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Ken Ganley Chrysler Dodge Jeep Ram Aurora
Aurora, OH
338 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 338 reviews
May 02, 2015
Your detailer I just wanted to add your detailer, talked to me for a long time to discuss the dos' and donts' especially about window cleaner and no soap on canvas I just wanted to add your detailer, talked to me for a long time to discuss the dos' and donts' especially about window cleaner and no soap on canvas top, to make it last longer. I appriciate the time he spent with me, I'm sorry I dont know his name. More
by CANUK
Employees Worked With
Chris Grabowski, Kenny Cotto
April 26, 2015
Easy to work with Great sales experience. Really easy to work with. No pricing games. Found me exactly what I wanted and am very pleased with our new jeep. Great sales experience. Really easy to work with. No pricing games. Found me exactly what I wanted and am very pleased with our new jeep. More
by Iotech1
Employees Worked With
Don Hull
April 22, 2015
Sold car knowing it had mechanical issues Dealership sold my family and I a used 2001 Dodge Status knowing there were multiple issues with it. Spoke with Holly and she stated during the inspec Dealership sold my family and I a used 2001 Dodge Status knowing there were multiple issues with it. Spoke with Holly and she stated during the inspection the mechanic recommended several repairs to the vehicle. The dealership did not make those repairs and sold us the car knowing there were multiple issues with it without telling us. Cost us over $3,000 to fix it and bought the car for $4,800. When contacting Steve the used car salesman he was very unprofessional and all he did was lie. I would NEVER purchase another vehicle from this dealership. More
by LancePort
Employees Worked With
Steve Glova
April 15, 2015
Always the best!! I was a walk in and was still treated like a vip! Holly went above and beyond to find a way to help me with a non warranty covered problem and I can't I was a walk in and was still treated like a vip! Holly went above and beyond to find a way to help me with a non warranty covered problem and I can't thank her enough for all the help and care she gave. I can't express how it feels for someone to look out for me and my family's safety! Thanks Holly and everyone who played a part in making a terrible problem become an awesome story!! <3 oh and btw, thanks Chris for selling me my baby! <3 More
by Kirby82
Employees Worked With
Chris Grabowski, Holly Ferrara
April 09, 2015
Leasing a new jeep Everyone was so helpful and kind, and I was able to walk in and walk out with a new car in a timely matter!! They were very accommodating and made the Everyone was so helpful and kind, and I was able to walk in and walk out with a new car in a timely matter!! They were very accommodating and made the process as smooth as possible! More
by briannerepasy
Employees Worked With
Chris Grabowski, Kenny Cotto
April 08, 2015
i bought ajeep i came to test drive a jeep wrangler sport i test drove the sahara,my salesman josh was awesome very knowledgeable and super friendly, my finance guy i came to test drive a jeep wrangler sport i test drove the sahara,my salesman josh was awesome very knowledgeable and super friendly, my finance guy was great go here to buy a vechicle More
by tracycmrn
Employees Worked With
Kenny Cotto, Josh Gowing
April 06, 2015
Quality Car Buying Experience If you are looking for a new Jeep Cherokee, head to Ganley Chrysler of Aurora and ask for Josh! I recently purchased my second Jeep from Ganley Chrys If you are looking for a new Jeep Cherokee, head to Ganley Chrysler of Aurora and ask for Josh! I recently purchased my second Jeep from Ganley Chrysler of Aurora in April of 2015. The dealership and staff made the purchasing experience pleasant and rewarding. Josh Gowing, the sales representative, was courteous, accommodating, professional, knowledgeable and fair. The purchasing and trading process was candid and genuine. For the second time, Ganley Chrsyler of Aurora exceeded my expectations, and proved that car buying can and should be buyer centered endeavor. I highly recommend Josh and the dealership and look forward to my next visit. Thanks again for making our visit enjoyable. More
by John
Employees Worked With
Kenny Cotto, Josh Gowing
April 02, 2015
Love my Jeep Great experience. I haven't bought a brand new car in 9 years. Glad we chose Ganley Jeep of Aurora, the sales associates and staff are very knowled Great experience. I haven't bought a brand new car in 9 years. Glad we chose Ganley Jeep of Aurora, the sales associates and staff are very knowledgeable. More
by VivianH
Employees Worked With
BJ Holmes, Kenny Cotto, Josh Gowing
April 01, 2015
Unprofessional Everytime I have been to this dealership I have had THE WORST customer service experience. Today I had an appointment for a mirror recall on my Jeep W Everytime I have been to this dealership I have had THE WORST customer service experience. Today I had an appointment for a mirror recall on my Jeep Wrangler. First off, when I pulled into the service garage the 7 staff members at the desk took about 8 minutes before even acknowledging me or saying hello. I asked one of the staff members how long the process would take and he advised me about an hour and asked if I would be waiting for my vehicle to be done. I of course said yes and sat in the customer waiting area. After 30 minutes I noticed my vehicle parked outside in the pickup area, so obviously it was done and I figured they would be calling me soon to pickup my vehicle so I could leave. I waited another 15 minutes before I finally went up to one of the staff members inside the dealership and asked how much longer it would be because my vehicle has been sitting in the pickup lot for about 15 minutes and I hadn't heard anything. The best part is that I showed up FIFTEEN minutes early at 1:15 and didn't leave until 2:30. Extremely ridiculous. The staff also knew I was sitting there waiting for my vehicle to be done so the fact that they didn't notify me when it was done makes me so angry. Worst customer experience. I will not be coming back and I will not only not recommend this unprofessional dealership to friends and family but I will also share my horrible experience on social media as well. I would've rated zero stars on everything if the option was available. I also cannot select an employee that assisted me because none of them introduced themselves to me. More
by Alyssad247
Employees Worked With
Matt Collura
March 12, 2015
Happy faces Truly my best experience ever at Ganley of Aurora. Steve and Ken are the absolute best when it come to knowing to the vehicle they and and getting yo Truly my best experience ever at Ganley of Aurora. Steve and Ken are the absolute best when it come to knowing to the vehicle they and and getting you financed. Bring in your happy face and met two more happy faces waiting and willing to met your needs. More
by Dnorton
Employees Worked With
Steven Zivoder, Kenny Cotto
