Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville - Service Center

Jeep in for a week and still no timetable when it will done I have had my jeep grand Cherokee for three months. A month into my lease my radio was not working properly and holding pre-station channels. I calle I have had my jeep grand Cherokee for three months. A month into my lease my radio was not working properly and holding pre-station channels. I called the service department and made a schedule and scheduled an appointment for 9 AM. After dropping off my vehicle I heard nothing and called at 1 PM, they had just pulled it in at 4 PM I had heard nothing again so I stopped up to see what was going on. They said they had no fix for it so I told him I want to take my car. A month later my Jeeps screen is going black and no controls are available. I called to make an appointment and the first vehicle for rental iavailable Is 2.5 weeks out. I take the appointment and unfortunately the problem gets worse. I stop in a week before my appointment and say what am I supposed to do when I have no controls on the screen I am told it is not life-threatening I said well I would like to you to take it in early and he’s tells me well I can screw somebody else and give you a car. A week later I get a call from the service department reminding me of my original appointment. I said that’s funny because you had my car for a week she then says let me check and transferred me to the service manager. I ask what is going on he said I had a tech look at it however he’s been busy with an engine. No estimate of when this will be resolved. I have now had their rental Dodge Caravan for a week while I pay for my lease with No time frame of when my car will be completed. So far the service department has done nothing. I would not recommend them to anyone. Only word to describe is HORRIBLE. After writing the review and calling the dealership, the service manager was in contact immediately and kept me update daily and quickly took care of the problem and was apologetic. While overall, is wasn't the greatest experience, Bill Cannato did his best to take care of it once it was brought to his attention. Updated overall rating to a 3. More

Worst service experience ever!! I called 2 weeks ago about a chirping noise on my wife's 2016 Jeep. To me it sounded like an idler pulley, I talked to a service adviser and asked hi I called 2 weeks ago about a chirping noise on my wife's 2016 Jeep. To me it sounded like an idler pulley, I talked to a service adviser and asked him to "LOOK AND LISTEN" to confirm that was it. My wife took it in for the appointment because I was busy that day. (2/2/19) The first thing that was done was a $100.00 diagnostic that was not asked for nor needed. THE FRICKIN' NOISE GAVE IT AWAY!! Ended up that the power steering pump was dripping and getting on the belt causing the noise. Once again, didn't need diagnostic to see this. Was told that the oil pan gasket was leaking...NOT. Fluid from leak was oozing onto pan. Sprayed pan with brake cleaner and has been dry since. The pump and belt was quoted out at $362.00 P&L. Took the Jeep to another service garage that I deal with and was quoted $107 parts and $80.00 labor. I was standing next to the Jeep as it was being raised on the lift. The plastic shield under the engine was basically dangling there. The 3 screws in the front and the 3 screws in the back were never put back in. The only thing holding it were the push in clips on the upper sides. REALLY?? My wife left Ganley basically with an overpriced car wash that day. I am sure that had I been the one taking the vehicle in that day, the diagnostic would not have been done. But what does a woman know, right? I gotta tell you Justin, Very disappointed with what that dealership has become. Been going there since 1998 for MANY vehicle purchases and service. Village Dodge had a very homelike atmosphere, and you were treated like a person, not a dollar sign. Nothing against you, but Ganley ruined that. More

Great customer service I had an issue with my vehicle and took it to the dealership. They did everything in there power to help resolve the issue. Bob Kukwa contacted me per I had an issue with my vehicle and took it to the dealership. They did everything in there power to help resolve the issue. Bob Kukwa contacted me personality and met with me face to face at the dealership to make sure the issue got resolved. Highly recommended dealership. More

Pathetic Service Department I have had nothing but issues getting service done to my truck. After purchasing a $50,000 truck, I would expect some level of urgency to get my issue I have had nothing but issues getting service done to my truck. After purchasing a $50,000 truck, I would expect some level of urgency to get my issue taken care of. Not only does it take 3 weeks to get your vehicle in, they rarely have loaner cars available. They do not go out of their way to be a convenience to you at all (except Bill Whipple, he at least tried to help). One of the service techs, Jeff, even refused to listen to a 10 second video on my phone I took so that someone can hear the noise coming from my truck (and totally disrespected Bill W). He was "off the clock" so helping a customer for 30 seconds is apparently out of the question. When my truck was in for service, I called at least 5 times to get an update. Each time I was asked to leave my name and number and I'd receive a call back. That never happened. Every time I'm in there, no one even acknowledges that I'm there. I have to go out of MY way to find someone to talk to me. I specifically called and asked to talk to the Service Department Manager, and I was not once connected. This has been a very eye opening experience for me. Ganley lost a loyal Ram customer this week due to their service department More

Rude & Condescending I explained to Mr. Whipple that I had recently had my vehicle serviced there & that it had not been repaired properly, as this was my second time retu I explained to Mr. Whipple that I had recently had my vehicle serviced there & that it had not been repaired properly, as this was my second time returning to the facility for the same issue. Bill's response was unprofessional & argumentative, and he seemed only to be concerned about how much they were going to charge me to reexamine my vehicle, correctly fix the problem, etc. Needless to say, I did not have them reexamine my vehicle & I absolutely would not recommend this dealership. I will find another facility that does not employ people like Bill Whipple. More

Each time after service I have come back for same issue Service department can not do repair right from first time. I have to come back for same issue at least one more time.I am just take my truck from se Service department can not do repair right from first time. I have to come back for same issue at least one more time.I am just take my truck from service it still have same problem. They are replace ac condenser and after that my fen make a big noise they claim thet can not find any noise i was record noise on my cellphone and present to service department stil hace same isue . After that they replace my electronic start control. I have come back same day my key control buttons don't work also they made 3 rd key at the same time they burn my heating component it was work perfectly fine till I received my truck from repair. They replace heating component ofcourse they charge me then that part not working properly it take 3 week for that work first time I return truck imeddietly after service and they tall me that I can drive truck till they receive replacement part it take 2 and half weeks. They replace my tire pressure sensor I still have tire pressure lite on my dashboard I cal same day they tall me come back tomorrow that sensor looks very different then original sensor I do this review from dealers waiting room and I am vory what they do wrong next. I always maintenance my truck in dilership No one from managers come to me with any word not even apology Best guy is whole place is Mr Bill Whipple service department desk. Wery Wery disappointed Strong not recommended for service More

Noise from rear tire I was about to travel to NY and was worried about the sound coming from the rear tires with just having new tires put on. Austin went above and beyond I was about to travel to NY and was worried about the sound coming from the rear tires with just having new tires put on. Austin went above and beyond to make certain I traveled safely. Very polite and understanding of my situation with me asking for same day service and the service department accommodated to ensure my vehicle was safe. I appreciate that and Austin kept me informed of the status of the service and in the end my Jeep was fixed and ready for my trip! Thank you again Austin for all you did. More

what a great person he know exactly what customers need when he greets a customer he enjoys his job very much and always has the right answer the service and sales d he know exactly what customers need when he greets a customer he enjoys his job very much and always has the right answer the service and sales dept and detail dept are top notch More

300s Freak I always get into the dealership in a good amount of time. Everyone in there is so friendly and the go beyond the line of duty. Which is great. I always get into the dealership in a good amount of time. Everyone in there is so friendly and the go beyond the line of duty. Which is great. More

Worst Service I have ever experienced Do not bring your vehicle in for service! I have had the worst experience and the customer service has been terrible. Brought my 2016 Jeep in for an o Do not bring your vehicle in for service! I have had the worst experience and the customer service has been terrible. Brought my 2016 Jeep in for an oil change there for the first time and found out they didn't put oil in it. Car was stalling out and lights were on so I brought it to another dealership to find out there was no oil put in my car causing all the issues and having to replace other parts that went bad due to not having oil. I called and talked with the service manager and a manager and was told I could take time out of my day and inconvenience me to bring it in for them to look at my car but I would have to pay for it all. They were not friendly. Would never recommend the dealership for service work. More