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Kelly Volkswagen - Service Center

Danvers, MA

4.1
295 Reviews

295 Reviews of Kelly Volkswagen - Service Center

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February 12, 2024

Great fast service today. Oil change, rotating tires and check engine issue less than an hour. More

by sami.jaber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Kelly Volkswagen responded

Thank you, Sami, for sharing your service experience with us! We're glad to hear that you had a great and fast experience with us, including an oil change, tire rotation, and addressing your check engine issue in less than an hour. We strive to provide efficient service without compromising quality. If there's anything else we can assist you with, please feel free to reach out!

February 11, 2024

Excellant customer service and discounts if asked veterans appreciation beautiful people ladies cleanliness and great bathrooms More

by Stephenclancey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Georgous lady at pay counter
Feb 26, 2024 -

Kelly Volkswagen responded

Hi Stephen! We just wanted to reach out and say thank you for sharing your experience with us! It is great to know that you were well taken care of and both Scott and Rachel were so helpful! We certainly appreciate your service!

January 27, 2024

Brought my car in service - always happy with services and support! Scheduling is easy and there is a comfortable area for waiting. More

by Ginaoconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Kelly Volkswagen responded

Thank you, Gina, for taking the time to share your service experience with us! Ensuring a seamless and comfortable experience for our customers is a top priority for us, and we're glad to know that scheduling was easy for you and that you found our waiting area comfortable. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out!

January 27, 2024

Professional, thorough, and friendly. I’ve bought 4 VW cars from Kelly and they have all been serviced there as well. I will likely buy my next car from Kelly. More

by ShootCloser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Foss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Kelly Volkswagen responded

Thank you so much for your loyalty! It's great to know that you've purchased multiple VW cars from us and have continued to trust us with servicing them. We greatly appreciate your continued support and are honored to be your dealership of choice. When you're ready for your next vehicle purchase, we'll be here to assist you every step of the way. If you ever have any questions or need further assistance in the meantime, please don't hesitate to reach out!

January 20, 2024

Riley did a great job with handling my service appointment today. I give five stars More

by sz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley
December 05, 2023

I brought my Jetta for service, as I usually do except for oil changes, about a month ago. While the repairs (tires, alignment oxygen sensor) were expensive I always trust them for good work. Especially R More

by Brian C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reilly
Dec 07, 2023 -

Kelly Volkswagen responded

Thanks, Brian! We appreciate your trust in us for the repairs on your Jetta and your kind words about Riley. It's wonderful to hear that you give him five stars for his service. We apologize for the minor issue of the missing valve cap on one of your new tires. We take your feedback seriously and will address this with our team to ensure such oversights are avoided in the future. If there's anything else we can do for you or if you have any further questions, please don't hesitate to reach out. We value your business and look forward to serving you again in the future!

November 25, 2023

Kelly Collision will be highly recommended to all my family and friends. They did a great job repairing my QX50, it looks perfect. Thanks More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Jean
Nov 25, 2023 -

Kelly Volkswagen responded

Thank you so much, Joe! We're so happy to hear that you had a great job repairing your QX50, and that it looks perfect. Your recommendation to your family and friends means a lot to us. If there's anything else you'd like to share or if you have any further questions, please feel free to reach out!

October 23, 2023

Had front end work done on my 2019 Volkswagen Atlas It was grinding every time I turned hard right or hard left they took it for a ride and diagnosed the problem. Kelly Volkswagen told me it would be More

by poorefamily1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Kelly Volkswagen responded

You are more than welcome! Thank you so much for taking the time to share your service experience with us! We are happy to see that Scott and the team took excellent care of your Atlas and that everything ran so smoothly! If there is anything else we can do for you, please do not hesitate to reach out!

September 08, 2023

After buying four cars and years of experience with the service department here, I can say this is the best dealership of any make up, I’ve experienced. More

by ShootCloser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Pineault
Oct 12, 2023 -

Kelly Volkswagen responded

Thank you for sharing your incredible experience at Kelly Volkswagen! We're honored to be considered the best dealership you've encountered, especially after your continued support through multiple car purchases and years of service experience. Your trust and loyalty mean the world to us, and we strive to always deliver the highest level of service and satisfaction. If you have any more feedback, questions, or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you for many more years to come.

August 25, 2023

My overall experience was horrible. I did not find people to be honest and trustworthy. I called Brendan to talk things over and get him involved, he blew me off. I would never recommen More

by Sharonmilne2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Cole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
2
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