Ken Ganley Chevrolet of Aurora

Brought my 1999 Tahoe in to have the intake manifold gasket replaced. It was leaking coolant. As long as it was there I thought I'd have them do an oil, filter lube job too. I asked twice about all the gasket replaced. It was leaking coolant. As long as it was there I thought I'd have them do an oil, filter lube job too. I asked twice about all the grease fittings to make sure they would be lubed. I was assured both times that ALL the fittings would be greased. $1200+ later I see the grease job was not complete. Also stated on my invoice is that all hinges, latches and handles were lubed. Also that was not done! Sure, I can lube the hinges etc myself but if that is part of the job and I paid for it shouldn't it have been done. Also grease and oil were all over my wheels! A rag wipe down would have done wonders, but that did not happen. Also the gasket repair was supposed to stop the erratic idle speed (I was assured). That did not happen. So Ganley Chevrolet of Aurora charged me for doing a job that was not done completely or not done at all! And let it be delivered to a customer this way! How many other customers do they do this to? Shameful and embarrassing! . More

Had car in for service 3 times. Each time had to return due to problem not resolved. Wonder if they check their work on completion. Condescending attitude when I had to return for same issue and unapologet due to problem not resolved. Wonder if they check their work on completion. Condescending attitude when I had to return for same issue and unapologetic. Wasting my time with multiple trips. Will never return for service or buy a car from this dealership. More

I went to Ganley to have my key FOB reprogrammed in my car because I replaced the battery, and it stopped working. I brought in two key FOB's, they said one had internal problems, but that was fine. Then car because I replaced the battery, and it stopped working. I brought in two key FOB's, they said one had internal problems, but that was fine. Then, after I paid, I asked where I could pick up my car, and the cashier said it would be out front, it's probably getting washed. I waited at the front door for about 15 minutes, asked the man at the front desk where my car was, and no one seemed to know where it was. I had to go find it myself. The Key FOB only worked for the rest of that day, and once the next day. I came back a week later to get it reprogrammed again, and the worker told me that I must have dropped it because it was broken. He then told me that If I got another one, he'd program it for free. I got another one from Ebay, and took it back in a couple weeks from the last time I was there. Everything went fine (so far), and then when he gave me my invoice, he said he would only charge me $25 this time (same guy who said he'd give me it for free). I then told me he said he'd give me it for free, and he said he'd take care of it. So it took me THREE times to go up there just to get a key FOB reprogrammed. Needless to say, I will not be back up to Ganley again. More

Patrick Griffith was highly professional, courteous and helpful throughout my recent purchase of a new Malibu. From start to finish, he continually stayed in contact with me without being annoying. When it helpful throughout my recent purchase of a new Malibu. From start to finish, he continually stayed in contact with me without being annoying. When it came time to set up the purchase and financing, Dan Flack stepped in with equally exceptional service. He made certain I received the best rate possible. I prefer to deal with Ganley in Aurora because of the professionalism and knowledge of the entire staff.Each employee is genuinely friendly and works with the consumer to make certain they are satisfied from start to finish - and even after the purchase. More

Didn't waste too much time over negotiating price. Other employees got the car ready for me to test drive while Keir was taking care of another customer. Dealership was clean and inviting. employees got the car ready for me to test drive while Keir was taking care of another customer. Dealership was clean and inviting. More

I had a great experience! They were very helpful andvworkedvwith me on the price I needed for a car payment. They were also very informative on the types of warrant ended warranties that are offered andvworkedvwith me on the price I needed for a car payment. They were also very informative on the types of warrant ended warranties that are offered. More

My wife and I purchased a new Chevy Equinox from Ganley of Aurora on 8/12/12. Our salesman, Patrick Griffith, and the finance manager, Dan Flack, were extremely courteous and professional. Both gentlemen of Aurora on 8/12/12. Our salesman, Patrick Griffith, and the finance manager, Dan Flack, were extremely courteous and professional. Both gentlemen made us aware of the alternatives available to us without any "hard sell," and processed our vehicle purchase quickly and efficiently. More

I was so impressed with the customer service provided to us by Patrick Griffith and Dan Flack. They were attentive, polite, knowledgeable and understanding. My husband Gil loves cars and getting into a new us by Patrick Griffith and Dan Flack. They were attentive, polite, knowledgeable and understanding. My husband Gil loves cars and getting into a new 2013 Malibu was a dream come true for him. It took my husband at least one month or more to decide about getting this car. This dealership and these individuals never pressured my husband once or made him feel badly that he hadn't decided quicker on a car. Patrick Griffith made us feel just great throughout the whole process. You have some fantastic employees at this dealership. In fact I am going to encourage my Aunt Alice to look at your cars. Thanks again. Gale Barr a very satisfied customer More

I would like to thank Dan and Parrick for a job well done. Ill be looking forward to working with them again on my next purchase. Dan and Patrick deserve the ratings above because of how I was treated. done. Ill be looking forward to working with them again on my next purchase. Dan and Patrick deserve the ratings above because of how I was treated. Thank You, Art Steckel More

They worked with me to get me the car I wanted and a good price on my tradein to make the deal work . My car and paperwork were ready and waiting when I came to pick up my new car. price on my tradein to make the deal work . My car and paperwork were ready and waiting when I came to pick up my new car. More