Kempthorn Mercedes-Benz

Bought a vehicle from them over a month ago. It was a pleasant experience with sales I must say but after the sale is where the troubles have came. First , my rotors were warped and I had to drive all th pleasant experience with sales I must say but after the sale is where the troubles have came. First , my rotors were warped and I had to drive all the way from PA to Ohio to get them replaced. Not mention , I had to get a wheel alignment before I bought the car. Next , I went to register my vehicle in PA and I noticed the Title was sent to my Lien holder and nothing was sent to me to register the vehicle. No title , no registration. It may take 4-6 weeks to get the title. The problem with this is my temp tags are expired!!!! I can’t drive a car I paid 30,000 for because obviously the out of state registration process is all out of sorts. These possible title issues should have been discussed prior to the sale if they knew I have a 45 day temp tag but a 4-6 week wait for title after my tag is expired. Hopefully a solution is formed in an efficient manner More

Don’t buy here They do not stand behind their used vehicles. They lie and every person you speak with will give you a different story that contradicts every other pe They do not stand behind their used vehicles. They lie and every person you speak with will give you a different story that contradicts every other person there you spoke with. Do not trust the used sales department, sales people. Manager or anyone. Do yourself a favor and buy elsewhere. More

Straight Forward Used Car Sales Anyone that has shopped for a used car knows how much of a hassle it can be, at least for myself, i was dreading it. I had been searching for a certai Anyone that has shopped for a used car knows how much of a hassle it can be, at least for myself, i was dreading it. I had been searching for a certain vehicle for a while when i happened to drive by Kempthorn and spotted what is now mine. After the initial look over and confirming that this vehicle was the one, i geared up for the next phase - dealing with the sales guy. I made contact with sales consultant, Jeff (JW) Sikora, straight forward guy, no high pressure, listened, offered suggestions when needed, and followed through with everything as promised. Jeff was definitely part of the reason i made this purchase and i am thankful i got what i was looking for and a virtually hassle free experience! Thank you JW and Kempthorn, you have earned my business! More

Brought My Jaguar Back to Life! Jim Kempthorn and Tony worked with me to restore my 2002 XKR Jaguar. After a blown engine (don't ask) I thought I would have to give up the car. How Jim Kempthorn and Tony worked with me to restore my 2002 XKR Jaguar. After a blown engine (don't ask) I thought I would have to give up the car. However, Jim and Tony assured me that they could replace the engine and bring the car back to life. To say the least, I was VERY impressed with their work and professionalism. Tony put in a new engine and replaced nearly all the supporting components to bring the car back to life. I've driven it nearly 1,000 miles since the re-build and I can honestly say, I'm impressed with the results! Well Done and THANK YOU! A satisfied customer... More

My 6th Kempthorn delivery! I would never buy a car anywhere else. Ian, Ruth and Jay are top notch, very fair and very well informed. Service department is great too! I would never buy a car anywhere else. Ian, Ruth and Jay are top notch, very fair and very well informed. Service department is great too! More