Kelly Volkswagen - Service Center

First year service No delay for the promised time; actually was 1-15 Min. earlier. Dan was very courteous & pleasant in checking the car-in. The waiting room is very nic No delay for the promised time; actually was 1-15 Min. earlier. Dan was very courteous & pleasant in checking the car-in. The waiting room is very nice and real spotless clean. I would certainly recommend only this service department but the entire dealership - I bought the car there. More

As alway - service is extremely professional and helpful. Always welcomed by professional and personal staff. Very thorough in the work they performed. Purchased my car here 2 years ago...(Volkswagon Passat Always welcomed by professional and personal staff. Very thorough in the work they performed. Purchased my car here 2 years ago...(Volkswagon Passat) Still love it...service since we have purchased has been great. Waiting room area very pleasant - loaner cars always have been available. More

Service Experience Dave couldn't have been more professional and helpful. Service Tech Jim Little was excellent. I have never had a bad experience with your service d Dave couldn't have been more professional and helpful. Service Tech Jim Little was excellent. I have never had a bad experience with your service department. More

This place is a joke! Do not get your car serviced here I wouldn't recommend it at all. Go some place else it will be cheaper and they most likely wont charge you for thing Do not get your car serviced here I wouldn't recommend it at all. Go some place else it will be cheaper and they most likely wont charge you for things you don't need. I took my Volkswagen here to have the ignition fixed. I have never been so disgusted in my life. Just because I am a female doesn't mean I don't know how to work on my own car. You tell me I need a grand worth of coils and spark plugs. What a joke! I just replaced them myself. When I go to pick up my car you laugh and tell me good luck getting back home and how its misfiring really bad. It wasn't that way when I brought it to you. The worst fact is the mechanic who worked on my car and Rachel the lady who only wanted to charge me more money who worked in the service department watched me fix my coils and plugs in your freaking parking lot because you wanted me to pay to have you fixed them when there was nothing wrong with them. When you were confronted about it you had nothing to say. Then you tell me that there was so many codes on my car and when i asked for the list and what they were you didn't have it and the mechanic never wrote it down. But its okay I have my own code reader and when i plugged it in sure enough the only codes were on was because you xxxxed with my car so it would misfire like i wouldn't notice when i opened the hood and looked at the coils. The biggest xxxx bags I have ever dealt with. I will drive the distance to get my car serviced in Syracuse, NY. Learn from my experience because if they attempted to do this to me they could try to do it to you. More

Great service, as always. I took my 2011 Jetta S to the dealership for a recall. While fixing the recall, they also inspected my vehicle and noticed that I need my rear brake d I took my 2011 Jetta S to the dealership for a recall. While fixing the recall, they also inspected my vehicle and noticed that I need my rear brake drums replaced. They did say I needed them replaced soon, but they were not pushing me to do it there and then, which I am appreciative of since it is an expensive fix (over $800!). Although I haven't had the drums replaced yet, they did perform an alignment, and the driving is noticeably much better. I am always happy with the service. They do a fantastic job. More

Dan the man Dan is always very helpful and makes sure my visit at Kelly Volkswagen enjoyable. He helped make sure I've always had a rental if I needed it. now whe Dan is always very helpful and makes sure my visit at Kelly Volkswagen enjoyable. He helped make sure I've always had a rental if I needed it. now when I go to Kelly Volkswagen I try to get him as my service guy. More

Excellent experience. My experience with Kelly VW Service was quick, courteous, professional and most importantly, the problem was resolved perfectly. Never been here befo My experience with Kelly VW Service was quick, courteous, professional and most importantly, the problem was resolved perfectly. Never been here before, now won't go anywhere else! More

friendly, helpful and convenient Dave is great. the place is clean and fun to walk around. it is quick and the car is cleaned which I liked a lot! Dave is great. the place is clean and fun to walk around. it is quick and the car is cleaned which I liked a lot! More

Great service Service was great and everyone I spoke to was so helpful. My car is back to working 100%. Thanks to Dave Pioneer for his great service. Service was great and everyone I spoke to was so helpful. My car is back to working 100%. Thanks to Dave Pioneer for his great service. More

Easy Racall Fix I had to bring my GTI in for a recall that would take 3-4 hours. I was worried because I had my 11 month old daughter with me and I knew she wouldn't I had to bring my GTI in for a recall that would take 3-4 hours. I was worried because I had my 11 month old daughter with me and I knew she wouldn't be able to hang out at a dealership that long. Dave was able to get me a loaner car so that I could take her home and wait with her there instead of the dealership which made my daughter and I much happier. Great experience! More