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Ken Ganley Chrysler Dodge Jeep Ram Aurora

Aurora, OH

4.7
337 Reviews

161 W Garfield Rd

Aurora, OH

44202

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Showing 337 reviews

April 11, 2024

Matt Collura was excellent He took care of my problem and got me right on my way More

by Lee
Recommend Dealer
Yes
Employees Worked With
Matt Collura
Apr 13, 2024 -

Ken Ganley Chrysler Dodge Jeep Ram Aurora responded

Hi Lee, thank you for taking the time to let us know how we did. We hope you have a great day!

March 10, 2024

Great customer service and helpful service members. On a side note, if you're going to allow your employees to partake in the snacks and coffee products set out in the CUSTOMER waiting area, you may w More

by stevnmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Phillips
Mar 13, 2024 -

Ken Ganley Chrysler Dodge Jeep Ram Aurora responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 04, 2024

Tim Tapscot was very helpful and kind. He was able to meet all our needs More

by katmsold
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Tapscot
Mar 07, 2024 -

Ken Ganley Chrysler Dodge Jeep Ram Aurora responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tim here at Ken Ganley Chrysler of Aurora! We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2024

This dealership has the best dependable service department around. With Matt leading a great team, and with the outstanding support from Cole this dealership will thrive! More

by Connor.louis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Collura, Jim Phillips
February 12, 2024

Wow, I pressed with friendly staff. Probably the easiest car purchase I've ever made. More

by Patriciaomahen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman Tim
February 11, 2024

Great experience! The service representative, Jim Phillips, did an outstanding job and the mechanic did a superb job repairing my vehicle. I will be back for future More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Mechanic 5 star rating, Neil, Mechanic 5 star rating, Matt Collura, Jim Phillips
February 06, 2024

Brought my vehicle in for repairs. The total owed was a little more than I had anticipated but the cashier, Susan, helped with applying for a card. She was wonderful to work with and More

by kl1009
Recommend Dealer
Yes
Employees Worked With
Susan
February 06, 2024

My whole experience was good. I spoke with my salesperson over the phone a couple times, and then the sales manager. We came to an agreement and I came in 2 days later and drove o More

by Harry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Irons
January 19, 2024

Dennis was great and service department fixed issue. Had to go back but ordered part and got me in and out More

by cash7510
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis cairns
January 10, 2024

I’m surprised to see anything above a one star. The service department is terrible. The service manager lies and doesn’t return phone calls, still waiting 48 hours later! They aren’t all for the cu More

by Dianna Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Collura
Feb 09, 2024 -

Ken Ganley Chrysler Dodge Jeep Ram Aurora responded

Hi Dianna Christopher, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you were not satisfied with your visit. Matt has a long track record of excellent customer service, but if a ball got dropped I sincerely apologize. If you would like to discuss it further please feel free to reach out to me directly at cmorgan@ganleyauto.com. Cole Morgan General Manager

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