 16, 2025

This Saturday morning, driving down the hwy as a woman alone from far up North with battery charge warning light ON … was quite anxious! Don (& Matt) fixed it in no time. I can never thank them enough! More

by Marjolainef7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Feb 19, 2025 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 16, 2025

The dealership is immaculate and the service time was very fast. I went in for an oil change and tire rotation. The staff was very friendly and welcoming. They also kept me updated on when I’ll need futu More

by Mcannato19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cannato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Coolidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Coolidge
Feb 19, 2025 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.