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Ken Ganley Chrysler Dodge Jeep Ram Aurora

Aurora, OH

4.7
338 Reviews

161 W Garfield Rd

Aurora, OH

44202

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Showing 338 reviews

May 02, 2015

Your detailer I just wanted to add your detailer, talked to me for a long time to discuss the dos' and donts' especially about window cleaner and no soap on canvas More

by CANUK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Grabowski, Kenny Cotto
April 26, 2015

Easy to work with Great sales experience. Really easy to work with. No pricing games. Found me exactly what I wanted and am very pleased with our new jeep. More

by Iotech1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Hull
April 22, 2015

Sold car knowing it had mechanical issues Dealership sold my family and I a used 2001 Dodge Status knowing there were multiple issues with it. Spoke with Holly and she stated during the inspec More

by LancePort
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Glova
May 02, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Aurora responded

Lance, I apologize for our failure to properly communicate our reconditioning process to you. We ensure that $4000 vehicles are safe and recondition to that level to bring the best value to our customers. We do not make them perfect and never represent that we do. One thing we do not do is sell a vehicle with "multiple issues" to an unwitting customer. I am sorry that you feel that we have done this, but I assure you that whenever we have questions about a vehicle's quality, we will not sell it at retail. Again, I apologize for your bad experience with the 2001 Dodge Stratus. BJ Holmes General Manager

April 15, 2015

Always the best!! I was a walk in and was still treated like a vip! Holly went above and beyond to find a way to help me with a non warranty covered problem and I can't More

by Kirby82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Grabowski, Holly Ferrara
April 09, 2015

Leasing a new jeep Everyone was so helpful and kind, and I was able to walk in and walk out with a new car in a timely matter!! They were very accommodating and made the More

by briannerepasy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Grabowski, Kenny Cotto
April 08, 2015

i bought ajeep i came to test drive a jeep wrangler sport i test drove the sahara,my salesman josh was awesome very knowledgeable and super friendly, my finance guy More

by tracycmrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Cotto, Josh Gowing
April 06, 2015

Quality Car Buying Experience If you are looking for a new Jeep Cherokee, head to Ganley Chrysler of Aurora and ask for Josh! I recently purchased my second Jeep from Ganley Chrys More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Cotto, Josh Gowing
April 02, 2015

Love my Jeep Great experience. I haven't bought a brand new car in 9 years. Glad we chose Ganley Jeep of Aurora, the sales associates and staff are very knowled More

by VivianH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Holmes, Kenny Cotto, Josh Gowing
April 01, 2015

Unprofessional Everytime I have been to this dealership I have had THE WORST customer service experience. Today I had an appointment for a mirror recall on my Jeep W More

by Alyssad247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Collura
Apr 16, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Aurora responded

Alyssa, I have read your review and would welcome the opportunity to discuss your recent experience. Based on our lack of customer focus, we have failed to be what we should be and I apologize for that. I cannot return your wasted time, yet I wanted you to know that your concern is important to me and our staff. I hope to hear from you. BJ Holmes General Manager Ganley Chrysler of Aurora (330) 887-9139

March 12, 2015

Happy faces Truly my best experience ever at Ganley of Aurora. Steve and Ken are the absolute best when it come to knowing to the vehicle they and and getting yo More

by Dnorton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Zivoder, Kenny Cotto
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