Kelly Volkswagen - Service Center

Perfect Everything was on time and inform me for every step.they treat me with donate and coffe.They listen me and talk nice.They clean my car Everything was on time and inform me for every step.they treat me with donate and coffe.They listen me and talk nice.They clean my car More

Service Advisor D Poirier could have been more helpful. My wife brought my car in (unplanned) due to what turned out to be a nail in one of the rear tires. My wife mentioned to the Service Advisor that we My wife brought my car in (unplanned) due to what turned out to be a nail in one of the rear tires. My wife mentioned to the Service Advisor that we had Extended Warranty to which the Advisor asked if we bought the car at Kelly. When she explained that we had bought it at Tully up in Manchester NH he didn't seem interested in the Extended Warranty. In summary maintenance found a very small bubble in the other rear tire so the Advisor recommended purchase of a replacement tire. When my wife asked if she could get by for today without a new tire they suggested putting on the spare tire ... but didn't because they said the bubble wasn't that bad. I arrived to switch cars with my wife and to get the lowdown on their findings. The Advisor had Steve one of the maintenance technicians to go over his findings. Steve was very good showing me the bubble and when I mentioned the Extended Warranty ( which I keep in the Glove Box) we looked thru it together and came across the Road Hazard Tire Coverage Policy by Fidelity Warranty Services which he brought to the Advisor's attention. The Advisor asked if I wanted to come back tomorrow to see about coverage. I suggested that since I was there that he should try and contact the Warranty Company which he asked what time it was , qpprox 4:20 PM. He then got approval from Fidelity and had the tire replaced. I asked about the warranty picking up the $15 cost for plugging the tire and the Advisor said that he couldn't refund the cash funds since it was already processed but that I could contact them to see about reimbursement. I would like Kelly to have a copy of all my warranty information in their files and refer to check on warranty coverage before charging me for future services .... that would be consistent with an upscale Dealership, which Kelly appears to be. I am impressed with the facilities at Kelly's VW, the text message (11/10) reporting Steve's walk around of my car with his visual findings and previous Advisor ( Armando ) support from Kelly VW. More

Marvelous Great atmosphere to work or relax while your car is being fixed. Car was also fix in the time frame slotted. The coffee is great too Great atmosphere to work or relax while your car is being fixed. Car was also fix in the time frame slotted. The coffee is great too More

Happy Camper Great service. I had made an appointment, and Dan was waiting for me. It was a 30k mile service, and he told me what it entailed, and how long it woul Great service. I had made an appointment, and Dan was waiting for me. It was a 30k mile service, and he told me what it entailed, and how long it would take. While waiting, he came out to inform me that my rear wheel alignment was out, and explained the process, and the cost. The work was done on time, and I'm very happy with the experience. while there, I had a great talk with my sales guy, George Sousa. I'm a long time customer, and plan to buy another VW when my lease runs out next April. More

Extended Warranty I had an exceptional service experience. My 2011 vw Tiguan showed an engine light - I had the light read and contacted the dealer to see if there was I had an exceptional service experience. My 2011 vw Tiguan showed an engine light - I had the light read and contacted the dealer to see if there was anything they could do on the off chance. Not only did Dominic look into my issue, he returned my call promptly informing me that there was an extended warranty and he found two additional recalls. He suggested I come in early and have all three issues repaired. Following his suggestion, I dropped my (dirty & broken) car off with David Poirier (who was great) and returned to a clean, and repaired vehicle with no bill. Such a great experience! More

Pleasure to work with! Been here several times for scheduled services. Clean dealership, friendly staff and easy to work with. Oh and their pricing for the services are grea Been here several times for scheduled services. Clean dealership, friendly staff and easy to work with. Oh and their pricing for the services are great as well. I check over my car after every service and am happy I don't find any new mystery scratches or dents while the car was in the shop. They do a good job cleaning the car as well! Happy to have found a great VW dealership! More

Stellar service! Speaker in rear right side was not working properly anymore. Service got me in and out promptly with the new speaker. Plus, as always my car was washe Speaker in rear right side was not working properly anymore. Service got me in and out promptly with the new speaker. Plus, as always my car was washed and vacuumed like "new!" The Service and Parts Dept. at Kelly VW do a fine job for me every single time. More

Professional, timely...Great experience every time at Kelly I had a great experience at Kelly Volkswagen. Every time I go, I'm never disappointed, the staff is always friendly and professional. They always foll I had a great experience at Kelly Volkswagen. Every time I go, I'm never disappointed, the staff is always friendly and professional. They always follow through in a timely manner and everyone is courteous and respectful. I will definitely recommend this dealership to my friends and family. Dan is a great asset to Kelly as well. I've worked with him a couple of times now and he really knows his stuff. Glad to do business with such nice people. More

Service and new tires Kelly was incredible. Best service ever from any car dealer I have ever had. Polite, courteous, fast and superb communications. Loaner car was excelle Kelly was incredible. Best service ever from any car dealer I have ever had. Polite, courteous, fast and superb communications. Loaner car was excellent. They are the best! More

Oil change Friendly fast and efficient . Had worked with him before and he reckon used me from a previous time. Very professional. Love Kelley VW and will be ba Friendly fast and efficient . Had worked with him before and he reckon used me from a previous time. Very professional. Love Kelley VW and will be back! More