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Ken Ganley Chrysler Dodge Jeep Ram Mentor
Mentor, OH
1,702 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,702 reviews
October 16, 2024
Great experience compared to other dealerships in the past. Mike helped me find the perfect vehicle and made the process transparent past. Mike helped me find the perfect vehicle and made the process transparent More
by Jasmin
Employees Worked With
October 16, 2024
Absolutely great service and very professional. Could not be happier with crew and process of buying a new vehicle. Could not be happier with crew and process of buying a new vehicle. More
by bmw17wfd
October 16, 2024
Great service department The Workers are very friendly and helpful Service got done on time friendly and helpful Service got done on time More
by bkane13
October 15, 2024
Mike is a VERY courteous Thoughtful and willing to accomadate and took the time to find the perfect car!!!!!!!!!! accomadate and took the time to find the perfect car!!!!!!!!!! More
by JaniceB
October 15, 2024
I was there on time and they took my car into the service department , and finished the oil change and tire rotation in a timely manner. department , and finished the oil change and tire rotation in a timely manner. More
by klinc99
Employees Worked With
October 09, 2024
Everyone did a great job, helpful, and friendly. The cashier was great as well, funny! I would definitely send a friend there The cashier was great as well, funny! I would definitely send a friend there More
by ksash1
October 07, 2024
If you want a headache from car buying, this is your place. Went to get a lease on a truck, met with salesman Felix, off the bat his mind was everywhere from the start, finalized everything with a truck place. Went to get a lease on a truck, met with salesman Felix, off the bat his mind was everywhere from the start, finalized everything with a truck, picked it up when they were closing so didn’t want to hold them up, noticed damage on the brand new truck when I got home, told them after calling and leaving voicemails (they don’t call you back, multiple calls and not one was returned), Felix accused me of doing the damage, yet acknowledged that the mirror was damaged prior to giving me the truck. Was told it was going to a body shop in aurora, got a speeding notification and found out it’s not at a known body shop and it’s parked at a dudes house, got a theft alert on the truck (On the Ram App), told them this isn’t acceptable. They put me in another new truck (same model and packages) no issues with this truck (They refused to the first time because “it was finalized, yet could after mentioning it again without issues?). Within 2 days to put my trade in car on lot yet 20 days to get it paid off after talking to them multiple times and the bank calling me nonstop. Justin (General Sales Manager) was decent at first with helping because no one else did or called, was told my pay off “Slipped through the cracks” by a financial manager, which isn’t professional to tell a customer. Did the survey (from Ram/Dodge themselves) about how the process and service were and was honest in it that this was a headache, I get a text and call from the Salesman (Felix) making it sound like he has done “A huge favor for me” and that it’s xxxxxxxx that I was honest instead of asking why or how to improve, went into the store and talked to Justin and he said it’s understandable and reasonable why he texted and called me about it on his personal cellphone because it “affects the dealership). So it’s okay to borderline Harass a customer that was providing an honest review to the vehicle manufacturer? You guys did your job after pushback, you didn’t bend over or anything, the bare minimum. I stand with what I said and I will be honest, I have talked to others about how this has gone, and not one said this is professional. Drive to another dealer, do not think this is the one. This was pathetic and very unprofessional on the salesman and Management. (This was a brand new 2025 Ram 1500. Less than 150 miles on it, even if it’s a new vehicle, you have to look at every single thing on it, they could damage and say they didn’t.) More
by Matt M
October 05, 2024
Excellent facility and service. Personal service, very professional and on time. Comprehensive care. Beautiful new facility. Personal service, very professional and on time. Comprehensive care. Beautiful new facility. More
by kressterri
October 04, 2024
Mike Rossi did a magnificent job with us. He was knowledgeable and is a good listener! He made the car buying experience a pleasant one! He was knowledgeable and is a good listener! He made the car buying experience a pleasant one! More
by Pvollman5
Employees Worked With
October 04, 2024
Richie was a wonderful help with finding us the perfect truck to meet our needs. He was very polite and knowledgeable about the truck we were interested in. We would highly recommend him to help you with y truck to meet our needs. He was very polite and knowledgeable about the truck we were interested in. We would highly recommend him to help you with your next vehicle. More
by brandedcowgirl
Employees Worked With
