Kelly Volkswagen - Service Center

30,000 miles Daniel Reid was absolutely more than helpful. He knew exactly what needed to be done to my car and he went above and beyond helping me get it done. Ja Daniel Reid was absolutely more than helpful. He knew exactly what needed to be done to my car and he went above and beyond helping me get it done. Jason D'Avolio was also very helpful in getting a part for my car and had it ready for me as soon as I got there. I'd definitely recommend this service center to anyone who owns a VW. Thanks again! More

Best VW dealer service on the East Coast! Kelly VW has a fantastic service team! I have been religiously taking my 2007 VW Jetta Wolfsburg Edition in for service and the service advisor (Dan) Kelly VW has a fantastic service team! I have been religiously taking my 2007 VW Jetta Wolfsburg Edition in for service and the service advisor (Dan) always proactively spots potential problem areas and addresses them before they become severe. On this last trip he noticed that a rear suspension spring was broken and sent me a video of the service tech removing the broken piece so I could see the severity of the problem. If the piece had been left in there the potential of uneven tire wear, alignment problems and also the possibility of a tire blowout were factors to consider. I drive the car on many long hauls and could not afford to get stranded with car problems on a busy schedule. Thanks to Dan and his team, I feel that my VW is in good hands and is the most reliable car I have owned. The Kelly VW staff is knowledgeable and courteous as well. By the way, I am a die hard VW fan and have owned Volkswagen cars since 1973 including a classic 1962 VW Beetle. Kelly Volkswagen has provided the best service I have seen in the past 40 years, having lived in Germany and 6 different states in the USA! More

Kelly VW rocks! I purchased a VW Tiguan SUV at Kelly a bit more than 4 years ago. Each year I take my in for regular service. Kelly VW's service team is absolutely I purchased a VW Tiguan SUV at Kelly a bit more than 4 years ago. Each year I take my in for regular service. Kelly VW's service team is absolutely awesome! Our VW has performed extraordinarily well since new, and I take comfort in knowing that Kelly VW's service team supports my SUV. More

Great work Great expirence no pressure and great advice! Second time Dan has helped me with any issues I have had. I will always go to Dan for my service needs! Great expirence no pressure and great advice! Second time Dan has helped me with any issues I have had. I will always go to Dan for my service needs! More

Amazing Great service. Dan, Nick, chris, thank you for truely amazing service. I will continue to always bring my VW's to you and reccomend this dealer to eve Great service. Dan, Nick, chris, thank you for truely amazing service. I will continue to always bring my VW's to you and reccomend this dealer to everyone thanks to the great service. Thank you! More

Great Service Experience I came in for a 25,000 oil change, to get an inspection sticker and have them check my brakes. After a short time, Dave came by to say that the front I came in for a 25,000 oil change, to get an inspection sticker and have them check my brakes. After a short time, Dave came by to say that the front brakes need to be replaced and that they have the parts in stock. Since they should not have failed this soon, they did all the work under warranty. Since it was going to take 3+ hours, he offered me a loaner for free and I was on my way. Returned and picked up my car, washed and serviced and all set. What a great dealer experience. Top notch service. Hats off to Dave Poirier for being right on the ball for me, all of this on a busy Friday. More

Exceptional! Hello this is my fiorst Volkswagon and with service like this i will never drive anything else! Rachel Dasilva is the best Customer service person Hello this is my fiorst Volkswagon and with service like this i will never drive anything else! Rachel Dasilva is the best Customer service person i have ever encountered! She is incedible with Attentive-Timely and passon to serve the Customer i am blown away! I love Kelly Volkswagon! I also love coming in for a vacume and a wash because Kevin greets me klike hes happy i came in and Not "Oh no another wash!" He is awesome I love this dealership i drove by for years Heading to Ira toyaota and Lexus . I am now excited to call thsi My dealership!!! Its awesome --i love it!!!! I am in hopes they dont ever get away from this type of service it keeps me coming in!!!! More

Easy service Had a very easy 60,000 service. I was helped by Dan who was great and made it a breeze. I have to wait for my car and they know this, and it is stil Had a very easy 60,000 service. I was helped by Dan who was great and made it a breeze. I have to wait for my car and they know this, and it is still stress free. More

Awesome customer service! The repair of my fuel pump took a few days to detect and repair. I was offered a courtesy vehicle without requesting one! Dan Reid kept me informed ev The repair of my fuel pump took a few days to detect and repair. I was offered a courtesy vehicle without requesting one! Dan Reid kept me informed every step of the way! More

Great I spoke with Dan Reid at Kelly Volkswagen of Danvers in the service department. Dan has exceptional customer service skills and helped me every step o I spoke with Dan Reid at Kelly Volkswagen of Danvers in the service department. Dan has exceptional customer service skills and helped me every step of the way. I was very pleased with the attention to detail and above & beyond service I received. My vehicle needed some minor repairs which were replaced under warranty plus a recall on the water pump. I also received a complimentary vehicle for the day without any charges. I am beyond satisfied with Kelly Volkswagen of Danvers and will continue to do business in the future with this dealership. More