Kelly Volkswagen - Service Center

The service provided by Kelly Volkswagen is a cut above The service provided by Kelly Volkswagen is a cut above the rest. I return to the Danvers dealership time after for I am always treated with the utm The service provided by Kelly Volkswagen is a cut above the rest. I return to the Danvers dealership time after for I am always treated with the utmost respect and courtesy. The Service Manager, John Rappold is simply outstanding. He is highly knowledgeable in his field. He is able to provide the ultimate customer service. He not only greets you with a smile, he then poceeds to engage in conversation. It is quite evident that John always puts the customer first. John's years of experience is reflected by his ability to sit with the customer and clearly explain in detail any repairs that may be necessary to insure the safety of the vehicle. John's pleasant demeanor is certainly welcomed. He goes above and beyond the call of duty. John Rappold is without a doubt a valuable asset to your establishment. The Service Technicians are also well trained, especially one named Brendan. He appears to be an expert in his trade. He explained to me the repairs my vehicle needed and did so visually which made it very easy to understand. The car wash and the interior detailing was also an unexpected surprise! Thank you, Angela George More

Background: My son (attending med school at Drexel in PA) had managed to blow the tranny on his vehicle. Living in NH, I purchased a 2000 Jetta, and was to deliver it to him PA. What I did not know until pic had managed to blow the tranny on his vehicle. Living in NH, I purchased a 2000 Jetta, and was to deliver it to him PA. What I did not know until picking up the vehicle, was it came with only one key - and no remote. Kelly VW was stepped up its game by not only overnighting the factory keys, but fitting me into an already tight service department schedule. Outstanding... I was quoted a five to six day lead time by the other area VW dealership. Erica Gorey (service consultant) was instrumental in providing this service excellence. The only down fall- Cost of one key and a remote: $176.00. Cost of programming: An additional $103... Was it worth the cost to insure my boy was safe in the heart of Philadelphia? - Absolutely. More

On way home to SC, but had tire low pressure reading. Busy Saturday morn, but Erika took vehicle immediately. Inflated to 36 PSA (Tech explained that best for long trip), and set button in glove compartm Busy Saturday morn, but Erika took vehicle immediately. Inflated to 36 PSA (Tech explained that best for long trip), and set button in glove compartment. Provided refreshments while waiting, washed car and even vacuumed interior (not expected). In all. excellent service with friendly attitude. More

Always great friendly service and always on the mark as far as what was wrong and quoted prices! I would never buy anything but a VW because I know I'll always get exceptional service from them! far as what was wrong and quoted prices! I would never buy anything but a VW because I know I'll always get exceptional service from them! More