Kelly Volkswagen

I never purchased a new car without visiting at least 3 dealers. Kelly VW changed my car shopping habit. When I walked in on 07/15 (Sunday), I just wanted to take a look at the car I am interested in f dealers. Kelly VW changed my car shopping habit. When I walked in on 07/15 (Sunday), I just wanted to take a look at the car I am interested in first and I originally planed to not make my final decision until the end of the month. However, Tom and Jerry gave me a great offer on the spot for both the new car and my old trade-in car, no hassle, no negotiation. I was just shocked, since I did a lot of homework before I came in and I definitely knew nobody else can offer a better price in our region. You know what I am going to do, Yes, I signed the purchase agreement immediately! (For getting the best price, I chose to pay cash instead of financing.) I really appreciate it that they saved my time as well as my hard-earned money! I have to say, Jerry is a very nice and decisive manager and Tom is a very knowledgeable, friendly and considerate salesman. Both of them treated you like an old friend, no pressure at all. When I came over to pick up my car on 07/19, Tom explained to me in details about how to use the car. Although the car has been washed two days ago, When Tom found some dusts on the windows and insisted to have the car washed again. I felt that he took care of my car just like his own car:) Another great thing about Kelly VW is FREE 60-day check-up and the first 3-4 maintenance services are also FREE (including free car wash as well)! I definitely will highly recommend Tom/Kelly VW to my friends and my colleagues. More

My overall experience was great! Everyone was friendly and professional! I would refer family and friends to this dealership-they made you feel 'at home'. and professional! I would refer family and friends to this dealership-they made you feel 'at home'. More

Samantha was very pleasant and knowledgeable and actually made the usually grueling process of buying a car (no offense meant) a pleasurable experience. She is a great asset to Kelly Volkswagen. made the usually grueling process of buying a car (no offense meant) a pleasurable experience. She is a great asset to Kelly Volkswagen. More

We came to Kelly VW because we had had an excellent experience at Kelly Fiat when we purchased our son's car in February. The ratings for the purchase of the VW Golf are not all "5" for a couple of re experience at Kelly Fiat when we purchased our son's car in February. The ratings for the purchase of the VW Golf are not all "5" for a couple of reasons, but overall the fact that we did purchase the Golf from Kelly shows that we were happy enough with the people and the process to proceed. Our salesperson, Samantha Dominick, was very good. She struck just the right balance of being informative, friendly, and helpful. We did get the 0% financing that we asked for and we were satisfied with the value assigned to our trade-in. Our only sticking point was that the car we test drove had features (controls on steering wheel and a cargo liner) that the car we actually got did not. During the negotiations the manager said he took some money off the price of the better-equipped car, but in reality we got a car that had less features and paid the full sticker price for that particular car. So that seemed less than forthcoming. When we got the car home we noticed white straps dangling from the underside of the car. These turned out to be leftovers from the car wrapping that had not been removed when the car was being prepped. When I took the car back to Kelly, Samantha and the service manager quickly took care of this, so no harm was done, but more oversight or supervision when the car was being prepped would have avoided this. Had the car we actually got included the cargo liner, the scores would be all 5s. More

I have been going to send both George Sousa and Gerry (a manager?) at Kelly Volkswagen a thank you card for the excellent care they took of me when I purchased my beautiful 2009 Volkswagen Jetta Sportswagen manager?) at Kelly Volkswagen a thank you card for the excellent care they took of me when I purchased my beautiful 2009 Volkswagen Jetta Sportswagen but have put off doing so. It is still on my to do list because people who do such an outstanding job deserve praise. I am 55 years old and have been driving since I turned 16 so have purchased a few cars in my day. Some have been new cars, others used. I must say my experience with Kelly Volkswagen was by far the best experience ever! Every aspect of the purchase of my Volkswagen was a favorable one. I was dealing with more than one Volkswagen dealership when recently looking for a car so I had comparisons I could make in the responses to inquiries before driving to the actual dealership, (Mark was great!) friendliness, professionalism, and sales pressure. By far Kelly Volkswagen came light years ahead of others. Not meaning any disrespect, but there are some car salespeople that "try to use fast talking." I found none of that here at Kelly Volkswagen. In fact when discussing the price with George and Gerry I found them to be courteous, treating me like an equal, not a person who knew nothing about what I wanted or what things cost. Danvers is quite a drive for me (coming from the South Shore) and due to traffic it took twice as long or more than my GPS said it would take, but because of my dealings with George Souza and Gerry, and others there at Kelly my husband (who is a VW man) will definitely find the extra miles well worth the trip for future car purchases. All and all, I would rate Kelly Volkswagen, the several employees I dealt with, especially my salesman, George Suoza on a scale from 1-10 a 25. Well Done Kelly Volkswagen - you have won yourselves yet another very satisfied customer and I will be back! More