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Ken Ganley Chrysler Dodge Jeep Ram Aurora

Aurora, OH

4.7
333 Reviews

161 W Garfield Rd

Aurora, OH

44202

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Showing 333 reviews

February 12, 2024

Wow, I pressed with friendly staff. Probably the easiest car purchase I've ever made. More

by Patriciaomahen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman Tim
February 11, 2024

Great experience! The service representative, Jim Phillips, did an outstanding job and the mechanic did a superb job repairing my vehicle. I will be back for future More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Mechanic 5 star rating, Neil, Mechanic 5 star rating, Matt Collura, Jim Phillips
February 06, 2024

Brought my vehicle in for repairs. The total owed was a little more than I had anticipated but the cashier, Susan, helped with applying for a card. She was wonderful to work with and More

by kl1009
Recommend Dealer
Yes
Employees Worked With
Susan
February 06, 2024

My whole experience was good. I spoke with my salesperson over the phone a couple times, and then the sales manager. We came to an agreement and I came in 2 days later and drove o More

by Harry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Irons
January 19, 2024

Dennis was great and service department fixed issue. Had to go back but ordered part and got me in and out More

by cash7510
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis cairns
January 10, 2024

I’m surprised to see anything above a one star. The service department is terrible. The service manager lies and doesn’t return phone calls, still waiting 48 hours later! They aren’t all for the cu More

by Dianna Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Collura
Feb 09, 2024 -

Ken Ganley Chrysler Dodge Jeep Ram Aurora responded

Hi Dianna Christopher, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you were not satisfied with your visit. Matt has a long track record of excellent customer service, but if a ball got dropped I sincerely apologize. If you would like to discuss it further please feel free to reach out to me directly at cmorgan@ganleyauto.com. Cole Morgan General Manager

December 14, 2023

Dennis Cairns and Brandon Taylor-Mitchell were fabulous to work with. Highly recommend this dealership. True professionals! Absolutely love my new Jeep!!! More

by Frimdogg8
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Cairns and Brandon Taylor-Mitchell…excellent
December 11, 2023

Matt in service always takes care of our family’s needs. He always looks out for our best interest! It was a pleasure to work with Don and Brandon purchasing our new jeep! We look forward to our next pur More

by JIm Svab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon, Don Hull, Matt Collura
September 30, 2023

Kenny and Clinton were amazing. Best experience ever. Love my new Compass. Quick and Easy More

by jcqln59
Recommend Dealer
Yes
Employees Worked With
Kenny Irons, Clinton Watters
Oct 06, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Aurora responded

Jackie, Thanks for the kudos regarding Kenny and Clinton. Enjoy your new Compass! BJ Holmes General Manager

September 27, 2023

I purchased my vehicle in Mid-July 2023. Worked with Don Hull. The initial experience was okay. However once the purchase was complete and I experienced a couple of issues with the car More

by 400tech
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don Hull, Matt Collura
Sep 28, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Aurora responded

Andrew, As we discussed yesterday, your unique issues with the factory settings on your Durango settings may not be able to be solved. We've secured a one-time replacement of the ambient light sensor in hopes this adjusts the dash lighting response more to your liking and have opened a STAR Tech case to research if there are other means to meet your specific request. This process has taken longer than we would have liked, but it is being worked on your behalf. I'm always available if needed. BJ Holmes General Manager

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