Kelly Volkswagen

Incompetence! Yesterday I brought in my VW Tiguan for an oil change, after which I was presented with some issues the "VW Technician" had identified: - horn inop Yesterday I brought in my VW Tiguan for an oil change, after which I was presented with some issues the "VW Technician" had identified: - horn inop -washer fluid operation not working -coolant flush $250 -front brakes $600 -pollen and air filter $150 -exhaust clamp $120 After inspecting the "issues" I could establish that both the horn and the windshield washer operation worked just fine. I have to say that this event brings my confidence level in companies providing oil change and repair services to a new low, and I am wondering if the oil change was actually performed. I would like to know how VW Kelly trains "VW Technicians" and how VW Kelly verifies training effectiveness when "Technicians" do not even know how to operate a horn and the windshield washer. I do not feel that my cars are in good hands, to say the least. More

Jorge made this whole process simple and easy! He explained every option and perk of the vehicle. He and Barry make a great team! He explained every option and perk of the vehicle. He and Barry make a great team! More

Jorge took amazing care of me and is a very professional salesman! He’s the best!! If you don’t want to feel any pressure and at ease while making your car decisions go see Jorge at Kelly Volkswagen in Danv salesman! He’s the best!! If you don’t want to feel any pressure and at ease while making your car decisions go see Jorge at Kelly Volkswagen in Danvers. You won’t be disappointed. I will always refer my family and friends to him so they have the best care. More

Jorge was excellent to deal with. He went out of his way to make my experience great in my purchase of the 2023 VW ID.4. He went out of his way to make my experience great in my purchase of the 2023 VW ID.4. More

Manny at the service center was great. Reasonably priced and efficient. Thanks for the help! Reasonably priced and efficient. Thanks for the help! More

Today I went to change the oil and Manny Muniz attended me, very attentive and helpful. me, very attentive and helpful. More

It's not bad for what's going on in the country with people skills people skills More

This will be my 4th Volkswagen purchase. Kelly Volkswagen makes it easy. I had a color in mind with certain specifications and they went above and beyond to find it for me. Jorge is a true Kelly Volkswagen makes it easy. I had a color in mind with certain specifications and they went above and beyond to find it for me. Jorge is a true gentleman and a pleasure to work with. Anthony Belmonte was my first sales rep at Kelly and is now the Manager of Used Car sales. He took the time to direct me to Jorge and together they found my vehicle. More

Excellent service and experience with Kelly Volkswagen! Everyone was friendly and went above and beyond to make sure our questions were answered. Everyone was friendly and went above and beyond to make sure our questions were answered. More

Peter was great! Got the right car I wanted and everything went smooth! Highly recommend him and Kelly Volkswagen as a whole! Got the right car I wanted and everything went smooth! Highly recommend him and Kelly Volkswagen as a whole! More