Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
294 Reviews of Kelly Volkswagen - Service Center
Sort by
October 22, 2011
Having lost my long time Dealership (NSVW)I was hesitant to visit with Kelly VW. However, to our surprise we recognized some employees from NSVW, and, have had first class service from Kelly - a real pleasu to visit with Kelly VW. However, to our surprise we recognized some employees from NSVW, and, have had first class service from Kelly - a real pleasure to work with, a great dealership. More
by jeff6473
October 11, 2011
Background: My son (attending med school at Drexel in PA) had managed to blow the tranny on his vehicle. Living in NH, I purchased a 2000 Jetta, and was to deliver it to him PA. What I did not know until pic had managed to blow the tranny on his vehicle. Living in NH, I purchased a 2000 Jetta, and was to deliver it to him PA. What I did not know until picking up the vehicle, was it came with only one key - and no remote. Kelly VW was stepped up its game by not only overnighting the factory keys, but fitting me into an already tight service department schedule. Outstanding... I was quoted a five to six day lead time by the other area VW dealership. Erica Gorey (service consultant) was instrumental in providing this service excellence. The only down fall- Cost of one key and a remote: $176.00. Cost of programming: An additional $103... Was it worth the cost to insure my boy was safe in the heart of Philadelphia? - Absolutely. More
by joecadcam1
Employees Worked With
Erika Gorey
September 19, 2011
On way home to SC, but had tire low pressure reading. Busy Saturday morn, but Erika took vehicle immediately. Inflated to 36 PSA (Tech explained that best for long trip), and set button in glove compartm Busy Saturday morn, but Erika took vehicle immediately. Inflated to 36 PSA (Tech explained that best for long trip), and set button in glove compartment. Provided refreshments while waiting, washed car and even vacuumed interior (not expected). In all. excellent service with friendly attitude. More
by barrycjf
Employees Worked With
Erika Gorey
June 16, 2011
Always great friendly service and always on the mark as far as what was wrong and quoted prices! I would never buy anything but a VW because I know I'll always get exceptional service from them! far as what was wrong and quoted prices! I would never buy anything but a VW because I know I'll always get exceptional service from them! More
by jstariam
Employees Worked With
John Rappold & Brandon (Chuckles)
