Kelly Volkswagen

kelly VW and the first time I've bought from Steve. I highly recommend that you work with Steve if you get a chance. Top notch highly recommend that you work with Steve if you get a chance. Top notch More

Background: My son (attending med school at Drexel in PA) had managed to blow the tranny on his vehicle. Living in NH, I purchased a 2000 Jetta, and was to deliver it to him PA. What I did not know until pic had managed to blow the tranny on his vehicle. Living in NH, I purchased a 2000 Jetta, and was to deliver it to him PA. What I did not know until picking up the vehicle, was it came with only one key - and no remote. Kelly VW was stepped up its game by not only overnighting the factory keys, but fitting me into an already tight service department schedule. Outstanding... I was quoted a five to six day lead time by the other area VW dealership. Erica Gorey (service consultant) was instrumental in providing this service excellence. The only down fall- Cost of one key and a remote: $176.00. Cost of programming: An additional $103... Was it worth the cost to insure my boy was safe in the heart of Philadelphia? - Absolutely. More

On way home to SC, but had tire low pressure reading. Busy Saturday morn, but Erika took vehicle immediately. Inflated to 36 PSA (Tech explained that best for long trip), and set button in glove compartm Busy Saturday morn, but Erika took vehicle immediately. Inflated to 36 PSA (Tech explained that best for long trip), and set button in glove compartment. Provided refreshments while waiting, washed car and even vacuumed interior (not expected). In all. excellent service with friendly attitude. More

After researching new cars for some time, I decided on a VW Sportwagen TDI. My dilemma was finding a dealer. To my surprise and delight I found that Kelly Automotive Group had opened a VW dealership. I VW Sportwagen TDI. My dilemma was finding a dealer. To my surprise and delight I found that Kelly Automotive Group had opened a VW dealership. I have owned 17 vehicles over the years, now 18, and 11 of them have been purchased from a Kelly dealership. I had service and sales issues with all but one of the other 7 vehicles I purchased elsewhere. My experience with other Kelly Automotive Group dealership's service and sales departments has now made my purchase choices easy when looking for a dealer. Go to Kelly! I would not have even considered VW seriously if it were not for Kelly owning the dealership. I have to go a little bit out of my way to go to the VW dealership, but I know it's worth the extra drive time. My experience so far - (I purchased the car three weeks ago) - has been typical Kelly for me. A respectful sales staff and an efficient service staff. My experience with my sales consultant, George Sousa, only reinforced my appreciation of the "Kelly culture". The negotiating experience was not intimidating, and the delivery was smooth. He has followed up with me several times to see how things were going. Eryn also added positively to the purchasing experience with her professional walk-through with me about the financial details. The only reason I have current knowledge of the service staff at this dealership is due to me wanting to have some additional equipment added to the car - the Sportwagen TDI is great by the way. Three other people were waiting for their cars while I was there. We started talking, two others had bought cars from Kelly before and had had similar good experiences. The third person was a first-timer who regretted not going to Kelly before. While waiting, Avery,the service adviser, stopped by frequently to talk to one or two of us about the progress on our cars. He even offered rides home with a return later if any of us felt that we were waiting too long. If there are better dealerships out there, I haven't found them. More

Honest, knowledgable, friendly and courteous service from the salesperson and all others involved in the transaction. Overall excellent experience especially with my salesperson, Anya Taschner. the salesperson and all others involved in the transaction. Overall excellent experience especially with my salesperson, Anya Taschner. More

I've been in sales for 13 years, so I know a thing or two about customer service and determining the customers needs. I took a drive to the Kelly VW dealership on rte 114 in Peabody MA only to take a car ou about customer service and determining the customers needs. I took a drive to the Kelly VW dealership on rte 114 in Peabody MA only to take a car out for a test drive. I had the great pleasure of meeting Anya Taschner who was a true professional in every way. She determined my needs to make sure that the car that I was looking for was the right car for me, she went over all the features of the car with me to make sure that I was comfortable with all the features, and gave me the highest level of customer service. The entire experience was smooth all the way up and including purchasing the car and driving it home. Anya even met me at the dealership on her day off to sync my phone to the car and to see me off. It was one of the best sales experiences I've had in a while and I will absolutely recommend Kelly VW and Anya Taschner to all of my friends and family and I will be back to see her when I'm ready for another car. A+ service and a fantastic experience from start to finish... More

Always great friendly service and always on the mark as far as what was wrong and quoted prices! I would never buy anything but a VW because I know I'll always get exceptional service from them! far as what was wrong and quoted prices! I would never buy anything but a VW because I know I'll always get exceptional service from them! More

My girlfriend and I just moved to the city from New York where we did not need a car. Even on an incredibly busy day (Memorail Day Weekend) Anya was more than willing to talk with us about our current situa where we did not need a car. Even on an incredibly busy day (Memorail Day Weekend) Anya was more than willing to talk with us about our current situation and help us figure out exactly what we would need and want in a car. Following us signing the lease she continued to be nothing short of extraordinary. She gave us very clear instructions on what our next steps were, and even offered to pick us up if we needed when the car was ready! On the day we went to pick up the car she had no hesitation to take the time out of her schedule to take quite a few (girlfriend requested) pictures of us in the car. It was a great experience that I can't recommend enough. More

I just purchased a new VW Golf TDI from Kelly Volkswagen in Danvers MA. As I approached the doors they were held open for me and I was greeted by Anya Taschner. Anya was very attentive to what I was looki in Danvers MA. As I approached the doors they were held open for me and I was greeted by Anya Taschner. Anya was very attentive to what I was looking for and quickly brought me over to look at the Golf TDI with the options I was looking for in their warehouse down the street. Once at the warehouse she put me in the driver seat and let me take the car out for a test drive. During the test drive Anya was very pleasant and pointed out various features of the vehicle to me and encouraged me to have fun with the vehicle during the test drive. After we returned to the dealership Anya ran some numbers and came back with a monthly payment that was acceptable to me without having to put any money down on the vehicle. She then had the financing department talk to the banks and get me a hard number, they came back with a monthly payment $100 less than initially quoted. Anya was very attentive to my needs and what I wanted to get myself into. Any questions I had were promptly answered to my satisfaction, I did manage to ask her a question she didn't know the answer to (What is the powerband of a TDI) but she brought me right over to another salesperson that was able to answer my question. Overall this was the most pleasant purchasing experience I have ever had and I am extremely satisfied with the service I received from Anya and the rest of the staff at Kelly VW in Danvers. More