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Ken Ganley Chrysler Dodge Jeep Ram Aurora

Aurora, OH

4.7
333 Reviews

161 W Garfield Rd

Aurora, OH

44202

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Showing 333 reviews

June 10, 2013

Chris Grabowski is wonderful. He was able to make the impossible happen for us. We are truly greatful to Chris and his partners for giving us such a wonderful deal. They definatly have an amazing team More

by mtushar23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Grabowski
May 18, 2013

Dan Katz was friendly and prompt to come outside to greet us. We had visited Ganley of Aurora the previous Friday, May 10, 2013 walked around the lot, went inside looked at two cars (one a convertible) went More

by Map48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Katz
May 01, 2013

The salesman took the time to bring a new 2014 jeep directly to the showroom door and then let us sit in the car and explained all of the main features of the car. He did such a good job that we were r More

by jhakes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Hull
April 20, 2013

I spoke with Don Hull several times over about a month period. He was always friendly and helpful, getting back to me promptly with answers to my questions. I knew he wanted to make a sale but he never More

by rwmeloon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Hull
April 15, 2013

We have done business with Aurora Chryster (now Ganley Aurora Chrysler) since the early 80's. Dan Katz has been our salesman, and we trust him to find the best vehicle for us, and handle anything else we More

by sangran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Katz
April 12, 2013

I never give the Highest review or rating to any person, place or thing. Don Hull was good from start to finish. We (wife and I) new what vehicle we wanted to look at and drive. We purchased the 2013 Chrysl More

by 200limited2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Hull
April 12, 2013

I had entered into an agreement to sell back to Ganley a I had entered into an agreement to sell back to Ganley a 2011 Jeep Liberty, loaded, with 3,400 miles, that was originally purshased at this deale More

by gamby
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
New/used manager, BJ Holmes, Jon Graham
Apr 26, 2013 -

Ken Ganley Chrysler Dodge Jeep Ram Aurora responded

We apologize for the misunderstandings that occurred regarding the potential purchase of your mother’s 2012 Jeep Liberty. However, we feel compelled to set the record straight in regard to the events. On your initial visit, we performed a Trade In Market Place (a virtual evaluation, not a physical evaluation) of the Liberty and you walked out because you felt the Trade In Market Place value, 18665, was too low. We did not inspect the Liberty at this time. You then called our salesman and offered to sell for 19600, which we agreed was fair for a 3000 mile, nearly new, 2012 Jeep Liberty. Upon physical inspection of the Liberty we discovered in excess of $1000 in body damage. (You later informed us that the estimate you were given was $1500). I then explained that we were not interested in buying the Jeep Liberty because of the condition, and that the value would need to reflect a body damage adjustment. On your way out you demanded that I tell you what I would pay. I offered $1000 less to allow for my estimate of the necessary repairs. I did not want to buy a 2012 Liberty with body damage, but made this offer as a courtesy to you. You refused, we had come to an impasse, and I expected the incident to be over. Since then, you have posted a review, we have discussed what it takes to buy the Liberty, and we still can’t agree on a value. This is a difference of opinion over a damaged vehicle’s value, nothing more. Telling me to “look for the next review” is not going to change our opinion of the Liberty’s value. Again, we apologize for any misunderstandings.

April 10, 2013

I was in the market for a Dodge Grand Caravan R/T. I I was in the market for a Dodge Grand Caravan R/T. I called Ganley Dodge in Aurora after seeing their advertised prices. Let me tell you the compet More

by XxRCHAWKxX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Grabowski
April 07, 2013

Don Hull knew the features and advantages of the vehicle form top to bottom. He worked with us to find the best vehicle for the best price and monthly payment. No pressure whatsoever Everyone from the o More

by gmreyno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Hull
April 03, 2013

Jon was very helpful in purchasing my new 2014 Jeep. He spent a lot of time with my mother and I figuring out payments and helping to find the jeep that had all the options I was looking for. I never felt More

by nwhite6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Glova