Kelly Volkswagen

I had a great experience on President's Day weekend purchasing my new 2013 Passat SE and working with Steve Warren. Contrary to the dreaded pushy, hard-sell, "let me speak to my manager" twenty times d purchasing my new 2013 Passat SE and working with Steve Warren. Contrary to the dreaded pushy, hard-sell, "let me speak to my manager" twenty times during sales process, Steve was courteous, honest and an all-around pleasure to work with. He explained the benefits of VW without resorting to disparaging other vehicle makes which we were considering. Together we were able to hash out a deal both parties were happy with, without spending an eternity at the dealership. After the purchase, Steve walked me through every feature of my new vehicle, making sure I understood how everything functioned. He left me feeling like I could call on him down the road, if I might have a question or issue and that he'd be happy to assist. I would have no problem recommending Steve Warren and Kelly Volkswagen to anyone looking for a fun, affordable and reliable vehicle. More

Our experience working with Chris was a pleasure. We spent several hours there and he took the time to answer all of our questions accurately as well as working out different purchase options to find on spent several hours there and he took the time to answer all of our questions accurately as well as working out different purchase options to find one that we were happy with. Most important was the fact that we never felt pressured or rushed in any way. Chris was also very attentive to the options we were looking for in a new car. Overall our experience at Kelly Volkswagen was great. I highly recommend them to anyone looking to lease or purchase a car. They were professional, attentive, and courteous. More

My salesman, Tom Colpitts, made the experience of purchasing a car a pleasurable one. His knowledge of Volkswagens is outstanding, and his patience in answering questions and demonstrating the featu purchasing a car a pleasurable one. His knowledge of Volkswagens is outstanding, and his patience in answering questions and demonstrating the features of the vehicles was tireless. He made the entire process of purchase stress-free and enjoyable. As a female buyer, I appreciated his attention to my preferences in a car. I recommend, without reservation, that if you deal with Tom for your next vehicle purchase, not only will you get an honest deal, but you will feel no need to visit another dealer. By the way I love my Passat Thank you Kelley Vw More

My daughter, who lives in MA, was interested in leasing a car. My wife and I live in NJ, and we reached out to Jason via the internet just last Sunday, and told him that we would be most likely coming up to car. My wife and I live in NJ, and we reached out to Jason via the internet just last Sunday, and told him that we would be most likely coming up to the area this coming Saturday. Jason gave me a timely quote, no small print, and followed up with me via email during the week to keep in touch. On Saturday morning, after driving 4 hours, i received an email from Jason asking if we were still planning on coming in. I told him that we would be in later that afternoon, and he replied that he would ensure that there would be an extra vehicle on the lot so we wouldn't have to wait to test drive. We arrived later that afternoon, and was surprised to see our name on the VIP customer board !!! Jason had stepped out, but we ended up working with Chris Listro, the salesman, who was great ! He followed up where Jason left off, took us for a test drive, showed us a price, which was the same one that Jason had provided me to me the previous weekend. Later, we sat with the business manager, Kendra, who was great and a straight-shooter ! I highly recommend this dealership, very courteous, honest, and professional, making the experience a very pleasant one ! More

I personally hate car shopping more than getting wisdom teeth pulled. These salesmen somehow turned that into an enjoyable experience. Found the perfect car at a reasonable price. teeth pulled. These salesmen somehow turned that into an enjoyable experience. Found the perfect car at a reasonable price. More

Friendly service, prompt response to find identical vehicle which was totaled in car accident. Salesman's response to my need to replace vehicle via email and to check on my physical condition was app vehicle which was totaled in car accident. Salesman's response to my need to replace vehicle via email and to check on my physical condition was appreciated. More

Everyone at Kelly Volkswagen was beyond helpful and so nice. They were efficient, professional and kind. Explanations were given in full detail and I never felt rushed- great team!My mother in law referre nice. They were efficient, professional and kind. Explanations were given in full detail and I never felt rushed- great team!My mother in law referred me, she had a great experience also! Thanks Kelly Volkswagen for helping me!!! More

The whole experience was great! Definitely the best car buying experience I’ve ever had. I put a request online to get information on the car I was looking at and Jason got back to me immediately and got buying experience I’ve ever had. I put a request online to get information on the car I was looking at and Jason got back to me immediately and got me set up with a test drive appointment in just a few minutes. When I went to buy there was some confusion on my end about the need to put down additional money. However when I voiced my concerns about the additional money Kendra and Jerry helped resolve the issue quickly and without any hassle (the complete opposite experience I’ve had at other dealerships where they go back and forth to the GM a hundred times). Chris was very helpful as well and even came in on his day off to try to get to the RMV. Unfortunately it was closed and I had to wait an extra day but the effort was there. The car is driving great as well so from start to finish the experience was terrific! Way better than my expectations! More

I was delighted to find that salesperson George Sousa was at Kelly Volkswagen in Danvers, MA. As someone that has purchase previous vehicles from him in the past at another dealership, I recently worked with at Kelly Volkswagen in Danvers, MA. As someone that has purchase previous vehicles from him in the past at another dealership, I recently worked with him again and drove home my new Volkswagen. As a longtime VW salesperson, George is very knowledgeable about the different models and options. Clearly, I also believe that I get a fair deal when I work with George. I also felt the same way at Kelly and was treated well by Jerry Loyack. I never had the feeling that “games” were being played. Both George and Jerry treated me in a straightforward, respectful and courteous manner. I would recommend Kelly Volkswagen, George and Jerry to anyone who is in the market for one of these wonderful, well-made—and fun to drive—cars! As I write this review, it’s been six weeks since I purchased my Volkswagen and the Kelly gang has stayed in touch with me to see if I had any questions about the features of my new car, if I was happy and they offered to arrange my complimentary first service. This is clearly a dealership that wants to develop long-term, satisfied relationships with their customers. More